After two false starts regarding delivery, my chair was delivered this morning by Dean and Jibreel. Both young men polite and efficient and had my chair installed and me instructed adequately befor... See more
Company replied
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Review summary
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Today Chris + Konrad delivered, set up + adjusted my Dual Control Recliner Chair. They took a lot of time + effort to get it just right. They also explained the technical details carefully so we could... See more
Company replied
Very good customer service,delivery people very polite and prompt in putting up new bed,and also explaining everything to us Neil and Mel very good helping out dismantling old bed and showing us... See more
Company replied
Martin and Stuart, delivered order number 1034SRC17187. They were quite simply a credit to your company. They called ahead to give me an approximate time of delivery. They arrived bang on time, and w... See more
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Company details
The Recliner Factory
Written by the company
- British Built Riser Recliners at Factory Direct Prices
- At the Recliner Factory, we’re passionate about making quality products and offering excellent service – that’s why our customers trust us again and again with their comfort.
- Peace of Mind
- All of our riser recliner chairs come complete with a reassuring 3-year labour and parts guarantee as standard. This offers you complete peace of mind. In the rare event of a problem with your chair, we will ensure one of our own fully-trained engineers is sent out to resolve the situation without any disruption.
- Hand Built in Britain
- The Recliner Factory has been handcrafting high quality British made chairs for over 25 years. Our purpose built factory is situated in the heart of the West Midlands, in Brierley Hill. A key reason behind this was its traditional links to the furniture industry, allowing us to draw on the wealth of skills and knowledge provided by the local workforce.
- Free UK Mainland Delivery
- Your new riser recliner will be delivered by appointment on a day suited to you. Our experienced two-man delivery team will install and set up your recliner, demonstrate all of its functions to you again and remove your existing recliner if required.
Contact info
Pedmore Rd Industrial Estate, DY5 1TJ, Dudley, United Kingdom
- 0800 988 2898
- sales@reclinerfactory.com
- www.reclinerfactory.com
4.8
Excellent
2k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I am very pleased with the bed from…
I am very pleased with the bed from the recliner factory.Martin and Stuart were very helpful and explained how the bed works . Explained how to care for mattresses .order no 1034SRB09146. Good quality
20 March 2026
Unprompted review
Reply from The Recliner Factory
We’re delighted to hear that you’re very pleased with your new bed from The Recliner Factory. It’s wonderful to know that Martin and Stuart provided such helpful service — taking the time to explain how everything works and offering useful guidance on caring for your mattresses.
We’re also thrilled that you’re happy with the quality of your bed. Your order number has been noted, and we truly appreciate you sharing your experience.
Thank you again for choosing us. If you ever have any questions or need further support, we’re always here to help.
Warm regards,
The Recliner Factory Team
Ordered a chair today
Ordered a chair today. Rob was extremely helpful and helped me find exactly what I wanted without being pushy. He is a great asset to the company.
19 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review. We’re delighted to hear that Rob was able to help you find exactly what you were looking for and that you felt fully supported without any pressure. He really is a great asset to the team, and we’ll be sure to pass on your kind words to him.
Thank you again for choosing The Recliner Factory we hope you enjoy your new chair!
Simon Williams very helpful and…
Simon Williams very helpful and explained well.
19 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your feedback. We’re really pleased to hear that Simon Williams was helpful and explained everything clearly. We’ll be sure to pass on your kind words he’ll really appreciate them.
Thank you again for choosing us!
The bed installers
The bed installers arrived on time
Both Ionut and Matt were polite and super efficient
They took away the old bed and swapped a mattress over for me too
Explained everything about the bed and demonstrated adjustments too
The whole experience was very good
18 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Ionut and Matt arrived on time and provided such polite, efficient service. It’s great to know they took care of removing your old bed, swapped the mattress for you, and made sure everything was fully explained and demonstrated.
We’re really pleased the whole experience was a very good one for you.
Thank you again for choosing us!
Quick efficient installation of new chair
Quick efficient installation of new chair and removal of old chair. Polite staff who knew what they were doing. Credit to your company.
17 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that your new chair was installed quickly and efficiently, and that the old chair was removed with no hassle. It’s wonderful to know our team were polite, knowledgeable, and made the whole process easy for you.
