After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
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Review summary
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Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
Company replied
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
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Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I’m extremely disappointed with both…
I’m extremely disappointed with both the quality of this product and the aftercare.
We purchased a bespoke recliner chair just under two years ago. The recommended retail price was £6,676, and even after a discount we still paid £3,338, so we expected a high-quality, durable product.
Unfortunately, the upholstery has already started to crack and deteriorate badly with normal use. This is not what you would expect from a chair at this price point, especially one designed for comfort and regular daily use.
When we raised the issue, we were told the chair is made from “leatherette” (which was not made clear at the time of purchase), and that the damage was caused by contact with my husband’s hands and bodily fluids. I find this explanation completely unacceptable. A recliner chair is meant to be used, and normal contact with skin should not cause the material to break down in under two years.
What’s most disappointing is the lack of responsibility taken. Rather than acknowledging a clear issue with durability, the blame has been placed on normal use.
For a company selling products at this level, I would expect far better quality materials and far better customer service.
I would strongly advise others to clarify exactly what materials are being used before purchasing, and to be cautious about expectations of longevity.
Edit !!! What oils and creams ? Although now I have been told it is wear and tear, even though you have a three year guarantee.
29 April 2026
Unprompted review
Reply from The Recliner Factory
Hello Ms Growcott,
We’re sorry to hear about your experience and the disappointment caused. This is not the quality or service we aim to provide.
We understand your concerns about durability, especially given the investment, and we regret that our response left you feeling your concerns weren’t fully acknowledged.
We have many different fabric types that can be selected at various price ranges, we are clear which fabrics are selected to ensure they are looked after and last as long as possible.
We do understand that there were external factors such as oil and/or creams that could have contributed to the deterioration, we understand this can be disappointing.
Please do reach out if there is anything else we can assist with.
Kind Regards
Customer Services
Recliner chair.
Matt @ Ionut behaved in a professional but friendly manner, making sure I understood the instructions on how to operate the chair
28 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Matt and Ionut were both professional and friendly, and that they took the time to ensure you fully understood the instructions and how to operate your new chair confidently.
Your satisfaction is very important to us, and we truly appreciate you taking the time to share your experience.
Warm regards,
The Recliner Factory Team
From start to finish the customer…
From start to finish the customer service was excellent and professional
The engineers Chris and Konrad were very knowledgeable about the process and installation and genuinely nice guys. Thank you ☺️
21 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that you experienced excellent, professional customer service from start to finish. It’s great to know that Chris and Konrad were knowledgeable about the process and installation and just as importantly, that they made the experience pleasant and reassuring.
Your kind words really mean a lot to us, and we’ll be sure to pass your thanks on to Chris and Konrad. They’ll be delighted to hear it.
If you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Dean and Billy SRC17594-1
Dean and Billy SRC17594-1
Were on time, and very friendly. They were quick to put the bed together and completely cleared away all the rubbish after. Plus, they clearly explained how to use the bed. All in all a very good experience.
27 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re really pleased to hear that the team arrived on time, were friendly, and completed the installation quickly and efficiently. It’s great to know they cleared away all the packaging and took the time to clearly explain how to use your new bed.
We’re delighted that everything came together to give you such a positive experience. If you need any further assistance in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
The purchase from the beginning to…
The purchase from the beginning to delivery of the chair was excellent. The installation team, Matt and Ionut were very polite and informative and gave a very good demonstration of the chair features and to operate it. My wife had just fallen having tripped over and they both helped back to her feet and onto the sofa.
23 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for such a wonderful and detailed review.
We’re delighted to hear how professional, friendly, and thorough our salesman was, and that he was able to answer all of your questions while guiding you through the different options available.
It’s especially lovely to know that the full demonstration of the technical features was helpful, and that you felt supported throughout the process with absolutely no pressure. Providing a caring, respectful experience, particularly when assisting elderly customers, is something we take great pride in.
We’re thrilled that you’re pleased with both the service and the product, and we truly appreciate your recommendation. We look forward to welcoming you back when you’re ready to explore more Willowbrook products.
Explained everything I needed to know
Explained everything I needed to know. Demonstrated a recliner chair that I sat in & used controls, showed me additional products that could be added to the chair if I wished. Showed me several books of swatches & I chose the material & colour I liked. Measured so the chair I chose fitted me properly & comfortable.
I have ordered & now looking forward to hear when it is made & ready for delivery. The salesman was excellent 👍 & very knowledgeable. Thank you.
17 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your detailed and kind feedback.
