REDELUXE | Luxury Pre Owned Designer Handbags Reviews 

357
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality and curation of luxury items, often finding them in pristine condition and exactly as described. The elegant, flawless, and carefully prepared packaging makes the unboxing experience special, with people feeling confident in their purchases due to high standards and authenticity. Customer service consistently receives high praise for being professional, friendly, and going above and beyond to ensure satisfaction. Consumers highlight excellent communication, quick responses, and personalized assistance, making them feel valued. The delivery service is also frequently described as incredibly fast and efficient, with items arriving promptly and well-packaged.

What people talk about most

Product

Reviewers mention positive feedback about product quality, with many customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, consistently praising the pristine and excellent condition of the... See more

Service

People report positive experiences with service, often highlighting the excellent and professional nature of... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as top-tier and... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Professional & patience go hand in hand via Redeluxe! This was my 1st purchase & writing this special review to let others know of my utmost confident, trustworthy experience… rare to find these days... See more

Rated 5 out of 5 stars

I bought my first Chanel bag through Redeluxe and I couldn't be happier with the whole process from start to finish. I had waited years to find the colour I wanted and I only wanted silver hardware so... See more

Rated 5 out of 5 stars

Five stars isn’t enough—REDELUXE is my new go-to for luxury bags. As a Hermès bag collector, I’m super picky, and they consistently have pieces that elevate my curation. Hunter was incredible: patient... See more

Rated 5 out of 5 stars

I’m about to do My 3rd purchase at Redeluxe. The service is impeccable. The team provided extra videos, and answered all my questions. Shipping and delivery was super fast! I’m collecting vintage Herm... See more


Company details

  1. Handbags Shop
  2. Bag shop
  3. Fashion accessories shop

Written by the company

REDELUXE: A Destination for Luxury Lovers Founded by Georgia Swain, REDELUXE was established with a mission to offer a reliable luxury experience to fashion lovers worldwide. Georgia, who has been a fan of designer handbags and luxury items since her teenage years, was inspired to start the company after discovering a Facebook group where people from around the world were buying and selling pre-owned designer bags and accessories. She realized that the fastest way for her to acquire her next luxury bag was by selling one she already owned, and saw an opportunity to share this joy with others while also earning extra income. Along with her husband Hunter, who is now a co-owner, Georgia started REDELUXE with the goal of redeeming luxury resale. Despite having limited work experience or a business degree, Georgia's passion and determination have transformed REDELUXE into a brand that is dedicated to making a difference in the luxury market. At REDELUXE, you'll find a vast collection of gently used designer handbags, including luxury pre-owned Louis Vuitton, Chanel, Gucci, Michael Kors, Fendi, Prada, Christian Dior, Hermes, Saint Laurent and many more. Our collection of pre-loved designer handbags includes leather, Brahmin and other premium materials, ensuring that you'll find the perfect accessory to elevate your style. Whether you're searching for a pre-owned Louis Vuitton handbag or a Chanel handbag, REDELUXE is the destination for luxury lovers looking for the best deals on gently used designer handbags. Shop now and experience the joy of owning a luxurious handbag at a fraction of the original price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

357 reviews

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1-star

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4.9

All reviews

(357)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Yay, looove Redeluxe!

Georgia and Hunter were very professional and responded to my bag inquiry so quickly! I sold one of my bags to Redeluxe and purchased a new bag, and was so excited to get it in the mail :) such a smooth and easy process! Cannot recommend Redeluxe enough! :)

23 January 2024
Rated 5 out of 5 stars

In love with my new bag

We had problems with the shipment but Georgia helped me by contacting fed ex and after that it was within 4 days at my home. (In the Netherlands ) love the care that was put in packaging it and I am absolutely in love with the bag that I bought. Will buy here again !

22 January 2024
Rated 5 out of 5 stars

I bought a stunning Chanel medium flap…

I bought a stunning Chanel medium flap from Redeluxe and it was exactly as described- so perfect. Not a scratch! It was like it was brand new. And being lambskin, I was worried there would be some damage being that it was about 6 years old. But it was perfect. And the customer service was beyond amazing. I’m so happy and will be coming back for another bag soon!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Amazing experience

Amazing, friendly and much much more. Was my first experience and will definitely not be the last. Got fan of Georgia and her team. Top notch service.

25 January 2024
Unprompted review
Rated 5 out of 5 stars

Redeluxe Is Awesome!!!

