This has been one of the worst online shopping experiences I’ve ever had. I placed an order, paid in full, and received barely 20–25% of what I actually ordered. Despite delivering only a fra... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 3 boxes of mangoes to compare the different varieties. Easy to order, lots of delivery slots and order arrived well packaged and without any delay. Best part, the mangoes were super tasty. I... See more
Company replied
Normally, if a website doesn't display a UK address, then the company don't get my custom. However, a friend had recommended Red Rickshaw as bona fide and so I ventured an order for goat meat. The exp... See more
Company replied
Placed an order for Yellow Dragon fruit which are near impossible to source in the UK. Order came quickly, very well packed. Fruit was absolutely perfect, delicious, ripe and ready to eat. I am not... See more
Company replied
Company details
Written by the company
Red Rickshaw is the home of hard-to-find ingredients, specialising in world foods and ingredients. We empower cooks to create authentic cuisines from around the globe with premium quality, fresh and seasonal ingredients.
Contact info
5 St Andrew Street , EC4A 3AF, London, United Kingdom
- 02079934988
- hello@redrickshaw.com
- www.redrickshaw.com
2.4
Poor
3K reviews
Replied to 56% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The green coconuts arrived quickly
The green coconuts arrived quickly , well packed . Sweet Water in them was plenty and jelly too was sweet . Very nice . Thank you
29 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Rubina,
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Kind regards,
The Red Rickshaw Team.
Brilliant
A good company and a quality product and very happy would highly recommend them to everyone
29 March 2022
Unprompted review
Reply from Red Rickshaw
Dear Paul,
We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
Kind regards,
The Red Rickshaw Team.
Reply from Red Rickshaw
Dear Colin,
Thank you for letting us know about your fantastic experience with us! We hope to see you again soon.
Kind regards,
The Red Rickshaw Team.
Im glad I gave them a 2nd chance
My first order was so badly packaged that everything was squashed and damaged. The company were very good and refunded my order so I decided to give them another chance and have received 2 orders both perfectly packaged and no damage whatsoever. Delicious fruit and vegetables.
29 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Jillian,
Thank you for your feedback.
We are very sorry to hear about the first-order issues, and we are pleased that this was resolved for you. However, we thank you for the second chance and are very happy to hear that you were pleased with this order.
Please let us know if you have further questions.
Kind regards,
The Red Rickshaw Team.
Seamless experience, recommended service and goods.
Normally, if a website doesn't display a UK address, then the company don't get my custom. However, a friend had recommended Red Rickshaw as bona fide and so I ventured an order for goat meat. The experience was seamless and excellent. Free P&P (I am UK mainland), amazingly insulated packaging and the product arrived in perfect condition. The meat was flavoursome and very fresh, so the goat curry was met with great pleasure from all. Thank you, we shall be ordering again.
28 March 2022
Unprompted review
Reply from Red Rickshaw
Dear Anne,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction is our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Kind regards,
The Red Rickshaw Team.
First time user
First time user. Good website, clearly laid out. Products arrived well- packed and good quality
26 March 2022
Unprompted review
Reply from Red Rickshaw
Hello Roger,
We appreciate the fantastic review and are glad that you found the website easy to navigate, and that you are pleased with the products. If you have any further needs or questions, please reach out!
Kind regards,
Red Rickshaw Team.
Excellent.arrived intact and we'll…
Excellent.arrived intact and we'll packed .will definitely recommend
26 March 2022
Unprompted review
Reply from Red Rickshaw
Hello Ruth,
We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out!
Kind regards,
The Red Rickshaw Team.
Delivery was great every thing ordered…
Delivery was great every thing ordered was great just what I wanted
26 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Clive,
Thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!
Kind regards,
The Red Rickshaw Team.
Excellent
The shipping was quick and products was well packed. I will definitely come to purchase more items from here.
25 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Puza,
Thank you for your feedback.
It is great to hear that you are happy with the delivery and the product packaging.
We hope to hear from you again real soon!
