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See what reviewers are saying

Rated 1 out of 5 stars

Absolutely shoddy customer service. I placed an order on 1st December and it hasn’t been shipped yet, despite still being in stock. I have emailed multiple times and sent messages on WhatsApp and I’ve... See more

Rated 5 out of 5 stars

Excellent clothing. Amazing story behind these two brothers too. My favourite part about reading their story was finding out how involved their nan was. Truly inspiring lads, keep up the good work. Cu... See more

Company replied

Rated 1 out of 5 stars

Placed an order on 27/11 and it’s gone radio silent ever since! I’ve paid for my order and not received it. No delivery notification. Unable to track my order. Have whatsapped and emailed and haven’t... See more

Rated 1 out of 5 stars

Awful avoid like the plague absolutely disgusting service, paid for express delivery took over a week. When it did come the sizing is so off it's laughable. Model is wearing a small and is 76kg I'm 81... See more

Company details

  1. Printed clothing store
  2. Clothing Shop

Written by the company

Choose from various celebrity designs and support an important charitable cause! Represent has launched campaigns with dozens of celebrities including Arnold Schwarzenneger, Kobe Bryant, Jared Padalecki, Ronda Rousey, Leonardo DiCaprio, Maisie Williams and many others. Proceeds raised have helped charities including Planned Parenthood, Save the Children, Autism Speaks and also those that focus on awareness of ocean conservation, national diasters and tragedies, and fighting against depression, self harm and suicide. You can also use Represent as a crowd-selling platform that enables anyone (including you!) to create and sell custom merchandise with no upfront costs.


Contact info

2.0

Poor

TrustScore 2 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have no complaints about Represent

I have no complaints about Represent. They are punctual with their order delivery and overall the shirts I have purchased are great and soft!

15 February 2023
Unprompted review
Represent logo

Reply from Represent

Thank you Pedro for your amazing review! Have a great day! :)

Rated 5 out of 5 stars

Good quality products on time

Ordered merch from Tommyinnit and it arrived on time and in good condition, and it's a nice shirt that looks like it was advertised as. Nothing more I could really want from a clothing company lol so 5/5 for me

24 January 2023
Unprompted review
Represent logo

Reply from Represent

We are happy to hear that 💜 Thank you for your nice review and we hope you will have a lovely day! :)

Rated 1 out of 5 stars

Material quality + Shipping cost to EU

Shipping cost to EU + customs fee is almost the price of a 30$ t-shirt.
Quality of the t-shirt material + type of collar (Garment-Dyed T-shirt) prior customization is below average. Very disappointed - so much I actually made this review post.
Will not shop with represent influencer campaigns again.

7 January 2023
Unprompted review
Represent logo

Reply from Represent

I'm very sorry that you were charged a customs tax! Sadly we can't do much about it as it's your local government who simply charges you tax for any goods purchased from overseas. Please be assured that we'll be happy to cover at least the handling fee, just send us a receipt at orders@represent.com and we'll get right on it! Thank and hope to hear from you soon so that we can fix this inconvenience for you!

Rated 5 out of 5 stars

Pretty cool merch site tbh

For the most part, this merch site has yet to fail me :] the shipping sometimes gets additional taxes here but nothing they can do about it
The quality is fine, and the hoodies especially are very warm and soft, tho the print on it was hit or miss, sometimes they are very good and sometimes they are more grainy
However the customer support is awesome and communication about any issue with them is always smooth and i appreciate it, unlike other merch sites i had used before

16 December 2022
Unprompted review
Represent logo

Reply from Represent

Hi! Actually, we can! In case you were charged some additional customs fee at the post office, please get back to us with the receipt and we will be happy to assist you further :) And thank you for your review!

Rated 5 out of 5 stars

Ordered a sweater as merch from a…

Ordered a sweater as merch from a streamer I watch. Was delivered on time and is good quality

10 February 2023
Unprompted review
Represent logo

Reply from Represent

Hi Michael, thanks very much for this review! If you need any assistance with your orders in the future, feel free to reach out anytime :) Have a great day! 🌸

Rated 5 out of 5 stars

great product, excellent service

The product was great quality with timely production. Additionally, when I thought there was an issue with my order, the customer service team was very professional and responsive - even after I realized the product in question was ordered through them. So, great purchase experience and great customer service experience.

10 February 2023
Unprompted review
Represent logo

Reply from Represent

Oh, thanks for your nice words! And also for supporting the causes behind our campaigns :)

Rated 5 out of 5 stars

Return items

I ordered a phone case and it was to small for my son's phone they were very nice and polite and refunded the cost as soon as they received the phone case from me. The entire process was very easy to understand and very fast. Thank you!! You are all awesome!!

5 January 2023
Unprompted review
Represent logo

Reply from Represent

Hey Katie, thanks for taking the time to review us here, we appreciate it a lot! Also, it's very nice to hear that you were happy with our service :)

Rated 5 out of 5 stars

Purchased for my 12 yr old son as a…

Purchased for my 12 yr old son as a Christmas gift. Well, he was one happy kid. Shirts are very good quality, true to size and didn't shrink in the wash. Which also make this mom happy to 😄

16 December 2022
Unprompted review
Represent logo

Reply from Represent

We love to hear that Christy! 💜 Thank you very much for being here for us!

