Rentokil Pest Control UK Reviews 

11,544
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,087 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff for clearly explaining the pest control process and making them feel completely at ease during stressful situations. People also appreciate the prompt response times and efficient service when dealing with unexpected infestations around their residential and commercial properties. Some reviewers were not happy with the high prices charged for the treatments, noting that costs felt excessive for the short duration of the work. Additionally, a few consumers mentioned that pest problems unfortunately persisted even after multiple visits were completed by the technicians.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, helpfulness, and thoroughness... See more

Service

Customers report great satisfaction with the service, praising the professional, thorough, and helpful... See more

Customer service

People report positive experiences with customer service, noting that representatives are attentive,... See more

Price

Reviewers express strong dissatisfaction and frustration regarding the expensive pricing and high fees.... See more

Response time

Users describe positive interactions with response time, highlighting excellent and prompt service from the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I'm very happy to know I'm pest free. Due to Darren the lovely technician who carried out the necessary work to erradicate the problem. He was polite, friendly and above all extremely professional. B... See more

Company replied

Rated 5 out of 5 stars

The young Gentleman that was assigned to me(Jamie) was ALWAYS thorough and put my mind at ease (especially with having a phobia) he was punctual and explained everything in detail, traps were set a... See more

Company replied

Rated 5 out of 5 stars

Over the last few months, we've seen a rapid improvement in our site. Thomas at Rentokil, has been key to this. Lowered our pest sightings, and helped achieve a 5 star EHO score. He's been attentive t... See more

Company replied

Rated 5 out of 5 stars

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously. Tony is highly professi... See more

Company replied


Company details

  1. #10 of 24 best companies in Pest control service
  2. #5 of 10 best companies in Bird control service
  3. #56 of 124 best companies in Business-to-Business service
  4. #6 of 10 best companies in Environmental Service

About Rentokil Pest Control UK

Written by the company

With over 100 years providing expert and professional pest control services throughout the UK, Rentokil Pest Control offers fast, reliable and effective solutions to pest infestations of any kind. We lead the way in developing innovative, environmentally sensitive solutions for the detection, prevention and elimination of troublesome pests including: • Rodents • Insects • Birds. Our professional, BPCA certified local technicians are ready to respond to your needs covering a national network of customers in public sector, commercial and residential areas.

Contact Us

Experience Intelligent Pest Management, Supported by World Class Customer Service

Rapid, Local and Expert Response
We have the highest qualified and independently accredited teams in the UK with over 1,000 expert frontline specialists. Our qualified technicians are trained to RSPH Level 2 as a minimum with over 400 qualified to BPCA/RSPH Level 3 and above.
Innovative Solutions
As the UK's leading connected pest control company our unique PestConnect system provides a real-time, early warning system to effectively control rodents without harming the environment, saving up to 60% in rodenticide use and protecting your reputation.
Legal Compliance
All of our RSPH/BPCA trained and accredited technicians are kept up-to-date on the UK's ever changing legislation, so they can recommend products and services, helping you stay compliant.
Health & Safety
A Royal Society Prevention of Accidents (ROSPA) Gold Winner seven years in a row, ensuring the health and wellbeing of our colleagues and customers is at the forefront of everything we do..
Technology
Through our range of market leading SMART connected technologies we provide round the clock monitoring and control of pest activity, giving our customers peace of mind that their homes and businesses are protected 24/7.
Sustainability
We are a company committed to delivering a range of sustainable solutions, in order to reduce pesticide use and lower emissions, as well as being focused on reducing the waste we produce and recycling more, to help mitigate our environmental impact.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.7

All reviews

(11,544)

1,008 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Knowledgeable

Knowledgeable, helpful, thorough, efficient and friendly.
problem solved

31 July 2026
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Irene and Bill,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 1 out of 5 stars

Salesperson - Just wants a sale

Sales person - Just want a sale - beware
Wont name names yet -I have left 2 voice mails to him and emailed twice, but what happens lovely Peter comes( chap that does the treatment), not the person who sold this to me and costing over 2k.
I am in sales and know, he wanted a sale. I have come to the end of the Carpet Moth treatment , and still got moths said 3 treatments and they will be gone. Then why are they still around and flying?
Its a sham as the lovely guy who come to do the treatment PETER is great, he works of the salespersons quote. It's not his fault - i wait to see if salesperson calls me back, use a independent company not these

30 July 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Sally,
Thank you for sharing your concern with us and our apologies for the shortfall in our service. Can I please ask you to share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team are able to contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Paul done a great job in responding to…

Paul done a great job in responding to a issue we had and resolved it the following morning, great service!!

30 July 2026
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Reply from Rentokil Pest Control UK

Hello Neil,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Paul.

Rentokil Pest Control

Rated 5 out of 5 stars

Sean Hawkins

Sean gave us a fantastic, knowledgeable and friendly service, both beforehand and during the appointment, when he gave clear expectations and instructions around management of the wasps nest in the back garden and fall back plans in case a further visit was necessary.
Would thoroughly recommend.

24 July 2026
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Reply from Rentokil Pest Control UK

Hello Suren,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Sean.

Rentokil Pest Control

Rated 5 out of 5 stars

The admin staff were very understanding…

The admin staff were very understanding and helpful. The cleaner, Robert Campbell was absolutely fantastic and got every inch of the place sanitised. When I saw the flat last month I didn’t think I’d want to live there ever again but now it’s spotless. Very impressed with the work carried out.

