RecycleURPhone LTD Reviews 

183
TrustScore 2.5 out of 5

2.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Don’t bother selling them your gadget, half the time they won’t respond to your email, or try to offer you even cheaper. Last time I used it was year ago, no issues and now who ever took over has been... See more

Company replied

Rated 1 out of 5 stars

This is totally unacceptable! I was ' given ' an offer ' of £351 asked to send in the phone, which was an immaculate IPHONE 14 PRO MAX. Then went through the process to be told that there were so much... See more

Company replied

Rated 1 out of 5 stars

Do not belive their hype. Price for 'phone quoted online then actually offered less than half. Special Delivery was required to cover quoted value of 'phone but that amount was never reimbursed... See more

Company replied

Rated 4 out of 5 stars

Order No #10098 Sent my device two weeks ago. Royal Mail tracking shows delivered the next day. Emailed twice chasing an update or response, but have heard nothing whatsoever from this compa... See more

Company details

  1. Cell phone recycling and unlocking service

Information provided by various external sources

Mobile Phone recycling. Get best prices for your old mobile guaranteed!!! If you find a better price we would beat it and pay 5% extra


Contact info

2.5

Poor

TrustScore 2.5 out of 5

183 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.5

All reviews

(183)

6 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fair price, quick and easy process

Fair price offered. Good communication throughout. Special delivery bag to forward phone unfortunately did not arrive within the 14 day reply period, however after an email, RecycleUrPhone.co.uk took Christmas/New Year period into account and honoured their original offer, which was better than any other company.

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Very Efficient

Very efficient service with good feedback. I would definitely recommend selling phones with this company. Nothing too much trouble and response is top

27 December 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Very easy and straightforward phone’s selling process. Confirmed the sale, received prepaid postage envelope two days later. Sent the phone and money was transferred the same day it was delivered. Highly recommend. Order #10610

19 December 2023
Unprompted review
Rated 5 out of 5 stars

Fast payment

Happy that they sent out a special delivery Jiffy bag for me to send my phone in. Offered more money than most. Paid out within 48 hours of my phone being received. Can’t complain.
10570

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Found this great small phone recycling

Found this small phone recycling company in was a bit sceptical as first but went ahead and could not have been happier. Paid the full quoted price in good time. Free tracked postage. Very pleased. Order 10560

9 November 2023
Unprompted review
Rated 5 out of 5 stars

Would recommend 100%!

Efficient, quick, reliable service. Got the best price for my old phone. They posted out a special delivery bag to me which was then collected by Royal mail, so easy! Would recommend 100%. Order no. 10562

3 November 2023
Unprompted review
Rated 5 out of 5 stars

Great service…

Got the best offer for my Galaxy S6 Edge, as many other sites were offering almost nothing for it. Payment received was exactly the same as initial quote, and was paid in within 24hrs of confirming receipt of the phone. Very professional.

Order 10501

18 September 2023
Unprompted review
Rated 5 out of 5 stars

Very straightforward

Very straightforward to send my old Samsung. They had the best quote for recycling I found and it was very easy to post my phone to them. I made the mistake of not realising that they would send a postage kit and sent my phone via Evri instead but they still found it after I dropped them an email.

4 September 2023
Unprompted review
Rated 5 out of 5 stars

I confess I was unsure ....

I confess I was unsure when I first came across this company to recycle a couple of pretty ancient handsets. They quoted a very reasonable figure but I wondered what would actually materialise when I returned them in the pre-paid bag provided. My doubts evaporated when they contacted me within 2 days to say there was a minor problem on one and offered to return it if I didn't want to accept the slightly lower revised quote. As it happens, I remember now that the problem reported was an issue when the phone was in use so I accepted. The funds were cleared in my account within 3 days of actually posting the handsets to them.
I was 100% impressed with the transparency and communication throughout and will definitely use them again when the time comes. Recommended without any reservation!
Order#:10448

3 August 2023
Unprompted review
Rated 5 out of 5 stars

1st Class

Smooth, hassle free transaction from start to finish. Payment made within 24 hours of phone being inspected. And, more importantly, there was realistic adjustments for imperfections, not the 35% reduction that another company wanted to make.
V happy with everything, and will not hesitate to recommend to friends/family.
Order number 10436

27 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look