Last Minute Rent a Car - Croatia Reviews 

105
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

We went to pick up our rental car in Malaga, Spain, at the airport. After waiting half an hour with a ticket nothing happened. When we asked a staff employe she answered; "it is not going to work th... See more

Rated 5 out of 5 stars

We had wonderful holiday in Croatia and one of the most stress free moments came when we collected and dropped off our hire car from last minute car hire at pula airport. The staff were very friendly... See more

Company replied

Rated 5 out of 5 stars

For a three week holiday in Croatie we had a Last Minute Rental car throught the Dutch ANWB services including all insurences. The price was one of the lowest and no extra costs. Fairly new medium co... See more

Company replied

Rated 1 out of 5 stars

Our flight was delayed by 30 mins and as such were late for pre booked car hire pick up in Pisa. Our booking was cancelled and put down as a no show even though we were in the airport and their office... See more

Company details

  1. Car rental company

Written by the company

Rent a car LAST MINUTE, 10 years with you in Croatia. Car rental offices Split, Zagreb, Dubrovnik, Pula, Zadar, Sibenik, Rijeka, Pula. Choose a rent a car №1 in Croatia.


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3.3

Average

TrustScore 3.5 out of 5

105 reviews

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No recent history of asking for reviews

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Replied to 27% of negative reviews

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3.3

All reviews

(105)

26 reviews in the last 12 months

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Rated 5 out of 5 stars

I found it amazing, hassle free

I found it amazing. Hassle free and extremely easy to get the car and to return it (less than 10 minutes). We were very afraid to get a bad company that would try to exploit us on the retun bt looking for every little piece of dust in the car, but this company was honest and straightforward. I would recommend them 100%. We got the car in split airport and we're able to travel the qhole country without any issue at all. We also didn't need to pay for extra insurance and they didn't push down on us either.

2 August 2024
Unprompted review
Rated 1 out of 5 stars

Ripped off on return

I’m afraid I felt completely ripped off my this company on drop off. I’m 51 and have hired multiple cars over the last 25 years. I looked after the vehicle carefully and did not have any problems during the hire at all. On return to Dubrovnik Old Town a scratch less than half a millimeter deep was noted on the lower part of the left front plastic bumper. It was almost unnoticeable. I then felt ganged-up on by about five members of staff and felt forced to pay almost 300 Euros. I suspect this is their business model and would avoid this company.

29 July 2024
Unprompted review
Rated 1 out of 5 stars

Fee of 200 euros for tiny scratch

We rented a car from last minute car rentals for 9 days from Dubrovnik airport for vacationing in Montenegro. Everything went smoothly until we returned the car where a very small scratch on the underside of the car was charged 150 euros plus a fee of 50 euros for handling (??), the only reason they didn’t take more is because they were only legally allowed to take 150 according to the insurance we chose, and we were not informed of a 50 euro “handling” fee. We didn’t take pictures of the underside of the car annd could therefore not see if we did the scratch or not. Unfortunately, I will choose a different company next time I need to rent a car.

12 July 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company with fraudulent…

Terrible company with fraudulent tactics and dangerous cars!

Warning do not use this company. They were unprofessional from the signing of the contract and continued to be throughout. They gave us a dangerous car that had not been serviced properly with a faulty clutch. When the car broke down they left us on a dangerous road for two hours in the blazing heat in the middle of the woods, when they finally arrived to exchange the car the mechanic was rude and aggressive and didn’t explain or give us time to check that the new car was safe before driving away.

There was absolutely no apology for the danger caused as the clutch went as we were driving around a cliff edge. Then when we returned the car with no damage in perfect condition with a full tank they attempted to blame the clutch issue on us without any evidence and threatened us with the police when we refused to pay.

They did not refund the deposit and then without permission attempted to fraudulently take an additional £800 from my bank card. Fortunately we were able to block the card and contact the bank in time. Dangerous cars and fraudulent tactics to make more money. Do not use!

2 July 2024
Unprompted review
Rated 5 out of 5 stars

Rental from last minute rent a car Pula Airport

Rental from last minute rent a car at Pula airport through rental cars.com. Rental office was easy to find and pick up was quick. No hard sell of top up insurances (I did take the €15 breakdown recovery option though). Car was a late model Kia Creed, nice and clean. Shown around vehicle and all previous scratches or dents indicated and noted (photo's taken for reference), agreed fuel levels, signed for and off we went. Return was simple, go to desk car checked over as ok and contract closed. Note, you may need to wait a few days for security deposit to be released. Last minute staff were very helpful and polite. I would 100% use them again.

