Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
Company replied
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle sw... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
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Company details
- Lighting Shop
- Decoration and Interior Design Store
- Interior designer
- Lighting manufacturer
- Lighting wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Residence Supply
Hi Barbara,
Thank you so much for your kind words! We’re thrilled to hear you’re loving the knobs.
It’s amazing how the right hardware can completely transform a space, and we’re so glad they were the perfect choice for your project.
Thank you again for choosing Residence Supply. We truly appreciate your support!
Sincerely,
Residence Supply
The chandelier we received is one of…
The chandelier we received is one of the most beautiful things in our home! Service was fabulous, quality is incredible, and the beauty unbelievable!
21 May 2026
Unprompted review
Reply from Residence Supply
Hi Mark,
Thank you so much for such an incredible review! We're absolutely delighted to hear that your chandelier has become one of the most beautiful features in your home.
It means so much to know that you were happy with both the quality of the piece and the service you received. Creating products that make a lasting impression while providing a great customer experience is exactly what we strive for.
Thank you again for choosing Residence Supply. We truly appreciate your support and hope you enjoy your chandelier for many years to come.
Sincerely,
Residence Supply
Overall a good experience
Overall a good experience. Several of our items were backordered and took a while to get to us, but the staff were fairly communicative throughout. We also had one switch arrive broken. The replacement process was a little bumpy, but we got it figured out.
23 June 2026
Unprompted review
Reply from Residence Supply
Hi James,
Thank you for taking the time to share your experience. We’re glad to hear that, overall, you had a positive experience with us.
We understand that the backordered items and the broken switch were not ideal, and we appreciate your patience throughout the process. While we’re happy our team was able to keep you informed along the way and ultimately resolve the replacement, we recognize there is always room for improvement.
Thank you for your understanding and for working through those challenges with us. We truly appreciate your support and the opportunity to be part of your project.
Sincerely,
Residence Supply
Top Tier
No only did support answer my question fast about a product I was interested in, but then when it came I was extremely happy with it.
2 June 2026
Unprompted review
Reply from Residence Supply
Hi David,
Thank you so much for your kind feedback! We’re delighted to hear that our team was able to answer your questions quickly and help you feel confident in your purchase.
Even better, we’re thrilled to know that when the product arrived, it exceeded your expectations. There’s nothing better than seeing a product in person and loving it just as much as you hoped you would.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Customer service and material quality…
Customer service and material quality is suberb. We had one 'quality-issue' which RS responded to with a satisfactory solution.
2 June 2026
Unprompted review
Reply from Residence Supply
Hi River,
Thank you so much for your thoughtful review. We’re thrilled to hear that both our customer service and material quality met your expectations.
While we never like hearing that a quality issue occurred, we’re glad our team was able to address it and provide a satisfactory resolution. Standing behind our products and supporting our customers is something we take great pride in.
We truly appreciate your support and are grateful you chose Residence Supply.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Marcia,
Thank you so much for your kind words! We’re delighted to hear that you enjoyed working with us.
Providing a great experience for our customers is always our goal, so feedback like this truly means a lot to our team.
Thank you again for choosing Residence Supply. We appreciate your support and look forward to working with you again in the future.
Sincerely,
Residence Supply
Good customer service but shipping is…
Good customer service but shipping is terrible.
1 June 2026
Unprompted review
Reply from Residence Supply
Hi Katharine,
Thank you for taking the time to share your feedback. We’re glad to hear that you had a positive experience with our customer service team and that they were able to assist you.
We’re sorry to hear that the shipping experience did not meet your expectations. We understand how frustrating delays can be and sincerely apologize for the inconvenience. While we do our best to ensure orders are processed promptly, there are times when delays occur during transit that are outside of our control.
We truly appreciate your patience and your honest feedback, as it helps us continue improving the overall customer experience.
