Redspottedhanky Reviews 

They have been extremely helpful (and most efficient I must say). I was in Yorkshire during the first day of the rail strike. Some trains were running but my train had been cancelled. I should probably have gone online the day before and just changed the time of my train to the one that was running but, instead, I re-booked on the running train and then was left wondering if I would get a refund. But I received the refund the day after I made the request, for which I am extremely grateful (being a pensioner). I will most certainly use Redspottedhanky again and do recommend them. Thank you once more.

Customer Service agent Sunny was extremely helpful when I had to cancel my booking as a result of a train drivers' strike. The response was prompt, personal, efficient, and friendly. Thanks to Sunny and to all at Red Spotted Hanky for excellent customer service.

Have used them before and always found the site to be easy to use. This time, due to my mistake, I had to cancel a booking 10 minutes after completing. I contacted the helpline who told me what to do and not worry. I followed the instructions and it was dealt with promptly. Very happy with outcome. Great customer service.

Great service from Richard, duplicate payment refund request processed within 45 minutes!

I just use them brought ticket which £34, but miss out on cheap deals earlier so I found one which leaves later for that amount £34, anyway I contact them cost for Admin £10 which to me is ridiculous , do I need we all know money tight and times are tough . So I did email them and change time of travel which again cost £34 , now they refund £14 taken £20 for admin charge which they sit in office and computer press few buttons done . I give them thumbs up for quick reply on emails . Just to say my ticket was advance . So to be frank my ticket cost £54 rip off I say

So helpful and professional. Had to contact them for a refund due to train strike - firstly they answered the phone really quickly and the agent told me how to email for a refund. I did this and the refund came through straight away. So simple and such great service.
I always try and use Red Spotted Hanky to buy all my train tickets
Fran Munby

I would like to praise Richard for his excellent service, at processing my refund, as I had to cancel my journey due to industrial action by the railways.

Really easy to get a refund on a number of train tickets which we couldn't use because of strike action. Richard was really helpful and sorted speedily - thank you!

I booked a return train ticket in the UK for the wrong month, I contacted the company and they immediately refunded me. Richard was the guy I corresponded with. Excellent experience 👏

I bought 2 tickets one was an advanced ticket£35and another was off peak ticket £19
Due to work commitments i wasn't aware of i couldn't make the journey
When I called asking for a refund I found out that I have to pay £10 fees and get £9 only refunded
I strongly believe this policy HAS to change and MUST be reviewed as this is official theft of the public money
When I pay for a service I didn't receive this is unfair and has to change
Unfortunately this stupid policy has been there for more than 15 years as an evidence of abusive authority over our money
An immediate action has to be made to change this ridiculous terms and conditions which is been used to take unlawful amount of money for no service done in return

I booked a return day ticket, and an hour after booking, received a telephone call to say that the person I was going to see was in hospital. I sent an email explaining what had happened. The next day I had an email back to say that under the circumstances a full refund would be issued immediately. That is excellent customer service.

NO RED TAPE

Not only a great saving on my tickets but when I had to delay my trip by 24 hours and purchase a second ticket they (Richard) was very helpful in issuing a refund. Thank you : )

I have just received a refund on a ticket bought online. I had entered an incorrect date. I received a response within 24 hours. A goodwill gesture which they were not obliged to give.

I booked a ticket, train cancelled, so I was unable to travel and had to make alternative arrangements. The cancellation was due to a theft of railway equipment. I now have to request written evidence from the toc, train operating company, to confirm it was cancelled. Why? This information is easily accessible to all retailers. Absolutely appalling!!!

Wilfully obtuse business when it comes to refunds process - used them for years happily, but when trains are not guaranteed, you want a service that honours consumer best practise - redspottedhanky do not do that.

fine to use them - just assume that you will not get money back if something goes wrong. Even if it’s their fault 👍

Fantastic customer service. We had a problem with ticket not arriving on time due to postal strikes. Richard and colleagues sorted it by email quickly and it was lovely to deal with real people. Website easy to use too Thank you RSH

Extremely prompt train ticket refund following rail strike announcement

I have purchased my rail tickets from Redspottedhanky for many years now. I find the web site easy to follow and straightforward. When I have experienced a problem with my journey for what ever reason Redspottedhanky customer services have come up trumps every time. They have always solved my problem professionally and efficiently ever time. Thank you Redspottedhanky I'd give you 5*plus every time.

I messed up and Red Spotted Hanky fixed it. No complaints!

I book all my train tickets with Red Spotted Hanky. They have a great app and anytime i've had any issues, I get a quick response from their Customer Service centre.