We really appreciate your comment they’ll be thrilled to hear they’re a credit to the company.
Thank you again for choosing us!
The whole experience was good
The whole experience was good. The man who came to measure and explain about the chair was efficient and friendly . My husband was able to try out a demo chair
Brad and Alex delivered it on time and set it up. His instructions for using it were clear. We are very happy with the chair.
18 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for sharing your experience. We’re delighted to hear that everything went smoothly from start to finish. The consultant who visited sounds like he made a great impression — efficient, friendly, and helpful in explaining everything and allowing your husband to try the demo chair.
It’s wonderful to know that Brad and Alex delivered the chair on time, set it up perfectly, and gave clear instructions for use. We’re so pleased to hear you’re both happy with the chair.
Thank you again for choosing us, your feedback means a lot to the whole team.
Simon Williams was very helpful
Simon Williams was very helpful, polite and caring today
17 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Simon Williams was so helpful, polite and caring during his visit today. We’ll be sure to pass on your kind words, he’ll really appreciate them.
Thank you again for choosing us!
Bradley came to see me regarding a rise…
Bradley came to see me regarding a rise and recliner chair
Initially was concerned about the price but was pleasantly surprised with alternatives which fitted my budget
16 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your feedback. We’re so pleased to hear that Bradley was able to help you find the right rise and recliner chair. It’s completely understandable to have concerns about pricing at first, and we’re delighted that he could offer suitable alternatives that fit comfortably within your budget.
We really appreciate you taking the time to share your experience, and we’re glad it turned into a positive one. Thank you for choosing us!
The two gentlemen where very helpful…
The two gentlemen where very helpful and respectful and answered all my question's and also took my old broken chair.
I was very pleased with the service.
16 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind feedback. We’re delighted to hear that the two gentlemen were helpful, respectful, and answered all of your questions. It’s great to know they also took care of removing your old chair for you.
We’re really pleased that you were happy with the service.
Thank you again for choosing us!
Very nice Blokes delivered and…
Very nice Blokes delivered and assembled dual motor double bed.They explained how to use it and removed all packaging.
Unfortunately when they had left we discovered that the remote cable to
the vibration side of the bed was difficult to use as it was too short.I have rung recliner factory and this is now in
hand.
11 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you very much for taking the time to leave your feedback. We’re delighted to hear that the delivery team were polite, helpful, and assembled your dual‑motor bed so professionally. It’s great to know they explained everything clearly and removed all of the packaging for you.
We’re really sorry to hear about the issue with the remote cable being too short, but we’re pleased that you got in touch with The Recliner Factory and that it’s now being taken care of. Thank you for your patience we’ll make sure everything is resolved as quickly as possible.
We truly appreciate your review and are glad the rest of your experience was a positive one.
Both Laurence and Steve were very…
Both Laurence and Steve were very helpful and pleasant, and went that extra mile to make sure we were happy. The trouble is, my husband thinks he wants one now!!!!
The colour is a good match, the seat size perfect.
Having been used to a dual motor before, I was surprised to find the need to use 2 separate control buttons for the footrest and back recliner. It is not always easy to get the balance right!
12 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We’re delighted to hear that Laurence and Steve were so helpful, pleasant, and willing to go the extra mile to make sure you were happy we’ll be sure to pass on your kind words to them.
As for your husband wanting one now… we hear that a lot!
Thank you again for taking the time to share your experience. We truly appreciate it.
Can’t find any faults
Everything about buying my riser chair was great. The initial visit and demonstration of the chair was clear and informative without any pressure. It was easy to match the chair to the existing furniture both in style and fabric. The build was quick and matched the promised time. The delivery by Lawrence and Steve was very good. They moved chairs for us and positioned the recliner where we wanted it. They were very pleasant and made the demonstration of the chair clear and easy to understand. They are a real asset to the business. We can’t find any fault at all with the Recliner Factory or their staff.
13 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for taking the time to share such a detailed and wonderful review. We’re delighted to hear that every part of your experience from the initial visit and clear, pressure‑free demonstration, to choosing the perfect style and fabric was so smooth and enjoyable.
It means a great deal to the whole team, and we’re thrilled that The Recliner Factory has earned your complete confidence.
