Refresh Debt Advice Reviews 954

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 128 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, understanding, and professional yet friendly demeanor. Many people highlight the excellent customer service, noting how easy and stress-free the process was, even for those initially nervous or emotional. The overall service is described as outstanding, with users appreciating the clear explanations and the supportive approach that made them feel at ease. Reviewers found the user experience to be very positive, with many feeling a significant weight lifted off their shoulders after contacting the company. The advisors are frequently commended for their ability to calm anxieties and provide clear, non-judgmental advice.

What people talk about most

Staff

Reviewers consistently express high satisfaction with the staff, highlighting their helpfulness,... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise agents... See more

Service

Reviewers highlight positive aspects of service, consistently praising the helpfulness and professionalism of... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the ease and clarity of the... See more

Customer communications

Clients share ambiguous opinions on contact. Many customers expressed initial anxiety and apprehension when... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I been in contact with Keith to help me with all my debts , he is amazing helpful and understanding He went with me through whole process making sure I understand each step im so grateful for his... See more

Rated 5 out of 5 stars

Shane was made for this role. At the beginning of our phonecall, I was beside myself with tears and overwhelm. Shane completely empathised with me and was extremely gentle with me throughout. He clari... See more

Rated 5 out of 5 stars

Stress free with Keith. Had a chat with Keith, an hour on the phone and I felt all the weight off my shoulders, struggled with a debt that I didn’t know how to handle or deal with including mentall... See more

Rated 5 out of 5 stars

I have been struggling to handle my debt for a long time, took the plunge and accepted help. I had two lovely ladies, Roisin and Jayne, go above and beyond in helping me organise and manage to get thi... See more


Company details

  1. Debt relief service

Written by the company

Our aim is to help you regain control of your finances by providing advice, support, and a debt solution that allows you to repay your debts at a rate you can afford. We have been in business 15 years and over this time we have helped thousands of clients with their debts. We are authorised by the FCA to provide debt advice, debt counselling, and adjusting.


Contact info

5.0

Excellent

TrustScore 5 out of 5

954 reviews

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1-star

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Rated 5 out of 5 stars

Grateful Client

I can’t thank Refresh for all the help and guidance that I have received from I think her name was Louise she has made us feel that they have put our finances in a good place and taken the worry from us nothing has been to much trouble. I would highly recommend anyone who is in trouble with there finances to contact Refresh Debt Advice.

10 February 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you so much for your kind words! We're delighted to hear that we were able to support you and help ease your worries. Taking control of your finances can feel daunting, so knowing that we’ve made a positive difference means a lot to us. We truly appreciate your recommendation, and if you ever need anything, we’re always here to help. Wishing you all the best!

Rated 5 out of 5 stars

Excellent do what they say they will do

Excellent do what they say they will do

23 January 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you for your review Peter ! We’re so pleased to hear that you’ve had a positive experience with Refresh. We’re always here to help. Wishing you all the best! 💙

Rated 5 out of 5 stars

Rory has been my go to person the hole…

Rory has been my go to person the hole way of my time being with debt refresh, they are a massive help and will bang everything out that needs to be done to get the ball rolling. Every question/s asked is always replied and explained. Very good company to use and Rory is a credit to the company thank you again. I’m now debt free :)

7 February 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you so much for your kind words! We’re over the moon to hear that Rory has been such a great support for you throughout your journey. He really is a credit to the team, and we’ll be sure to pass on your lovely feedback. Huge congratulations on becoming debt-free – that’s an amazing achievement! Wishing you all the best for the future. 🎉💙

Rated 5 out of 5 stars

Very Helpful and supportive of my…

Very Helpful and supportive of my situation making it as stress free as possible, one of the best decisions I’ve made

5 February 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you for your kind words! We're so pleased to hear that we could help make the process as stress-free as possible for you. Making that first step can be tough, so it’s great to know you feel it was one of your best decisions! Wishing you all the best for the future. 💙

Rated 5 out of 5 stars

Nearly three years of being with refresh ended today , I am now debt free ,

With special thanks to Brenna my advisor, but the whole team are with you all the way , they do not judge you in any way , any problems they deal with it , they have time to talk to you with patience and understanding there brilliant thanks again for everything x

4 February 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you so much for your kind words and for trusting Refresh to support you on your journey to becoming debt-free! 🎉 Huge congratulations on reaching this milestone – it’s an incredible achievement, and we’re so happy to have been part of it. We’ll be sure to pass your special thanks on to Brenna and the team. Wishing you all the best for a bright and stress-free future! 💙

Rated 5 out of 5 stars

Becks & Keith have been so helpful to…

Becks & Keith have been so helpful to me this morning I can't thank them enough for helping me I was so stressed about my situation they have helped take a load off my mind so I would like to say a big thank you to both of them

4 February 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you so much for your lovely review! We’re so glad that Becks and Keith were able to support you and help ease your stress. We'll be sure to pass on your kind words to them – they’ll be delighted to hear it! Wishing you all the best, and remember, we're always here if you need us. 💙

Rated 5 out of 5 stars

Advisor was very helpful and reassuring…

Advisor was very helpful and reassuring went over all the questions I had thoroughly and with ease

3 February 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you for your kind words! We’re so pleased to hear that your advisor was able to provide the reassurance and clarity you needed. If you ever have any more questions, we’re always here to help. Wishing you all the best! 💙

Rated 5 out of 5 stars

Roisin guided me through the process…

Roisin guided me through the process effortlessly and with empathy throughout. I felt comfortable explaining my situation, roisin explained everything in detail giving me the exact place to find everything comfortably. Thank you for your help throughout everything.

