Reichelt Reviews 

I ordered something and a hour later I cancelled my order. I got a email saying it had been received however the next day they dispatched my order. I sent them another email and they responded again. They never cancelled it and I got a email saying it had been handed over to the delivery company. Now when/if it gets to me I will have to pay to send it back which I’m not happy about. I think they should pay the cost of delivery back and just give me my money back.

Very long delay to order.

Ordered office equipment

The order began in November and was supposed to take a week, but by the end of December still nothing had arrived.

The problem was eventually resolved through a merchant dispute.

Ordered some heating valve actuators on 12th from Reichelt in Germany and they arrived in the UK on the 17th (across a weekend).
Faultless performance in my view and a price that made other sellers of the same item look like rip-off merchants. Reading down the other reviews and seeing many negative ones I can only think that people are way more likely to review on here if there's something they want to complain about. Not saying they shouldn't complain but as a second time user of Reichelt I feel I have to give praise where it's due.

They just took my money, got a message from paypal that it was paid but never got any email from Reichelt! I never got anything! I want my money back and do not need your productq anymore i bought it with a much better webstore because i needed them fast! Not in 3 months

I was shocked to find out that shipping has almost doubled, from the normal rate of around €5,36 to now €9,95 - I will be looking for another supplier now.

They state "fast delivery". For the products I ordered it was supposed to be delivered in 1-2 working days.

Today it is Friday. I'm still waiting for my Monday order to get delivered by DHL.

Absolutelly great shop, I ve had an issue with one product they immediatelly changed it, even the Post came to my place to get package, and I got a brand new product without any question....Welldone Reichelt you're the best ones on the place!!!

I ordered a fuse for 1,49€ + shipping 5,79€ + tax = 8,74€.
I was supposed to have it delivered a week later, the latest.
Still no fuse so I contact them via email and website they don't respond.
2 weeks later no fuse I post on Google they respond on it.
The shipping seems lost so they said they are sending another one to replace it.
I asked to be reimbursed because I don't trust them, they say it's too late they sent the package.
I received the pacakge 3 days later this time.
I was happy, it's a fuse for my microwave, been waiting for 3 weeks.
Well no fuse in the box, just the bill, papers to stuff the box, a sales magazine for their brand but no fuse!!
The box is 30 cm X 25 cm and the fuse is 3 cm X 0,5 cm, so if they put it like that and not in an enveloppe I wonder why it got lost.
But in fact I suspect they don't have the product and they are lying about it.
Too many issues, when a fuse in a simple enveloppe will get here.
It's a scam, I suspect they don't have the product they advertise for.
Advice, don't odrer, too many trouble, no marchandise, just time waisted on a computer writing a bad review and still no reimbursement for a fuse I didn't receive!

Terrible. They have things on their site that aren't in stock however it says that they are then sit on your order until you complain then finally inform you that they don't have any of the said item available.

Ordered an audio cable and Reichelt sent the wrong one. Contacted them and they quickly sent the correct cable. Nothing to pay and I can keep both of them. So excellent customer service.

Everything got sorted out and all goods have now been received.

Thank you

Very slow customer support.
I had to return an object. I waited 2 days before being answered to each question... and as answer were absolutely unprecise or did not even answer the question : it took a very very longtime.

Awfull experience

Was a happy customer for 15 years+, but the last orders were simply handled in a very bad way - total lack of customer service !

Ordered parts Feb. 18 - all parts were in stock
Got mail Feb. 19 - one item not in stock, so complete order delayed until Feb. 22
Wrote mail Feb.19 - asking for an alternate part to speed up delivery
Answer received 2 days later - well, actually not an answer to my inquiry, but they sent me a delivery note (not asked for)
Immediately mailed them back - please answer my original inquiry
Received answer Feb. 25 - well again not really an answer, but they sent me 2 invoives - THESE WERE ANOTHER CUSTOMERs INVOICES.
I really don't feel confident with a company that don't answer to mails correctly and treats confidential informations this way - very disappointing experience.

UPDATE:
Less than 1 hour from my review was published, Reichelt actually reacted asking for order details. These I sent to them. A few hours later I got an answer - unfortunately a very "standard" answer not mentioning anything specific related to my experience.
Bottom line seems to be, that Reichelt is much faster/willing to answer bad reviews on Thrustpilot than to actually answer mails sent to them during the order process.
Maybe customers experiencing delay on email communication with these guys should use Thrustpilot to communicate instead - seems to be taken much more seriously.

Order was placed Monday a.m. Order was delivered Friday a.m. The items (Knipex Grip Set and Pliers) were all present and well packaged. Germany to the People's Republic of West Yorkshire, door to door four days, you can't ask for any more than that.

All ok!Good customer support from the phone
No problem at all. is trusted store

After reading a lot of the reviews, mostly seemed to be bad, i was a bit unsure of ordering from them. I'm glad i did place the order! Arrived a day faster than i was expecting and the order was in full. I'll be happily ordering from them again! Great price and fast shipping to Edinburgh. I did make sure that all the components i ordered were in stock to be shipped, but i do that anyway.

FIVE MONTHS of no product.
I wish we could have seen these reviews before purchase.
We paid on July 11 in full.
October 4, we're begging for them to ship our product.
They claimed they shipped in July, but couldn't provide a tracking number.
Although we paid for accelerated shipping, they shipped slowest possible way.

AVOID this company at all costs. they do not communicate, do not deliver, and are exceptionally poor at their jobs.

Nooit wat ontvangen, de eerste zending stond ergens vast in een sorteercentrum... daarna zeiden ze 't nog eens te sturen maar ook dat kwam maar niet aan..
Alle mails die ik daarna gestuurd heb zijn gewoon ongeantwoord gebleven,...

Edit: sorry, but if you look trough this comment section you can see that this is indeed how you guys work, nearly everytime people order something..
By now i finally go the product, nearly 2 months after ordering it..
But not gonna change the review.

yesterday i received my "new pi top 2" for to make a review in my youtube channel and surprise.. the package that reichelt send to me was not new and with have a lot of dirty fingerprint on it (like Guetto mechanical technician was using it before ) plus one scratch in the cover. could be worst?. and yes i sent already an email to export@...and still any anwers.
i really hate this.

Horrible and un-professional,
We ordered some components from reichelt elektronik, they mentioned to delivery the product in two weeks. First of all they mention some amount in quotation and then mention another amount in invoice, which made so much trouble for our financical department.
Second they send one component in 3 weeks and then keep on changing the delivery date of the other component (for 3 months). Such services are unimaginable. When I called their customer service, they could not do anything. If they can't do anything whats the point opening a customer service.
Never in my life will order any stuff from reichelt elektronik.