We’re delighted to hear that everything was clearly explained and that you were able to fully try the recliner chair, use the controls, and explore the additional options available. Taking time to demonstrate features, discuss preferences, and ensure the chair is properly measured and fitted for comfort is a really important part of what we do.
It’s wonderful to know you felt well supported when choosing the fabric and colour, and that you’re now looking forward to your chair being made and delivered. We’re especially pleased to hear such lovely comments about the salesman’s knowledge and approach — we’ll be sure to pass this on.
Thank you again for choosing Willowbrook. We hope you thoroughly enjoy your new chair once it arrives.
Alex was the prefect gentleman.
Alex was the prefect gentleman.
He spent the time with my mum to show her all the capabilities available with the riser recliner chair, including heat and massage.
Thank you Alex for being a really true professional.
Dominic
8 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for taking the time to leave such a thoughtful review. We’re delighted to hear that Alex took the time to ensure your mum felt comfortable and fully informed about all the features of her riser recliner chair, including the heat and massage functions.
Your kind words about Alex’s professionalism mean a great deal, and we’ll be sure to pass your thanks on to him. Providing patient, caring, and supportive service is exactly what we aim for.
If you or your mum need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Steve G
Steve G
Is an empathic representative for a brilliant bespoke product and company.
Clear and knowledgeable to aid my decision making. The product experience was heaven for my body which was in pain. Thank you.
8 April 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your thoughtful and heartfelt review. We’re delighted to hear that Steve G provided such an empathic, knowledgeable, and clear demonstration, helping you make the right decision with confidence.
It’s especially wonderful to know that the product experience brought real comfort and relief, that’s exactly what our bespoke chairs are designed to do. Your kind words about both Steve and the company mean a great deal to us, and we’ll be sure to pass your feedback on to him.
Thank you again for sharing your experience. If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Our original review was for the setting…
Our original review was for the setting up of the bed only.
The actual purchase, well we only wanted a price at first, but when we got that we said no way could we afford, but as the price came down so did the quality, not comfortable at all, we still haven't got the omitted headboard although apparently on order, not impressed.
4 March 2026
Unprompted review
Reply from The Recliner Factory
Good Afternoon,
Thank you for your review, we are really sorry to hear of the issues that you have experienced, we would love the opportunity to but this right. Could I please ask that you contact us directly so we can assist as much as possible.
Thank you
Customer Services
Reassurance and professionalism
Order number
1034 SEB 09148
Martin and Stuart
Martin snd Stuart are consummate professionals.
They delivered and assembled my bed with ease.
The consulted me regarding bed positioning and explained fully the mechanics.
I was also sold a mattress cover and maintenance kit for cleaning and preserving my purchase.
There was no pressure for me to purchase these items just advice.
Let these two gentleman train future representatives of your company
31 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for taking the time to share such a thoughtful review and for providing your order number. We’re delighted to hear that Martin and Stuart delivered and assembled your bed with such professionalism and care.
It’s wonderful to know they consulted you on the best positioning, explained the mechanics clearly, and offered helpful advice on the mattress cover and maintenance kit without any pressure. That’s exactly the standard of service we aim for.
Your praise truly means a lot, and we agree Martin and Stuart are excellent ambassadors for The Recliner Factory. We’ll make sure your kind words are passed on to them and to the wider team.
If you need anything at all going forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
An experience of luxury for my decreasing years!
Started with a set back on original arrival as heating unit wasn’t working. It went back to the factory. The Company were able to reschedule the delivery the following week.
Our Fitter was very quick, efficient and friendly. The chair was in action very quickly.
The chair felt immediately comfortable, so Craig the Salesman did his job well too.
The workings of the chair were well explained by the fitter.
I am very satisfied with my purchase.
31 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you for taking the time to leave such a thoughtful review. We’re sorry to hear there was an initial setback with the heating unit, but we’re pleased that our team were able to resolve the issue quickly and rearrange delivery for the following week.
It’s great to hear that your fitter was quick, efficient, friendly, and had the chair up and running in no time. We’re also delighted that the chair felt immediately comfortable — a testament to Craig’s excellent product knowledge and support during the sales process. We’re glad the fitter took the time to explain everything clearly as well.
We truly appreciate your patience and your kind words. It’s wonderful to know you’re very satisfied with your purchase.
If you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
paul was very thourgh in he explanation…
paul was very thourgh in he explanation of the chair would highly recomend
31 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that Paul provided such a thorough explanation of the chair and helped you feel confident in your choice. Your recommendation means a great deal to us.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Good demo professional easy to…
Good demo professional easy to understand info.
31 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely review. We’re delighted to hear that Paul was so thorough in explaining the features of the chair. It’s wonderful to know you felt well informed and supported throughout the demonstration. Your high recommendation means a great deal to us.