We had a demo about the chair and it…
We had a demo about the chair and it was just what I wanted the delivery time was very fast and two bro nice gentleman came to install it and we are very please with it
10 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review! We're delighted to hear that the chair demonstration helped you find exactly what you were looking for. It’s also great to know that your delivery arrived quickly and that our two installers provided such friendly and professional service.
We hope you continue to enjoy your new recliner, and if you ever need anything in the future, we're always here to help.
Warm regards,
The Recliner Factory Team
Martin and Matt B recliner chair installation.
Martin and Matt B turned up on time. Built the chair and demonstrated the different functions. Unfortunately, the control box was faulty, so they replaced it immediately. The chair worked and is working beautifully. They explained, clearly, the different functions of the control system and were very efficient in everything they did.
11 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you for taking the time to share your experience. We're delighted to hear that Martin and Matt B arrived promptly and assembled your chair with care. We’re also glad they were able to resolve the control box issue straight away so you could start enjoying your chair without delay.
It’s great to know that everything is now working beautifully and that their clear explanations helped you feel confident using all the features. We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
If you ever need any further support, we’re always here to help.
Warm regards,
The Recliner Factory Team
Great service
Arrived on time, very courteous and respectful of property. Great communication. Everything explained throughly. Friendly staff
10 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely review. We're delighted to hear that our team arrived on time and treated your home with courtesy and respect. It’s great to know their communication was clear, everything was explained thoroughly, and that you found them friendly throughout the visit.
We truly appreciate you sharing your experience, and we're always here if you need anything else.
Warm regards,
The Recliner Factory Team
Simon Williams was very helpful and…
Simon Williams was very helpful and pleasant and so good to deal with, I'm so looking forward to my lovely new chair
6 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We're delighted to hear that Simon Williams was so helpful, pleasant, and easy to deal with during your visit. It’s wonderful to know he made the experience enjoyable for you.
We’re thrilled that you’re looking forward to your beautiful new chair we can’t wait for you to start enjoying it!
Warm regards,
The Recliner Factory Team
Excellent Workmanship
The 2 chaps Steve and Laurance , that came to deliver and set up our chairs were both very professional and courteous in their work.
Very much an asset to the company
4 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your lovely feedback. We're delighted to hear that Simon Williams was so helpful, pleasant, and easy to deal with during your visit. It’s wonderful to know he made the experience enjoyable for you.
We’re thrilled that you’re looking forward to your beautiful new chair we can’t wait for you to start enjoying it!
Warm regards,
The Recliner Factory Team
Simon Williams
Simon Williams
.ì felt really comfortable and simon was very patient o obviously knew his stuff
5 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you for your lovely review. We're delighted to hear that you felt comfortable during your appointment and that Simon Williams was so patient and knowledgeable. It’s great to know he helped make the experience relaxed and enjoyable for you.
We really appreciate your feedback, and we’re here if you need anything further.
Warm regards,
The Recliner Factory Team
Easy to deal with from start to finish
Easy to deal with from start to finish. Chris &Neil assembled the bed and explained how it all worked
Excellent service and lovely bed
4 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your kind review. We’re delighted to hear that everything was easy and straightforward from start to finish. It’s great to know that Chris and Neil assembled your bed with care and took the time to explain how everything works.
We’re thrilled you’re pleased with both the service and your lovely new bed. If you need anything at all, we’re always here to help.
Warm regards,
The Recliner Factory Team
Src17308 chair delivery
Src17308
We had our new recliner delivered this morning by Chris and Neil They were very helpful and kindly moved a chair out of the room so that the new one could be fitted in.They were very thorough in showing me how to operate the chair and answered all our questions.First class service from very friendly guys.
3 March 2026
Unprompted review
Reply from The Recliner Factory
Thank you so much for your wonderful review. We’re delighted to hear that Chris and Neil delivered your new recliner with such helpfulness and care. It’s great to know they went the extra mile by moving your existing chair and ensuring everything was set up perfectly.
We’re also pleased that they took the time to thoroughly demonstrate how to operate your new recliner and answer all your questions excellent service is exactly what we aim for, and your feedback means a lot.
Enjoy your new chair, and please don’t hesitate to get in touch if you need anything at all.
Warm regards,
The Recliner Factory Team
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