Sincerely,
Residence Supply
Absolutely fans of this company and…
Absolutely fans of this company and their products. We’ve purchased their switches many times and are pleased with them. Their customer service is amazing too. They’re always there to assist.
19 June 2026
Unprompted review
Reply from Residence Supply
Hi Alessandra,
Wow — thank you so much for your kind words and continued support! Hearing that you’re such fans of both our products and our team truly means the world to us.
We’re honored that you’ve chosen our switches for multiple projects and that they’ve continued to meet your expectations. And knowing that our customer service has been there whenever you needed assistance is exactly the kind of experience we strive to provide.
Thank you again for your trust, loyalty, and support. We’re grateful to have customers like you and look forward to serving you for many years to come.
Sincerely,
Residence Supply
Exceptional Service (5++) Rating
Exceptional Service (5++) Rating: After several burst pipes on multiple floors and subsequent renovations, I purchased single brass and multi-gang custom toggles switches from Residence Supply. Although these switches add polished cohesion throughout my home and always receive immediate callouts from vendors, repair crews and guests alike, it was the customer service I received when a toggle switch snapped that I have appreciated the most.
My issue with the switch was immediately addressed by a human customer service representative (thank you David!) without having to engage through a chain of AI bots or time-consuming phone tree. WITHIN 1 HOUR my case was escalated through appropriate channels, the shipping process commenced AND I was kept informed every step of the way through email messaging.
As I have come across many issues, both in shipping and performance concerns, in the last year and a half of renovations, I have a very wide and multi-variate field of comparison.
Beyond impressed with David, the focused customer service and speedy turnaround. Amazing Job from RS Team and I would highly recommend purchase from this company--not only for the beautiful upgrade to your home from their products--but also the knowledge that when things skew a little sideways you are seamlessly, without hassle, efficiently supported by their team and work ethic in making it right.
19 June 2026
Unprompted review
Reply from Residence Supply
Hi Tonja,
Wow — thank you for taking the time to share such an incredibly thoughtful review. We’re truly honored by your kind words and grateful that you chose Residence Supply during such a significant renovation journey.
It’s wonderful to hear that our brass switches and custom multi-gang toggles have brought a sense of cohesion to your home and continue to receive compliments from guests, contractors, and vendors alike. Knowing our products have become a standout detail in your space means a great deal to us.
We’re especially touched by your recognition of David and the support you received when the toggle switch issue occurred. Providing prompt, human-centered service is something we care deeply about, and we’re thrilled to hear that your concern was addressed quickly, efficiently, and with clear communication throughout the process. We’ll be sure to share your feedback with David and the rest of the team.
Your comments about the importance of support when things don’t go as planned resonate strongly with us. While we always strive for perfection, what matters most is how we respond when challenges arise, and we’re grateful for the opportunity to make things right for you.
Thank you again for your trust, recommendation, and support. Reviews like yours inspire our entire team and remind us why we do what we do.
Sincerely,
Residence Supply
Package arrived in good condition
Package arrived in good condition. This was my second order and i continue to be very happy with the product. The first order i had i had to utilize customer service and that was also a great experience.
8 May 2026
Unprompted review
Reply from Residence Supply
Hi Kendall,
Thank you so much for your continued support! It means a lot to us that this was your second order and that you continue to be happy with our products.
We’re glad to hear your package arrived in good condition and that your previous experience with our customer service team was a positive one as well. Creating great products is important, but providing dependable support when our customers need it is just as important to us.
Thank you again for choosing Residence Supply. We truly appreciate your trust and look forward to serving you again in the future.
Sincerely,
Residence Supply
Quick delivery and easy installation
Quick delivery and easy installation
11 June 2026
Unprompted review
Reply from Residence Supply
Hi Ty,
Thank you so much for your review! We’re delighted to hear that your order arrived quickly and that the installation process was easy and straightforward.