Rated 5 out of 5 stars

Good company

I bought from this company because they had coreyxkensin merch. Corey trusted them with his Merch and I see why, I got my stuff way before they said I would.

24 December 2022
Unprompted review
Represent logo

Reply from Represent

Thank you for the review! Have a great day! 🌸

Rated 5 out of 5 stars

Will purchase from Represent again

I had no issues with my purchases. I ordered a few items on Thanksgiving day as a birthday/Christmas gift for my oldest son, before I made my purchase I noticed it said I would receive both items after Christmas. I honestly wasn't surprised since the items I bought were hot ticket (popular) items. I appreciated the honesty from the website before actually committing to the purchase. I bought them anyway with the expectation of not getting them till after Christmas BUT to my surprise they both shipped and showed up the week before. My son is very happy with his gifts, the process was easy and painless. I honestly have no complaints and will purchase again

24 November 2022
Unprompted review
Represent logo

Reply from Represent

Thanks so much for your detailed review! We're very happy to hear such a nice feedback 💜

Rated 5 out of 5 stars

Represent has improved so much

Represent has improved so much! 2 years in a row my son didn’t receive his Cory Kenshin merch by Christmas. This Christmas his merch arrived early and son was thrilled! Thanks for the improvements on the quality of the items and the shipping/delivery! It matters to your customers!

25 December 2022
Unprompted review
Represent logo

Reply from Represent

Hi, thanks for taking the time to review us here on! Happy to hear that you were satisfied with the quality of our items and that everything arrived on time :)

Rated 5 out of 5 stars

My 17 year old grandson requested some…

My 17 year old grandson requested some of your clothes for Christmas.
He loved all the shirts and pants and they fit perfectly.

6 December 2022
Unprompted review
Represent logo

Reply from Represent

Hey Donna, thanks for taking the time to review us here, we appreciate it a lot! :)

Rated 5 out of 5 stars

Represent is awesome

I’ve ordered a lot of items from the Friends special sale and from Rainn Wilson’s sales. All items have been received on time or early and all item were absolutely as promised! I love being able to buy specialty items from my favorite celebrities and help them raise money for their respective charities. I will be a customer for life!

25 November 2022
Unprompted review
Represent logo

Reply from Represent

You are awesome too, Andrea 💜 Thank you for your review. We couldn't be happier to hear that we met your expectations! Have a great weekend!

Rated 5 out of 5 stars

I was SUPER happy that Represent was…

I was SUPER happy that Represent was able to fill my order in time for the holidays this year. They did a great job setting expectations on when it would ship, and it ended up arriving before anticipated. I'm very grateful!

8 December 2022
Unprompted review
Represent logo

Reply from Represent

Hi Kara! We are happy to hear that! Hope to hear from you in the future 💜 Have a lovely day!

Rated 5 out of 5 stars

Delivery is little bit slow

Delivery is little bit slow, but it was worth. Hoodie is perfect and high quality. Well done Represent.

13 November 2022
Unprompted review
Represent logo

Reply from Represent

We are happy to hear that, Lenka! We hope your future deliveries from us will be a lot quicker than this time! Thank you for reviewing us here! :)

Rated 5 out of 5 stars

I received everything I ordered and the…

I received everything I ordered and the quality of the items is great. One minor gripe was the shipping time but, it's all good. I ordered early and received the order before Christmas.

6 December 2022
Unprompted review
Represent logo

Reply from Represent

Hi Jeff, thanks for taking the time to review us here on! Happy to hear that you were satisfied with the quality of your order :) Have a lovely day!

Rated 5 out of 5 stars

I am very satisfied with the purchase

I am very satisfied with the purchase. Delivery was a little bit slow but it was on christmas time so it was expected.

5 February 2023
Unprompted review
Represent logo

Reply from Represent

Hi Vanya! Thanks very much for your review and constructive feedback! Have a great week ahead! 💜

Rated 1 out of 5 stars

What is happening?

I placed my order on Dec 4th. I was told my order would ship on Dec 12th. I didn't receive my order till January 31st and only after several email correspondence. When I asked for compensation for the failure to deliver, I received a $7 store credit coupon. Which frankly, I won't be using. Because there's nothing available for $7 and I highly doubt it would be delivered if I did order. Also this review would be very different if Represent was communicative. If they had said my package was delayed or why? But I wouldn't have heard anything and I'd be out $70 had I not reached out to them first. Very poor customer service. They asked me if I want a refund or if I wanted to wait for my order?? Um. I bought it. I want it?

4 December 2022
Unprompted review
Represent logo

Reply from Represent

Hi Katie! We are sorry to hear that! Would you mind reaching out to orders@represent.com and asking for Sandra? This way, we can look into the issue together. Thank you! :)

Rated 1 out of 5 stars

Order never received.

Seems that order is stalled somewhere.
Order was placed beginning of November, received an order confirmation that order would be shipped beginning of December. Now in the first days of February still no parcel has been received, no mails have been received, on the tracking last info is about it being in Prague, Czech Republic (im from Poland so what?) on 7th of December, but money has been taken. After mail to support the response was that orders may take 8 weeks to be delivered.

1 February 2023
Unprompted review
Represent logo

Reply from Represent

Hi Olaf! We are sorry to hear that! Would you mind reaching out to orders@represent.com and asking for Sandra? This way, we can look into the issue together. Thank you! :)

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