RCIB Reviews 

19,247
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 816 reviews, reviewers overwhelmingly had a great experience with this company. Customers regularly praise the staff for being polite, very helpful, and knowledgeable while efficiently resolving their needs, making interactions smooth and positive. Many people appreciate the timely assistance; for instance, service queries were handled proficiently and sometimes resolved in just minutes. Conversely, a small portion of people felt that there were issues with pricing and billing practices. Some reviewers mentioned receiving notices of increased premiums or being charged extra fees which caused them concern regarding transparency.

What people talk about most

Staff

Users describe positive interactions with staff, praising representatives for being extremely helpful,... See more

Customer service

People report positive experiences with customer service, praising staff for being helpful, efficient, and... See more

Service

Consumers find service to be positive, highlighting quick, efficient, and straightforward assistance from... See more

Response time

Reviewers express high satisfaction regarding the prompt response times and efficient service. Customers... See more

Price

Customers consistently note ambiguous experiences with price, reflecting mixed feelings about the costs.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Yes speaking to Cheryl Austin was very welcoming and pleasant. She went through the whole process though I giggled that insurances are becoming too expensive, still because of her expertise and frien... See more

Company replied

Rated 5 out of 5 stars

Shannon was absolutely amazing! She was so helpful and professional when helping us with our car insurance. She made the whole process so easy and stress-free, and went above and beyond to make sure e... See more

Company replied

Rated 5 out of 5 stars

Ian Wells was extremely helpful, friendly and professional. He dealt with the changes to my car insurance quickly and efficiently, explained everything clearly and made the whole process very straight... See more

Company replied

Rated 5 out of 5 stars

Wow what an amazing experience with CHERYL AUSTIN she was so kind and very helpful. She explained everything with me so clearly and helped me with the payment. Highly recommend right choice for insu... See more

Company replied


Company details

  1. Insurance broker
  2. Car and Motor Insurance Agency
  3. Commercial Insurance Company
  4. Home Insurance Agency
  5. Insurance agency
  6. Insurance company

Written by the company

Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

19k reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(19,247)

735 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Hired bailiff thugs to chase me down

Got car insurance at a low price
Until 2 cars hit me and I wasn’t at fault
They then quadrupled my monthly installments and so I cancelled
Then they took me to court and hired bailiffs to clamp my car
Won’t enter negotiations about repaying and have add on nearly two thousand pounds of fee
Ridiculous scammers
They should think about their customers who are barely getting by

30 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.

Rated 5 out of 5 stars

Cheryl Austin was Fab

I Spoke with Cheryl Austin today due to having to make a temporary change on my policy. I was so stressed and she was calm polite and professional and got everything sorted for me. She is such an asset to your company and wish more customer service staff were like her.

27 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

First class service

Called today to make a change to my policy. Louise McGregor took my call. Absolutely fantastic service. She was so helpful and friendly and very professional. Thank you for a first class service

25 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Louise. We will pass on the feedback

Rated 5 out of 5 stars

Chatting with Cheryl Austin with…

Chatting with Cheryl Austin with nothing but pure politness and very helpful indeed :)

24 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Advisor was extremely helpful…

Advisor was extremely helpful informative and understanding. I managed to get my vehicle insured and issues sorted. Very happy

24 July 2026
Unprompted review
RCIB logo

Reply from RCIB

We always appreciate customer feedback and are pleased to hear you were happy with the service.

Rated 5 out of 5 stars

Cheryl was very helpful today

Cheryl was very helpful today. Very helpful customer service. Thank you

23 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback

Rated 5 out of 5 stars

Ace V was a pleasure to deal with

Ace V was a pleasure to deal with. She took time to carefully check and explain everything and was very helpful - a true professional 👏

23 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your review, we really appreciate your comments about Ace. We will pass on the feedback

Rated 1 out of 5 stars

DIDN'T ACCEPT MY 2 YRS NCB

DIDN'T ACCEPT MY 2 YRS NCB , THEY CANCELLED MY INSURANCE AND CHARGED ME WITH THE CANCELLATION FEES, CUSTOMERS SERVICE RUDE AND ABRUPT NOT HELPFUL, THIS IS A FRAUD THEY ARE RUNNING, DON'T GO WITH IT, I HAVE REPORTED THEM HOPE OTHERS WILL DO TOO. ABSOLUTELY SCAM.

20 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to investigate this further.

Rated 5 out of 5 stars

Cheap car insurance with excellent customer service

Found this company on comparison website and I must say there customer service and after care is excellent.
Best price for car insurance and kept well informed.

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.

Rated 5 out of 5 stars

I have to hand it to Cheryl Austin for…

I have to hand it to Cheryl Austin for her help guiding me through issues I had with my NCB document and setting up my insurance policy. Incredibly fast and reliable in response ensuring I was setup correctly.

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, was advised in what I had to do. Ty

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you very much for the review, it’s great to hear things went well.

Rated 5 out of 5 stars

Very good customer service and very …

Very good customer service and very polite staff and very helpful top quality will recommend 👍

16 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for taking your time to leave this review. We like to hear that our staff are making our customers happy and giving great customer service.

Rated 5 out of 5 stars

CHERYL AUSTIN was very helpful and…

CHERYL AUSTIN was very helpful and responded to my email quickly.

Kind Regards
Sachin Kumar

15 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.

Rated 5 out of 5 stars

Cheryl Austin provided fantastic…

Cheryl Austin provided fantastic customer service. She was friendly, approachable, and efficient, and nothing was too much trouble. She made the whole process easy to understand and was a pleasure to deal with. Thank you, Cheryl Austin, for all your help!

14 July 2026
Unprompted review
RCIB logo

Reply from RCIB

Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.

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