Red Bull Shop Reviews 

Their customer service is absolute s***.

I placed an order but never got an order confirmation. Waited for 2/3 days and then e-mailed them just to be sure. They told me they couldn't find my order and asked for proof of payment, so I provided them with screenshots of my Klarna account that had (still has) the order pending.

This was during their black friday/cyber week sale so when they went total silence on their end for a couple of days, I send them another e-mail because the items I ordered where starting to sell out and I couldn't reuse my discount code I got from the Red Bull Paddock, since it was a one time thing.

This was their reply:
'Unfortunately the order is not in our system. We kindly ask you to place a new one.'

I was baffled. I had written a long, kind and sincere email explaining everything, from the order I placed, the payment method I used to the discount code and the fact that there was a possibility the items I ordered were sold out already.

Despite being slightly infuriated, I decided to order again. 2 of the items I wanted where now sold out and 1 sweatshirt wasn't available in my preferable size so I ordered a size down (not 100% knowing this would fit) and I did not use any discount code, because it simply didn't work anymore.

This time, fortunatly, I got a confirmation e-mail (yay). So I e-mailed their customer service again. Told them I placed another order, explained some items where sold out and kindly asked them if they could apply my discount code afterwards, and if it was possible, I could send back some items free of charge in case they did not fit. They replied by saying they had to forward my questions to the 'relative department'. Honestly all fine by me, but a week later my order hadn't been dispatched, neither did I get answers to my other questions so I e-mailed them again...

They told me they couldn't do anything untill 'the order' was dispatched and didn't answer any of my other questions AGAIN.

So here I am, e-mailing them AGAIN. Asking 3 to 4 questions in my e-mail and probably only receiving 1 answer to 1 question. I feel like I am being annoying by e-mailing them so much but they just don't give a full reply. They do not provide any solutions, nor will they feel sorry for you if, due to their systems failing, the items you ordered are now sold out. They won't go the extra mile to provide great customer service, it feels like they don't give a s***. I honestly only asked for a little bit of sympathy, but got met with one sentence replies.

I feel like any other company would handle this situation so much different. I once ordered 2 shirts from the Verstappen shop that were bigger then what they stated in the sizing charts. They were meant as Christmas presents and their customer service was really sweet and let me send them back free of charge. They even offered me a slight discount code and assured me anything new I ordered would be delivered in time for Christmas.

The Red Bull Shop, on the contrary, has ZERO sympathy and even if they respond quickly (which they don't) it's the shortest answer you can think of which is NOT usefull AT ALL.

If you order here, please pray nothing goes wrong. Because if you have to contact their customer service and ask for help, expect the proces to take a really long time and to be infuriating.

What a totally rubbish company that provides this “Customer Service” and I use this term loosely! I tried to cancel an order within one hour of ordering but their system and staff WILL NOT cancel an order even if EU law says we have that right. This involved four phone calls and about six emails. I did ask as a gesture of goodwill that they issue a prepaid postage but there is no goodwill whatsoever. I find it very disappointing that this company is representing the F1 world champion but they are not representing it in a good light. A word of warning if you want to order from them the only thing you can do is to refuse the whole order when delivery is taking place. I did not, as I wished to keep one item which was for a Christmas present. In hindsight I wish I had ordered from China, it would have been a lot cheaper and less stressful. If I could have given no stars I would have.

I was apprehensive ordering from here given some of the reviews. I didn’t realise the goods would be shipped internationally and subject to customs delays, so it took around a month to receive my items. Found the customer service quite responsive which helps a little bit. I think they could make this more clear when you are ordering online.

I had an incredibly frustrating experience with Redbull Shop, and I feel it's important to share my story to help others avoid the same nightmare.

I placed an order for a helmet on September 5, 2023, and initially received a notification on September 7 that the shipment had been picked up by DPD. However, from that point on, the tracking message remained the same, "The parcel is in transit to its final destination," every single day.

I reached out to their customer service multiple times, hoping for assistance, but my efforts were unsuccessful. They consistently delayed and lied about the status of my order. It's been a whopping two months, and my package has yet to arrive.

Even more frustrating, my attempts to contact them have been met with silence. This experience has left me feeling cheated, frustrated, and deeply dissatisfied. I strongly advise against shopping with Redbull Shop. Their customer service is terrible, and they fail to provide any assistance or resolution. It's clear to me that they are nothing short of fraudsters.

The customer service from Redbull is utterly shocking.

I haven't received my item following my purchase over 2 months ago, however cannot get a hold of ANYONE at Redbull either via email or telephone.

Via email I just get the automatic response followed by silence, and via telephone IF I'm able to get through to someone I'm told a different thing each time, otherwise the representative hangs up shortly after answering.