Redeluxe always has unbelievable curated collection pieces at great prices. Honestly you’ll need to stalk their website 24/7 so that you don’t have to cry later lol The team is always quick to respond. Owners Georgia and Hunter are definitely hands on even when on holidays in Brazil. They make purchasing a breeze with their payment options. I’ve purchased 3 Hermes Kelly bags. Shipping to Canada was 3 days no duties no hassle!!!

5 January 2024
Rated 5 out of 5 stars

The customer service Redeluxe has is probably the best I’ve ever had.

The customer service Redeluxe has is the best I’ve ever had. I have purchased from them MANY times and out of all the resale companies I know I keep going back to redeluxe due to there customer service, and their presentation when receiving your bag. What you see in pictures is what you get and their pictures are the best quality over anyone I know. Forever will be a customer. 10 Stars.

15 January 2024
Rated 5 out of 5 stars

Seller Review - Chanel GST

I decided to rehome my gently used Chanel GST and Georgia/Hunter were lovely to work with! Uploaded my photos and received a quote in a timely matter. Shipped the bag and my payout came shortly after it passed the authenticity check. I've had an amazing experience as a buyer and now as a seller! :)

16 January 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely gorgeous handbag

Absolutely gorgeous handbag! This is my second purchase/trade from Georgia! I love the packaging from the recent Black Friday Sale sorry my review is late. I love my handbag so much and it was absolutely as described from the photos and videos. Will definitely buy again in the future 💖

25 November 2023
Unprompted review
Rated 5 out of 5 stars

LOVE

Love, love, love, LOVE ReDeluxe! This was my second order and I could not be more pleased. The products are ALWAYS as pictured and they arrive in a timely manner. They are so trustworthy, I have even shared your site/page with others.

12 December 2023
Rated 5 out of 5 stars

Don’t think twice and get the bag

I have already bought more than 7 bags and each experience is better than the last, they make the purchasing process super enjoyable, the customer service is incredible, and they ship all the way to Colombia without additional fees. thank you very much for helping me get the bags of my dreams, I highly recommend buying from them 🫶🏻

18 December 2023
Unprompted review
Rated 5 out of 5 stars

Authentic Chanel Bags & great customer support

Recently bought a vintage Chanel from Redeluxe. I don’t shop outside authorized stores in general, I’m paranoid about buying authentic bags.

I took a chance with Redeluxe, since I absolutely loved the vintage Chanel. They were so patient, answered all my questions, sent me detailed pictures of the bag even before shipping.

I got the bag within 1 week of placing the order. Excellent condition for a 20+ year old bag with the original authenticity card.

For my piece of mind I got it authentication from Zeko’s and another authenticator as well. My estimates for the bag was also very close to the purchase price. Overall, I’m very happy with my experience at Redeluxe, will definitely consider them for my next vintage bag hunt!

1 December 2023
Rated 5 out of 5 stars

The Redeluxe team is #1

The Redeluxe team is #1! They were so responsive, helped me with all my questions, and made me feel so comfortable throughout the entire process. Trust is important when purchasing luxury items and I have full trust in Redeluxe. Definitely will shop again with them!

28 November 2023
Rated 5 out of 5 stars

Thank you!

I placed my order during cyber Monday and had a few issues with sizing of the product. Hunter reached out to me immediately to sort everything out and even overnighted my package. This type of customer service from the owners of Redeluxe has made me a life long customer. Thank you so much! Also, the packaging is beautiful.💕

10 December 2023
Unprompted review
Rated 5 out of 5 stars

Great experience with Redeluxe

Great experience with Redeluxe. Delivery was prompt, customer service was excellent and the product was as beautiful as it was in the video! When buying at price points like this for luxury designer pieces, it really matters who you buy from and Redeluxe is a company you can trust and rely on.

4 December 2023
Unprompted review
Rated 5 out of 5 stars

I keep coming back…

I’ve now made my 4th purchase with Georgia, Hunter and their lovely team. The bags that they are able to source are just amazing. I’ve yet to receive my newest purchase as I will get it tomorrow. Love the attention to detail in the presentation but also in regards to customer requests. I had reached out regarding timeline for delivery as I have packages delivered to work. I went ahead and placed my order but might have placed it too late to receive it on the day that we had discussed, not sure if it was intentional but it’s now being delivered on a day where I can ensure safe delivery. I can only assume so because of previous experiences with the team. The excellence in service and the best selection of pre-loved bags keeps me coming back.

10 December 2023
Unprompted review

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