We know how important a smooth experience is from delivery to installation, so it’s wonderful to hear everything went well.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Purchased a chandelier in December…
Purchased a chandelier in December 2025. Confirmed all options selected are correct prior to ordering. Received item 2 months later - wrong options sent. It is currently 6/17. Over 60 emails back and forth and they have sent wrong parts, manager refused to speak with me, and still waiting on the needed parts since they refused a return and refund. Please know they aren’t on your side and will make you wish you never heard of them before. Trust me, it’s not worth the brain damage.
17 December 2025
Unprompted review
Reply from Residence Supply
Hi Matthew,
We sincerely apologize for the frustration and inconvenience this experience has caused. We understand how disappointing it must be to receive incorrect components after carefully confirming the options before placing your order.
We recognize that the extended timeline and the number of communications required to address this matter have been frustrating. Please know that your concern remains under active review, and our team is continuing to work with the appropriate departments to reach a resolution.
We regret that your experience has not reflected the level of service we strive to provide and appreciate your patience as we continue to work through this matter.
Sincerely,
Residence Supply
More of the same...in a good way!
I have now completed several orders with Residence Supply. Quality is top notch. Deliver has always exceeded my timing expectations. Great company with Great products.
9 June 2026
Unprompted review
Reply from Residence Supply
Hi Rick,
Thank you so much for your continued support! It means a lot to us that you’ve placed several orders with Residence Supply and have had consistently positive experiences.
We’re thrilled to hear that the quality has met your expectations and that delivery has been even faster than anticipated. Providing exceptional products and a seamless experience is what we strive for, so feedback like yours is incredibly rewarding.
Thank you again for your trust in us. We look forward to being part of many more projects in the future.
Sincerely,
Residence Supply
Dishonest and unprofessional--and site is still wrong.
The 15-20 day shipped ended with no communication from RS. I asked for ETA and got nothing. The product team is dishonest and unprofessional:
I ordered 1 x 100W and 1 x 200W power supply units for two different rooms. RS tells me the 200W power supply is really 150W but they'll send two, so it's okay.
I tell them they are for different rooms, so NOT okay, but I'll pick different lights to lower the total wattage. Five days later they tell me that 5W lights are not "supported", but (original) 10W lights are (?!). THEY HAVE NEVER SEEN THE DESIGN. It's just track lighting, not rocket science.
I suspect that RS is having supply problems, but instead of being honest about it, they chose to stall with B.S. excuses and idiotic suggestions.
11 June 2026
Unprompted review
Reply from Residence Supply
Hi Bryan,
We sincerely apologize for the inconvenience, confusion, and frustration this experience has caused. We understand how disappointing it is to receive conflicting information, especially when you're trying to plan a project and make informed decisions about your lighting setup.
Our intention has never been to create unnecessary delays or confusion, and we regret that the information provided regarding the power supplies and lighting configuration did not meet your expectations. We understand why this would be frustrating, particularly when the components are intended for different rooms and applications.
We are willing to make this right for you. If you are still interested in proceeding with the order, we would be happy to have one of our Sales Representatives reach out directly to discuss your project requirements and help determine the best setup for your space. Our goal is to ensure you receive a solution that works properly for your intended design and lighting needs.
We truly appreciate the opportunity to address your concerns and hope we can help bring this matter to a positive resolution.
Sincerely,
Residence Supply
Waiting for 1 month and 8 days for a lamp
I ordered a Zuru floor lamp on May 8, today is June 16 and I still did not receive it. They are not giving any updates even though they said it shipped 2 weeks ago. No tracking number, nothing. They not reliable and their unprofessionalism is beyond comprehension. Don’t let their fancy website fool you. They manufacture and ship the products from China.
15 June 2026
Unprompted review
Reply from Residence Supply
Hi there,
We sincerely apologize for the frustration and disappointment this has caused. We completely understand how concerning it is to be waiting for an order without receiving the updates you were expecting.