18 May 2024
Unprompted review
Rated 5 out of 5 stars

Helpful review to other users.

I wrote a horrible review before and i apologize - The bank made clear what had happened - and i think most see this as if you dont get your deposit back - "Last minute rent a car" will reserve the money in your bank account - and then if nothing have happened to the car when its delivered your money wont be reserved anymore - so you cant see you made a payment. (They dont actually take the money till its due).

I know its a bit unclear what i said but was the best way i could explain it - Hope this will help some of you - Had a somewhat great experience - exept they didnt take any of the cards me and my sister had, so we had to get dads X,D

3 July 2023
Unprompted review
Rated 5 out of 5 stars

Everything is fine

We rented a car for one week in Zadar. And everything was great, fast service, new good car. The deposit was returned very quickly within a few minutes after we returned the car and checked it for damage

31 August 2023
Unprompted review
Rated 1 out of 5 stars

They are running damages scam-be aware.

I rent a car for one way trip from Zagreb to Zadar and no chance to damage car on any way. When their inspected car, first think they did was to point on some scratch on bottom of the rear bumper, like they knew exactly where to look. It could not be seen from regular inspection and that tells me they are running same scam multiple times and with multiple customers.
At first i thought they were joking as scratch they pointed to was barely visible. But to my surprise they documented that car was return damaged.
These guys are professional scammers and will not recommend them to anybody.

17 August 2023
Unprompted review
Rated 5 out of 5 stars

11 days rent through a third…

11 days rent through a third party(Sunny cars)
Very quick deskservice at the airport. Nice car, clean and well kept.
We experienced a minor mechanical problem, got into contact and were sent to the nearest by station to swap the car without a problem. Rented in Zadar retuned it in Split. Perfect service.

10 August 2023
Unprompted review
Rated 4 out of 5 stars

We hired a car from Dubrovnik airport. Very decent indeed!

We hired a car, picked up from the airport and dropped back after 8 days. We have had a really bad experience with Eurpocar a few years ago so was very anxious this time round. We paid about
£210 for a compact 4 door Kia and had additional insurance with Zurich for another £45 which we did though booking.com.
In hindsight we mainly stayed in old town and the buses and ubers were just fine so we didn't really use the car much at all and it stayed in lock up.
On pick up I found the younger man at the desk with his sun glasses on a bit ubrupt but this could have been a language barrier so have only taken a start off. On return Ricardo was very pleasant and maria who checked the car out was nice but probably young and a but naive. The car had lots of extra scratches and scuffs which were not logged. We took a ton of pictures and videos and also insisted all the scrapes and scratches are logged before signing the documents. However I have to admit she remained calm and understanding so well done to her too.
On the whole a good experience just would encourage the younger sales people to be a little more reassuring and calm.
I would rent a car from them again.

14 July 2023
Unprompted review
Rated 5 out of 5 stars

8 day car rental in Croatia

We rented a car for 8 days, pickup in Split and dropoff in Zagreb Croatia. We rented through a third party. Everything went smoothly, easy pickup and drop-off, excellent well maintained car, pleasant staff who explained and reviewed everything in the contract, and excellent price. At the drop-off location the rep checked the car, completed the paperwork and organized a taxi. Everyone we dealt with spoke excellent English.

18 September 2022
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Dear Francine,

thank you for the excellent feedback about our service. We are always trying to offer the best service to our clients, so we are glad to read that we managed to meet your expectations.
We would be glad to welcome you again and to offer even better service for your travel.

Your LMRAC team!

Rated 5 out of 5 stars

Good car, great staff and service.

Great prices compared to other car rentals in the same area.
Our group was very happy with the cars, we rented a pair of Opel Grandland X's with lots of quality of life features like automatically breaking when fully clutched in a hill which was very appreciated in the hilly terrain of Split, Croatia.
The staff was flexible with our arrival and departure hours even though it skirted their opening hours a bit. Receiving and returning the car was quick. Staff was pleasant. Would rent again and recommend them.

Only thing that wasn't what I'm used to is that they don't have a full-full gas tank policy, so we received the car with half a tank and had to do some calculations on how many liters to add to the tank to be at around the same gas level when returning it. It would've been easier to just fill it up when done with it, but it's a minor inconvenience that doesn't detract from the 5 stars I'm giving them.

7 September 2022
Unprompted review
Rated 5 out of 5 stars

For a three week holiday in Croatie we used Last Minute

For a three week holiday in Croatie we had a Last Minute Rental car throught the Dutch ANWB services including all insurences. The price was one of the lowest and no extra costs. Fairly new medium compact Peugeot, which was good since on the narrow roads in the country side driving a larger one would be problematic. Personnel is very friendly. When we were stuck in the airport because our flight was cancelled we could immediately re-rent our car we just brought back, no hassle, all insured.