If you need anything at all moving forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Disappointing service.
Disappointing service.
Living in Cornwall means engineer visits for repairs are infrequent.
My new chair stopped working and needed a new control box.
I managed to book an appointment and was promised a call in advance giving me a 2 hour slot the day before. This did not happen, so I called the office. They promised to look into it and call me back. Nothing happened, so, after lunchtime I rang again. They claimed that I had been messaged which I had not. They eventually arrived after 3 pm. I had got up early in case they came early morning, and missed an outing with friends to wait in.
Not impressed!
30 March 2026
Unprompted review
Reply from The Recliner Factory
Hello Ms Ashworth,
Thank you for your review, we do apologise with the delay that you faced with a remedial on your chair, it can be seen the issue has now been resolved which we are thankful for, internally we are reviewing our process to ensure a quicker response time for those areas that have historically been difficult to cover. We hope to see improvement over the next few weeks.
Kind Regards
The Recliner Factory
Amazing quick and easy experience
Great service though every part of the process easy and reliable the installation team Martin and Stuart were of great help and was a very speedy service - thank you very much
30 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind review. We’re delighted to hear that everything throughout the process was easy and reliable, just as it should be. It’s wonderful to know that Martin and Stuart were such a great help and provided a fast, efficient installation service.
Your feedback means a lot to us thank you again for taking the time to share it.
If you need anything at all going forward, we’re always here to help.
Warm regards,
The Recliner Factory Team
Excellent experience
Excellent experience. The engineers arrived when they said they would. The new bed was installed quickly and efficiently and the old bed removed as requested. The engineer showed us how the bed operated and explained there was a battery backup in case of a power failure. The bed appeared to be of good quality and looked very smart when bedding was put on. The engineers were pleasant and helpful. 10/10.
25 March 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that everything went smoothly with your new bed installation. It’s great to know our engineers arrived on time, worked efficiently, and ensured your old bed was removed just as requested.
We’re also pleased that the demonstration of the bed’s features — including the battery backup for peace of mind — was helpful. It’s wonderful to hear that you’re happy with the quality and how smart it looks once set up.
Your kind words about our engineers being pleasant and helpful mean a lot to the whole team. We’re thrilled to have earned your 10/10!
Thank you again for choosing us. If you ever need anything in the future, we’re always here to support you.
Warm regards,
The Recliner Factory Team
BETTER BED
Why my experience was great is because the two men were very perlite hard working and Dean and Neil tuck the time to clean up the bit of mess that they did make I would definitely have no hesitate on giving them both top marks and again.
20 March 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that your experience was such a positive one. Dean and Neil will be thrilled to know that their politeness, hard work, and attention to detail made such a difference. Taking the time to tidy up and leave everything just right is something we pride ourselves on, so it’s wonderful to hear this was appreciated.
Your top marks mean a great deal to the team — thank you again for taking the time to share your feedback.
Warm regards,
The Recliner Factory Team
The salesman was very helpful and the…
The salesman was very helpful and the choice of fabric really good. The two engineers who delivered it were very efficient and helpful. They rang me before they came and were on time. The finished chair is excellent and the leather quality very good-very well satisfied.
23 March 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that you had such a positive experience from start to finish. It’s great to know our salesman was helpful and that you found the fabric choices to be of such good quality.
We’re also really pleased that our delivery engineers provided efficient, friendly service calling ahead, arriving on time, and ensuring everything was set up just right. Your feedback means a lot to the whole team.
It’s fantastic to hear that you’re so pleased with your finished chair and impressed with the leather quality. We’re thrilled to have met your expectations.
Thank you again for choosing us. If you need anything at all in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
Bradley execelant visit and advice and…
Bradley execelant visit and advice and recomendation chair ordered and I'm sure it will make a differemce to the quality of my life. Thanks again. Keith.
23 March 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that you had such a positive visit with Bradley. It’s great to know his excellent advice and recommendations helped you choose the right chair with confidence.
We’re thrilled that you’ve placed your order, and even happier to hear that you’re expecting it to make a real difference to your quality of life that’s exactly what we aim for with every customer.
Thank you again for your kind words. If you need anything at all while you wait for your chair, or afterwards, we’re always here to help.
Warm regards,
The Recliner Factory Team
Andy and Billy were excellent
11 March 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that Andy and Billy provided excellent service. They take great pride in their work, and your feedback will mean a lot to them and the whole team.
Thank you again for choosing Recliner Factory if you ever need anything in the future, we’re always here to help.
Warm regards,
The Recliner Factory Team
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