We genuinely want to make this right for you. Could you please provide your order number so we can investigate the shipment and check whether there are any updates available from the courier? If the package is determined to be lost in transit, we will work on sending a replacement for you.
We understand how important it is to receive clear information about your order, and we would appreciate the opportunity to look into this further and find the best resolution possible. Please let us know your order number so we can assist you right away.
Sincerely,
Residence Supply
I had good luck with Residence Supply
I had a good experience with Residence Supply. I had a lot of questions which they answered for me. They have great products on their website!
14 June 2026
Unprompted review
Reply from Residence Supply
Hi Christy,
Thank you so much for your kind feedback! We’re glad to hear you had a good experience with Residence Supply and that our team was able to answer all of your questions along the way.
Choosing the right products is important, and we’re always happy to provide the information needed to help our customers feel confident in their decisions.
We’re also thrilled that you enjoyed the products we offer. Thank you again for your support and for choosing Residence Supply.
Sincerely,
Residence Supply
Excellent customer service and good…
Excellent customer service and good quality products. The team was very helpful and responsive. Prices are on the higher side, but overall the experience was smooth and professional.
14 June 2026
Unprompted review
Reply from Residence Supply
Hi Regina,
Thank you so much for your thoughtful feedback. We’re delighted to hear that you had a smooth and professional experience with our team and that you’re happy with the quality of the products.
We’re especially glad our team was able to provide helpful and responsive support throughout the process. Delivering great service is something we care deeply about, so it means a lot to know it made a positive impact on your experience.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Beautiful pieces and great customer service
Beautiful pieces and great customer service. Jennifer ensured I had everything I needed and took care of a refund issue after I had entered the incorrect discount code. I will definitely purchase from again
14 June 2026
Unprompted review
Reply from Residence Supply
Hi Claire,
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying your pieces and that you had a great experience with our customer service.
We’re especially glad Jennifer was able to help with the discount code issue and ensure everything was taken care of for you. We’ll be sure to share your feedback with her — it will mean a lot.
Knowing that you’d purchase from us again is the highest compliment we could receive. Thank you for your support, and we look forward to assisting you with your next project.
Sincerely,
Residence Supply
Residence Supply CS and Products
Faith with Customer Service made our experience at Residence Supply so great! I work for a design firm and had a few custom orders for switches and outlets. Through those multiple orders, she worked with us and kept up tracking, informing us on our order. The switches themselves are amazing quality and I would recommend and will keep using these switches and outlets for future projects!
11 June 2026
Unprompted review
Reply from Residence Supply
Hi Hailey,
Thank you so much for taking the time to share this wonderful feedback. We’re delighted to hear that Faith made your experience with Residence Supply such a positive one.
Custom orders often require extra attention and coordination, so we’re glad Faith was able to keep you informed every step of the way and help ensure everything stayed on track. We’ll be sure to pass along your kind words to her.
It’s also fantastic to hear that you’re happy with the quality of the switches and outlets. Knowing that you would recommend them and continue using them for future design projects means the world to us.
Thank you again for your trust and support. We look forward to working with you on many more projects to come.
Sincerely,
Residence Supply
Beautiful Design, Good Customer Service
The light switches look beautiful!
Unfortunately the first one I received was a bit faulty, but customer service had a new module sent at no cost. I only wish the dimmers had a low and high end trim option.
1 May 2026
Unprompted review
Reply from Residence Supply
Hi Micah,
Thank you so much for your thoughtful feedback. We’re really glad to hear you find the light switches beautiful — that means a lot to us.
We’re sorry the first one arrived faulty, but we’re happy we could get a replacement module out to you quickly and at no cost. Making things right is always important to us.
We also appreciate your note about the dimmers and the low/high-end trim option. Feedback like this is incredibly valuable, and we’ll be sure to pass it along to our product team as we continue refining and improving our designs.
Thank you again for choosing Residence Supply and for sharing your experience.
Sincerely,
Residence Supply
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