Kind regards,
The Red Rickshaw Team.
I am so happy with my purchase FRESH
I am so happy with my purchase
VERY FRESH!!!
Very well packed. etc.
I will be buying from
RED RICKSHAW Again.
25 March 2022
Unprompted review
Reply from Red Rickshaw
Hello Shirley,
Wow! Thank you so much for the feedback! We are happy that you were pleased with your purchase and we appreciate your business. Hope to see you again soon!
Kind regards,
The Red Rickshaw Team.
The kind of Iceberg that'd sink the Titanic, TWICE
Crunchy, fresh & easy on the eyes.
The goldilocks of lettuce this, just enough bite to satisfy without compromising on the melt-in-your-mouth quality of my favourite sand - the BLT.
Gf loves it too for her salads.
25 March 2022
Unprompted review
Reply from Red Rickshaw
Dear Robbie,
We are glad to hear we provided you with top-notch service and that you love the Lettuce! We appreciate the feedback and would love to work with you again.
Kind regards,
The Red Rickshaw Team.
Great service and products!
25 March 2022
Unprompted review
Reply from Red Rickshaw
Dear Tracy,
We appreciate you taking the time to let us know about your experience! If there’s anything else we can help you with, please let us know.
Kind regards,
The Red Rickshaw Team.
Good selection and prices with free delivery over £15
I only needed a few items and Red Rickshaw offered free delivery with just a £15 spend. Their choice of items was very good, their prices were competitive and the delivery was very fast. I will certainly use them again.
25 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Amanda,
Thank you for your feedback!
We are pleased that you had fast delivery and that you found the products good.
Kind regards,
The Red Rickshaw Team.
Very reasonable prices
Very reasonable prices. Easy site to use and they delivered when they said they would. Well packaged, with no plastic (always a bonus). I will certainly use this site again. Thank you.
25 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Sraddha,
Our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Please let us know if there is anything else you need.
Kind regards,
The Red Rickshaw Team.
Excellent delivery service as expected
Excellent delivery service as expected. Chilled products wrapped to preserve the quality.
Thanks
🙂
24 March 2022
Unprompted review
Reply from Red Rickshaw
Hello Nigel,
Wow! Thank you so much for the feedback! It is great to hear that your delivery and products were as expected. We appreciate your business and hope to see you again soon!
Kind regards,
The Red Rickshaw Team.
Reply from Red Rickshaw
Dear Craig,
Thank you for sharing your experience with us here at Red Rickshaw! If there’s anything else you need, please contact us at hello@redrickshaw.com
Kid regards,
The Red Rickshaw Team.
Prompt service and good products.
24 March 2022
Unprompted review
Reply from Red Rickshaw
Hi J McGoldrick,
We are so grateful for your review. Thanks for sharing your rating with us and the community!
Kind regards,
The Red Rickshaw Team.
The mangoes were a die for!
The mangoes were a die for!
Very tasty that I ordered more the next day!
23 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Olukemi,
Thank you for your feedback!
We are pleased that you enjoyed your Mangoes and we look forward to hearing from you again real soon.
Kind regards,
The Red Rickshaw Team.
All goods not in good condition…The bananas totally green and all bad
All goods arrived in poor condition (I have taken pictures!!!!
Some of the juice package of pomegranate open with nothing inside!!!!
Zero
Goods no good for human consumption. Some of the juices package were packed already without anything inside.
23 March 2022
Unprompted review
Reply from Red Rickshaw
Hi Isabel,
Thank you for contacting us!
Our sincere apologies for the condition of the contents in your parcel, this is most disappointing. However, I am unable to locate your account, so please could you contact us at hello@redrickshaw.com so that an agent can assist you in a resolution.
We look forward to hearing from you.
Kind regards,
The Red Rickshaw Team.
Reply from Red Rickshaw
Hi Mr Brijinder Sachdeva,
Thank you for your feedback!
This is most appreciated, however, let us know if you have any questions.
Kind regards,
The Red Rickshaw Team.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.