31 January 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you for your wonderful feedback! We're so pleased to hear that Roisin was able to guide you through the process with empathy and clarity. Feeling comfortable and supported is so important, and we're glad she could provide that for you. We'll be sure to pass on your kind words to her! Wishing you all the best for the future. 💙

Rated 5 out of 5 stars

Keith dealt with me down the phone…

Keith dealt with me down the phone absolute helped Me with every single little detail so thank you. My debt was effecting everything work health and now I felt so much better at ease just speaking to someone on the phone regarding what to do next

31 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your kind words! We're so pleased to hear that Keith was able to support you and provide the guidance you needed. Debt can feel overwhelming, but taking that first step and speaking to someone can make all the difference. We’re glad you’re feeling more at ease, and we’re here for you every step of the way. Wishing you all the best! 💙

Rated 5 out of 5 stars

Had a great call with Allison

Had a great call with Allison
She is really helping with my expenditure thanks Tony

29 January 2025
Unprompted review
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Reply from Refresh Debt Advice

Thanks for your review, Tony! We're so glad to hear that Allison was able to help you with your expenditure. She’ll be delighted to know she made a difference! If you ever need anything else, we’re always here to support you. Wishing you all the best! 💙

Rated 5 out of 5 stars

Great service

Roisin was friendly, helpful and very efficient. She was clear and concise with everything. Thank you 🙏

28 January 2025
Unprompted review
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Reply from Refresh Debt Advice

Thank you for your kind words! We're so pleased to hear that Roisin provided friendly and efficient support. Clear and concise guidance makes all the difference, and we’re glad she could help. We’ll be sure to pass on your lovely feedback! Wishing you all the best. 💙🙏

Rated 5 out of 5 stars

My experience was great I was put at…

My experience was great I was put at ease about my debt Keith was brilliant helped me all the way through my application would recommend . Thankyou

24 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your kind review! We're so glad to hear that Keith was able to put you at ease and guide you through the process. Taking that first step can be daunting, so it’s great to know you felt supported. We really appreciate your recommendation and wish you all the best for the future! 💙

Rated 5 out of 5 stars

I can’t recommend this company enough

I can’t recommend this company enough. Jayne has been so plesant to deal with. For a subject that is hard for some to deal with and understand she has made the process easy and understandable. Thank you so much

23 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your fantastic review! We're so pleased to hear that Jayne made the process easy and understandable for you. We know dealing with debt can be difficult, so it's great to know you felt supported. We'll be sure to pass on your kind words to Jayne! Wishing you all the best. 💙

Rated 5 out of 5 stars

Spoke with Roisin today so helpful and…

Spoke with Roisin today so helpful and explained all with ease so glad Spoke with her what a wonderful charming lady. Would definitely recommend fresh debt to anyone 👌

16 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your lovely review! We're so pleased to hear that Roisin was helpful and made everything easy to understand. She really is wonderful, and we’ll be sure to pass on your kind words! We truly appreciate your recommendation and wish you all the best. 💙👌

Rated 5 out of 5 stars

Lovely staff

I spoke to Jayne and she was nice and calm and understanding and helped us find a solution to our problem.

15 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your kind words! We're so pleased to hear that Jayne was calm, understanding, and able to help you find a solution. We’ll be sure to pass on your lovely feedback to her! Wishing you all the best. 💙

Rated 5 out of 5 stars

very helpful

very helpful

13 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your review! We're so glad we could be of help. If you ever need anything in the future, we're always here for you. Wishing you all the best! 💙

Rated 5 out of 5 stars

So helpful understanding and takes the…

So helpful understanding and takes the stress out of debt management letters etc coming to door would deff recommend this company to help u

9 January 2025
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your kind words! We're so pleased to hear that we’ve been able to take some of the stress out of the process for you. Dealing with debt can be overwhelming, but you’re not alone – we’re here to help every step of the way. We really appreciate your recommendation! Wishing you all the best. 💙

Rated 5 out of 5 stars

I have been helped by this company for…

I have been helped by this company for a couple of years now with ny debts. Sinaed and Alison have been there every step of the way, and have been very helpful and understanding. They have helped me to be at ease with my debts and have kept me up to date with the every months payments. I definitely do recommend this company if you have debt problems.

4 January 2024
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you for your wonderful review! We're so pleased to hear that Sinead and Alison have been there for you every step of the way, providing the support and understanding you needed. Managing debt can be stressful, so it’s great to know they’ve helped put you at ease. We really appreciate your recommendation and wish you all the best for the future! 💙

Rated 5 out of 5 stars

Absolute stars

I found this company a few years ago when I was threatened with debt collectors and they were so helpful from the off! I got back in touch with them recently about debts and they were non judgemental and so so friendly! Another company were trying to push me into getting my debt help with them but I refused on many occasions. I spoke to my plan manager and other staff about this and the company they were contacting me on behalf of and the team at refresh really are so amazing! Thank you again!

20 December 2024
Unprompted review
Refresh Debt Advice logo

Reply from Refresh Debt Advice

Thank you so much for your amazing review! We're so pleased to hear that our team has been there for you from the start and that you felt supported in a non-judgemental and friendly way. Debt can be overwhelming, especially with pressure from other companies, so we’re glad we could provide the right support and reassurance. We truly appreciate your trust in us and are always here if you need anything. Wishing you all the best! 💙

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