8 August 2022
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Hello,

Thank you for your review.
We are glad that we met your expectations.
It was a pleasure to have you as a client.

Kind regards,
LMRAC.

Rated 5 out of 5 stars

Exemplary service from start to finish

Exemplary service from start to finish. Car rental can be so fraught with difficulties but this was one of the most stress-free experiences I’ve had. Very pleasant pick up with no queue. Vehicle fine (if horrendously expensive - £1400 for a 7-seater van for two weeks - but this was much lower than others near £2000).

Return was similarly easy and staff were pleasant and helpful throughout. Cannot fault.

31 August 2021
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Dear Richard,
Thank you for being our client and for an excellent review you gave us.
We are happy to read that our clients feel taken care of every step of the rental process and that we have provided a professional service to you. Thank you for choosing our company for your travel in Croatia.
We hope to meet you again. :-)

Kind regards,
Last minute rent a car

Rated 5 out of 5 stars

Amazing top-notch service

What a great company. To start with due to travel changes i had to change my orignal booking. I sent them an email and within a few minutes a new booking was sent to, with deposit transfer and no extra charging fee. We picked our car up in split and drove it to rijeka. When we returned the car the guy at the desk asked if we would like a ride to the bus stop or our accommodation. Amazing service. will defo book again with them.

24 August 2021
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Hi Cheryl,
Thank you for such a great comment and excellent grade. We would also like to thank you for choosing us and for being our client. It was our pleasure to be at your disposal and we are looking forward to our next meeting.

Kind regards,
Last minute rent a car

Rated 5 out of 5 stars

excellent

Had an excellent expereince with last minute after other companies let us down. booked a car directly thru the chat on the website. the rates were better than other companies. took the car from zagreb airport and we were upgraded for free! returned the car to split and they even booked us a taxi for our onward journey. will not hesitate to use them again

15 August 2021
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Hi Fahim,
Thank you for being our client and for such a great review. We are more than glad to see that we met all your expectations and that you were fully satisfied with our service. Our main goal is to provide our clients with the best service and best vehicles and our colleagues put all effort so all our clients feel welcome and secure. It was a pleasure to be at your disposal and we hope to hear again from you.

Kind regards,
Last minute rent a car

Rated 5 out of 5 stars

Wonderful experience

Wonderful experience! My husband and I just rented a Peugeot SUV for 3 weeks during our stay in Croatia and everything was great from start to finish. No hidden fees, surprise charges, or other issues whatsoever. Fast, friendly service and took less than 10 minutes both for pick up and drop off. 10/10 recommend!

14 August 2021
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Hi Danielle,
Thank you for being our client and choosing Last minute rent a car. We are more then glad to see that we met all your expectations and that you were full satisfied with our service. It was pleasure to be at your disposal and we hope to hear again from you.
Kind regards,
Last minute rent a car

Rated 1 out of 5 stars

Almost 1 month later and my DEPOSIT IS…

Almost 1 month later and my DEPOSIT IS STILL NOT BACK. Don’t rent you car at this company!! We did get the car with no fuel and did bring it back with full fuell no compensation. 1 month later still not my money back from the deposit!!!!

4 August 2021
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Dear customer,
Thank you for the feedback about your experience, we appreciate it.
We must inform you that we can not influence on the period of preuthorization of the card, it is done automatically and it depends on the bank that issue the card.
If the customer uses the same card for authorization at the pick up and payment at the return the car, the deposit would be released after few working days. In case the customer pays with cash or with another card the deposit can be blocked up to 30 days.
As for the fuel, we inform the client to return the vehicle with the approximately the same fuel amount as they receive it because we do not refund the fuel difference.
We believe that nothing was done wrongly from our side.
Thank you for using our services and for expressing your opinion. We hope to meet you again so that we can provide you a better experience next time while on the road in Croatia.
Kind regards,
Last minute rent a car

Rated 5 out of 5 stars

Great service

Best girls in reservation center. Very informative, gave clear information and good price. My vehicle was in best condition.

12 February 2020
Unprompted review
Last Minute Rent a Car - Croatia logo

Reply from Last Minute Rent a Car - Croatia

Hi Antonija,
Thank you for being our client and for giving a great review for the received service. Our clients are the focus of our attention and colleagues from all departments are doing their best to always be at clients disposal. We hope that you will contact us again and that we will provide you with even better service and vehicle.
Kind regards,
LMRAC

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