Red Bull Shop Reviews 

Very disappointed in their returns.
I followed their guidance and sent the return to address provided. The item was delivered to a collection point in Germany from where red bull refused to organise item to be sent on to them/or collect themselves. They asked me to sort this?
I was unable to get hold of the collection point as the number does not work.
Having done my part and returned the item, I am disgusted by the unhelpfulness of the red bull team in the matter that is clearly caused by the 'fish' in their system!
Money lost and no t-shirt but lesson learned - WILL NEVER BUY FROM RED BULL AGAIN!!!

I ordered items to the UK at the beginning of July, I got a tracking email but the item never arrived. After contacting UPS they said the customs duties hadn’t been paid. I contacted Redbull and they said they’d sort it. After emailing them every 2 weeks for an update at the beginning of September they said it was being returned to them and they’d issue a refund. It’s been nearly 3 months and I have no item and no refund.

So, after reading most of the reviews it seemed like a bad choice to order here. Though I gave it the benefit of the doubt. Ordered several items here and it got shipped within 1-2 days. They sent an email notice with a track/trace link. Items are packed nicely and seem to be correct. So overall I am very positive about my experience with RedBullShop.

Keep in mind, alot of bad reviews involve the returning of items. I have no experience with that so cannot review on that part.

Customer service Redbull didn't reply. I send a return, I have a confirmation from the Dutch Postoffice that it is delivered in the warehouse, but I didn't receive my money. And the customer service is unavailable. Bye bye 60 euro

Really poor service. Extremely expensive shipping costs (8.50€ for a cap) and very long waiting times to receive the parcel. 5 days after shipment I am still unable to track my parcel. The customer service was also extremely unhelpful and not understanding of the situation.

Was sceptical after reading scam reviews etc on here. But this website/ shop is 100% legit. Order stuff of the F1 part and it came within 3 days, to the UK. Great speedy free delivery.

Order was shipped in time. However, returns is a mess. Their website does not work when you want to make a return.
Their customer service is extremely slow and painful. I had to call 3 times to finally reach the point of contact who is responsible for returns.
Every step is very manual and painstaking for the customer.

They are scam. Dont buy from this site. They are shame for Red Bull brand. They steal your money and never send you the parcel or refund!!!

Refused to sell to me because I live in the UK

Where are the item's, Red Bull?
My order: PBSX9076284001... From the 10/01/20, Red Bull?
How about the reimbursement?

This is a scam! This company is really ran by mantadrop. A very well known unrepairable company. The actual website says it is Shoocoo shopping. Never received email confirmation. So I could track order. The phone number on the website is disconnected. Manta drop, or Shoocoo shopping has no way to contact either. Also did a little more research. none of these sites have a Google business account, that way it is harder for people to
find truthfull reviews. My bank is backing me up. Still an incovience.

It has been a month since I made my order and I have not received the entire items, 2 are missing. Emailed the CS a few week back without a single reply. The status in their website has always been the same, preparing for order shipment. Finally, I called the CS and spoke with Courtney. She right away refunded the cost because the products are not longer available, which was not what I wanted. They should have refunded it long time ago if they know these are no longer in the inventory without waiting for customer to call and rely on online status. They have other products to replace my undelivered items but she refused to make replacement. I tried to make another order but it would charge me a new shipping cost - she would not give me a free shipping code. I requested to speak with manager but it was not an option at all!!! Avoid shopping from this place, not up to red bull that gives you wing standard!

I ordered several things over Christmas (a couple of t shirts and a windbreaker). I got the initial notification that the t-shirts had shipped, but hadn't received any tracking for the windbreaker. A week went by, so I wrote my first email inquiring about the status of my order, and I didn't receive any response. A week later, the t-shirts arrived, and the tracking still hadn't been updated for the windbreaker, so I emailed again. No response. I've tried several times over email, phone, and submitting inquiries through their website to get an update or a refund for the windbreaker, and I've been completely ignored. This is the worst customer service. You can't charge someone for an item, never deliver it, and ignore all of their attempts to contact you to get an update or a refund.

I spent a fortune with this company for my sons birthday as everything he wanted was from this site. One of the items was a Padded coat, however after wearing it only a handful of times the poppers broke off the hood. After many emails they eventually sent me a returns label to send the item back. However, when I tried to use it I was advised I couldnt, I've been asking for a replacement returns label ever since (approx 6 emails) and I've not had a single reply. I expected better from such a well known company. The products and customer service do not live up to Red Bull name.

Ordered a mug and a pair of shoes from the online store. They sent the wrong size. I sent them back under the guidelines of their return policy for a refund which states that they refund the cost of shipping. After many, many emails back and forth, supplying bank account details and receipts, they finally refunded the cost of the shoes and return shipping months later, but would not refund original shipping even though it was all the result of their mistake. In their final email to me they claimed it was because I didn't send the mug back with the shoes. Really? I expected more of this brand, but I guess they have a history of screwing over Australians.

In general the Red Bull Shop made the shopping experience easy online however I have to let people know about the experiences I encountered.
Firstly, they ask you to create an account with them and in return you get a €5 discount code... Great until you try to use it where you are suddenly told it can't be used on purchases for less than €40. It doesn't state this on the voucher email you receive from them after creating an account.
So, you lose out there if your purchase is less than €40.
Delivery charges aren't disclosed until you are almost finished the checkout process and then that adds €8 to the total, but then you are getting the product shipped from Europe, so with that comes a charge.
Now onto the product.
I purchased a Red Bull Stratos peaked cap as I followed the progress of Felix Baumgartner all the way and wanted to own a part of it.
The cap was a whopping €19.99 + €8 delivery and when it arrived I was extremely disappointed with the quality of the product.
The cap itself is poor quality and something that you can buy for approximately £4 in the UK.
OK, in this case it has an embroidered logo on it and a tag with Felix Baumgartners name on it, but overall the quality of the product is poor for the price i have been charged.
Would I use the Red Bull Stratos Shop again?, probably not.
Even before this purchase, I tried to get hold of a Mission Jacket and emailed Red Bull Shop customer services a couple of times and their eventual reply was to try and pick one up from somewhere else as they didn't know when they would be getting them back in. It was if they didn't care.
Overall I am disappointed with this iconic company.