Reading other reviews from this website I can sit peacefully knowing I'm not the only one, however unfortunately its very disappointing from a company such as Redbull.

I would not recommend them.

I bought my grandson a Peugeot 3008 Dakar Rally remote control car for last Christmas. He loves the Red Bull F1 team so I thought he might like this as well

Recently the battery failed due to a poor design of the usb charging system. I asked Red Bull for a replacement battery- not the car. Their reply - “Currently, we unfortunately do not offer a repair service/any spare parts/single parts which we can send to you. Sorry that doesn´t meet your expectations."

Too right. And the price for a new one is about £20 more than I paid in November. The car is now useless as it doesn’t have the connections for industry standard batteries to be used instead.

Avoid this product if you are thinking of it as a Christmas present. In fact avoid Red Bull shop. On this basis they don’t seem bothered about dealing with customer satisfaction.

After an exchange of emails, today they have 'kindly' offered me a 20% discount on future purchases. Why would I possibly want to spend more money with them?

Confirms my view that Red Bull Shop doesn't care about customer satisfaction.

The good news is that the manufacturer, P&C Toys, responded to my request for a replacement and kindly sent me one free of charge (no pun intended). The car is up and running now and my grandson is a very happy young man.

Thank you P&C Toys!

Indeed, such a big company has a disgraceful customer support service. It has been 3 weeks and I still have not received a response about the product I returned. They don't even respond to any of my emails. Disgrace

Good for now. After reading top reviews it should be a bad shop and worse customer service. Ordered half a dozen and it get delivered in 2 days. Nice package and I love their products. Would give a Positive review.

I have drink 3 16oz red bulls every day since 2008 the last 7 that I have bought have been flat and I have got them from different stores I love redbull bit for the price I expect them to be right so I will no longer be buying redbull unless you guy make it right so sorry again I love redbull

Worst customer service ever,

Bought a 4 pack of red bull tropical at the store near my place, cans were a bit damaged inside the cardboard packaging. 2 of the 4 cans we're flat. So i write to the customer service and there tell me i have to wait 2-4 week till they do an investigation before i can go a replacements. C'mon guys 2-4 weeks for 2 cans of flat drinks.

I'm trying to get some advice on the size of their F1 merchandise. I just want to know whether to order my usual Xl or whether their sizes are European and it's better to order a size larger. Maybe someone can offer some advice?

Ordered a top on the 12th of May and up until today no response and still no merchandise! It’s disgusting and disappointing! I want a full refund but probably going to wait forever and a day! I will NEVER buy from them again!!!

Everything came on the predicted date of delivery. I had ordered some merch including glasses and they were good protected. Everything else (t-shirts and sweater) was true to size and a very good price for the quality.

If I could give them 0 I will.
Very sad that you need to buy official merchandise outside their own shop!!!

Stay away of this site and buy your things in other officials stores.

Worst experience ever.

DO NOT BUY IN RED BULL SHOP US

Very good experience. Fast shipping and very well packaged.
Will order here again for F1 merch!
I recommend it!

Ordered some Alpha Tauri merch during Black Firday sale. Never received the items, customer support does not reply timely and problems getting a refund. Never buying from them again.

Too bad Red Bull shop. They are cancalling all my orders. Why?
Please make you’re website and order process work well so you don’t have to cancel many orders if a product is solded out.
No Red Bull shop for me again after so many mistakes. Only making money over the back of their own customers!

I understand that handling large quantities of products will have some shipping/returning errors. After scanning most of the bad reviews from this page I thought I would still give this page a chance and order a pair of goggles.
Luckily I found that some goggles were on sale so I eventually ordered total of three pairs. Delivery time to Estonia was 5 working days which is very fast. Customer service was also very helpful and I recommend buying from this site 100%.

Easily the worst online e-commerce experience going, 2 items and 2 complete failures.

The first was returned for a refund so we could reorder a different size but hit the same issue others have with it being stuck at a collection center in Germany and 0 help from support and that’s after paying £15 to return it that you won’t get back on top of the money I’ve lost for the top now, if I didn’t know better I’d say they were all in it together as a Scam.

The 2nd was a limited edition top that was in-stock at the time of ordering and for several days after , 3 weeks later I finally get a response to my emails to say it’s out of stock and they’ve now cancelled, would have been nice to know so I could have ordered elsewhere but no chance now. They would have sat on it and kept my money for ever had I not chased.

All I can say is avoid like the plague, utterly awful - 100% failure rate and the customer service is slow an ultimately useless.

I have ordered items from here multiple times from different fanshops (wings for life, red bull racing, RB Leipzig). Always on time, if not early, delivery.
Great shop