28 July 2026
Unprompted review
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Reply from Rentokil Pest Control UK

Hello Neil,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Robert.

Rentokil Pest Control

Rated 5 out of 5 stars

Outstanding customer service

Both representatives were very helpful, professional and knowledgeable. They showed a commitment to working towards a solution and were thorough in their approach. They communicated well and were keen to explain their approach and plans. They were both friendly and approachable.

28 July 2026
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Reply from Rentokil Pest Control UK

Hello Jane,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Highly recommended

Very knowledgeable recommendations and excellent treatment and customer service by Anthony and Gary.

23 July 2026
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Reply from Rentokil Pest Control UK

Hello Mike,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Anthony.

Rentokil Pest Control

Rated 5 out of 5 stars

Highly recommend

Ellie is responsive and attentive to the needs of our business. Always comes with a smile on her face and happy to help us. Highly recommend.

23 July 2026
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Reply from Rentokil Pest Control UK

Hello,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our colleague Ellie.

Rentokil Pest Control

Rated 5 out of 5 stars

Outstanding

I am writing to share some feedback regarding your technician, Mr. Anthony Hodge. Since we began working with Tony, the service level at my center has improved tremendously.

Tony is highly professional and takes great pride in his work. This is consistently demonstrated by the special attention he pays to our concerns and the efficient manner in which he resolves them.

28 July 2026
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Reply from Rentokil Pest Control UK

Hello Terry-Al,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Tony.

Rentokil Pest Control

Rated 5 out of 5 stars

Excellent communication

Always stay in touch with regular visits. A very friendly, polite technician Jas.

28 July 2026
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Reply from Rentokil Pest Control UK

Hello Michele,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Jas.

Rentokil Pest Control

Rated 5 out of 5 stars

Easy to make an appointment

Easy to make an appointment. Staff were helpful friendly and efficient.

23 July 2026
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Reply from Rentokil Pest Control UK

Hello,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Shaun hawkins is very helpful and…

Shaun hawkins is very helpful and responds quickly to any issues we have9 .

22 July 2026
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Reply from Rentokil Pest Control UK

Hello Sarah,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague Shaun.

Rentokil Pest Control

Rated 5 out of 5 stars

services

good service. efficient operatives

22 July 2026
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Reply from Rentokil Pest Control UK

Hello Colin,
Many thanks for sharing your five star review of the expert and professional pest control service provided by our team.

Rentokil Pest Control

Rated 5 out of 5 stars

Great efficient service Kevin was very…

Great efficient service Kevin was very knowledgeable and sorted the ant problem

27 July 2026
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Reply from Rentokil Pest Control UK

Hello RM,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Kevin.

Rentokil Pest Control

Rated 1 out of 5 stars

The fly killer indoor spray is an…

The fly killer indoor spray is an insult to Rentokils reputation. Why has it been watered down so much, that it's just about useless. Tim Ashby.

25 July 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Tim,
Thank you for bringing your concern to our attention. Could I please ask you to share further information and your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so our customer team can investigate and contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Brilliant service

Brilliant service . Moths exterminated.

7 July 2026
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Reply from Rentokil Pest Control UK

Hello Maggie,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our team to deal with your moth issue.

Rentokil Pest Control

Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish. We called out for an urgent pest control issue, and the technician arrived promptly and dealt with both a wasp nest and a hornets' nest in our garden quickly and efficiently.
He was very friendly, professional, and took the time to explain exactly what he was doing and why, which was really reassuring. He worked thoroughly and made sure everything was dealt with before he left.
I wouldn't hesitate to recommend this service to anyone needing pest control. Thank you James Broughton, for such a fast, efficient, and professional job!

24 July 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello J,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our colleague James.

Rentokil Pest Control

Rated 1 out of 5 stars

I recently contacted them for bed bugs…

I recently contacted them for bed bugs problem and I ask them prices they didn't say anything about price I explained everything how many rooms I have I told them give me rough estimate they said we will let you know later they charge for the visit which was 120 they did nothing for the visit just checking if they find any bug we had them that's why we are calling you after that when they told us price I was shocked 5000 pounds extremely disappointed please guys be careful

19 July 2026
Unprompted review
Rentokil Pest Control UK logo

Reply from Rentokil Pest Control UK

Hello Khanzadi,
Thank you for sharing your concern with us and our apologies for the shortfall in our service. Can I please ask you to share your preferred contact details via Trustpilot or email marketing.uk@rentokil.com so that our customer team are able to contact you directly.

Rentokil Pest Control

Rated 5 out of 5 stars

Professional services and strong customer service.

We've been clients for many years, but Rentokil never disappoints. We recently went through a massive refurbishment, and our area technician, Moses found for us the best outcome to keep our office healthy and safe. Adapting to the changes that our company has been through decades, they always find the best solutions. Customer service is great, quick and effective. Highly recommended!

23 July 2026
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Reply from Rentokil Pest Control UK

Hello Francesca,
Thank you very much for sharing your five star review of the expert and professional pest control service you received from our colleague Moses.

Rentokil Pest Control

Rated 5 out of 5 stars

Delayed start but when finally arrived…

Delayed start but when finally arrived the man was very good and explained exactly how the product worked.

23 July 2026
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Reply from Rentokil Pest Control UK

Hello Anna,
Thank you for taking the time to share your five star review of the expert and professional pest control service you received from our team.

Rentokil Pest Control

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