Initially, I had difficulty placing an order and Ruffa from customer service was most helpful. My order arrived about a week later and one part was wrong. Ruffa again expedited my receiving the correc... See more
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Review summary
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The product and customer service are excellent. The only reason I took a star off is you have to wait quite a while to receive your product. From order to delivery can take well over a month. However,... See more
Company replied
Very helpful customer service. At first received newer models of switches and requested the previous model to match my others. They were very helpful with facilitating the exchange. When one toggle sw... See more
Company replied
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see i... See more
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Company details
- Lighting Shop
- Decoration and Interior Design Store
- Interior designer
- Lighting manufacturer
- Lighting wholesaler
Written by the company
Residence Supply specializes in masterfully crafted lighting fixtures that fuse artistry with functionality. Born from a local lighting aterlier in Miami, our designs enhance spaces, ensuring every room not only shines brighter but feels warmer. Experience the blend of passion, precision, and unparalleled aesthetics with each of our creations. Our hand-crafted fixtures are more than just products; they are an experience. From the moment you engage with us, you'll sense the difference. Personalized customer interactions, meticulous attention to detail, and a genuine care for your vision form the cornerstone of our ethos. Whether you're looking for a centerpiece or a subtle accent to a room, we strive to bring your imagination to life, infusing each space with warmth, elegance, and a touch of Miami's sun-kissed charm.
Contact info
Miami, United States
- +1 (786) 269-2675
- help@residencesupply.com
- www.residencesupply.com
4.1
Great
620 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 24 hours
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Difficult start, but flawless resolution in the end
I had a terrible experience with Residence Supply. I placed an order, and they held my funds for nearly three weeks before cancelling it without my consent, claiming a "stock issue."
After negotiating a resolution, they attempted to charge me extra shipping fees, giving shifting explanations about warehouse locations. To make matters worse, they only disclosed at the very last minute that the lamp they wanted to send had a US plug, making it incompatible for European use out of the box.
When I calmly asked for clarification regarding these contradictions, their customer service simply chose to cancel the invoice entirely and refused to fulfill the order.
Shifting stories, poor inventory management, and a complete lack of professionalism. International buyers, beware.
Update following delivery:
After a difficult start, I want to acknowledge the excellent responsiveness of the customer service team (especially Johanna). They stepped in very professionally to turn things around. The company fully honored its commitments: the lamp was delivered quickly via UPS in perfect condition, with the EU adapter included, and all extra fees were taken care of. While it's a shame there was initial friction, the final resolution was flawless. Thank you for making things right.
5 June 2026
Unprompted review
Reply from Residence Supply
Hi Morgan,
Thank you for taking the time to update your review and share your experience.
First and foremost, we want to sincerely thank you for your patience throughout the process. We completely understand how frustrating the initial challenges were, and we truly appreciate the opportunity you gave us to address your concerns and make things right.
While we regret the confusion and complications that occurred at the beginning, we’re grateful that our team was able to work with you toward a satisfactory resolution. It’s wonderful to hear that the lamp arrived quickly, in perfect condition, and with everything needed for use in Europe. Most importantly, we’re pleased that we were able to honor our commitments and deliver the experience you deserved.
Your willingness to acknowledge the final outcome means a great deal to us. We believe that challenges can happen from time to time, but what matters most is how they are resolved, and we’re glad we were able to restore your confidence in us.
Thank you again for your understanding, patience, and for giving us the opportunity to turn things around. We hope you enjoy your new lamp for many years to come.
Sincerely,
Residence Supply
I can’t say enough great things about…
I can’t say enough great things about the customer service and the products. Every question is answered so quickly and so helpful. Truly above & beyond service, which is very impressive to still see in this industry. The products are the highest quality. Our electricians have used similar products from other brands and said they’d only recommend Residence Supply moving forward.
5 June 2026
Unprompted review
Reply from Residence Supply
Hi Jackie,
Wow — this truly means so much to us. Thank you for taking the time to share such thoughtful feedback!
We’re incredibly glad to hear that every question was answered quickly and helpfully. Providing above-and-beyond service is something we genuinely strive for, so it’s especially meaningful to know it stood out to you.
Hearing that your electricians would only recommend Residence Supply moving forward is the highest compliment we could receive. That kind of professional confidence in our products speaks volumes, and we don’t take that lightly.
Thank you again for your trust and support. We’re honored to be part of your projects.
Sincerely,
Residence Supply
Found a way to make a poor situation into a good one.
While the first option to correct the concern we had was not what I was expecting/hoped for, the customer service rep worked with us to find a solution that worked for all parties. Overall the return process went smooth and we are happy with the overall experience.
3 June 2026
Unprompted review
Reply from Residence Supply
Hi Wesley,
Thank you so much for your honest and thoughtful feedback. We truly appreciate you sharing your experience.
We understand that the first proposed solution may not have been what you hoped for, and we’re grateful you gave us the opportunity to continue working together toward something that felt fair for everyone involved. It means a lot that you felt supported through the process.
We’re glad to hear the return ultimately went smoothly and that you’re happy with the overall experience. Thank you again for your patience and for choosing Residence Supply.
Sincerely,
Residence Supply
Membership Exceeds Expectations
I have always experienced great customer service from RS! However since joining the membership, not only is the member discount and expedited shipping a huge benefit but my experience with George and covering reps when he is unavailable have been exceptional. Most recently, I worked with him on an order that he processed while I was traveling and it shipped within a couple of days vs weeks. This is a testament to RS living up to the described benefits of being a member!
30 May 2026
Unprompted review
Reply from Residence Supply
Hi Mary,
Thank you so much for your continued support and for such a thoughtful review. It truly means a lot to us that you’ve consistently experienced great customer service with RS.
We’re especially glad to hear the membership benefits — from the discount to expedited shipping — are making a real difference for you. And your kind words about George (and the team supporting when he’s unavailable) will absolutely make their day. Helping you process an order smoothly while you were traveling and getting it shipped out quickly is exactly the level of service we aim to provide.
Thank you for trusting us and for being part of the RS membership community. We’re grateful to have you with us.
Sincerely,
Residence Supply
The customer service agent was quickly…
The customer service agent was quickly responsive and solved my issue without any back and forth. It's comforting to know that when a product isn't as expected quality wise, the RS team steps up. Much appreciated. WE have used RS many times because the customer service, should you ever need it, is on-it. Thank you!
26 May 2026
Unprompted review
Reply from Residence Supply
Hi Chrissy,
Thank you so much for your continued trust and support — this truly means a lot to us.
We’re so glad your issue was resolved quickly and without unnecessary back and forth. That’s always our goal. And hearing that you feel confident we’ll step up when something isn’t as expected is incredibly meaningful. That’s exactly the kind of reassurance we want our customers to have.
The fact that you’ve chosen RS multiple times because of the service says everything. We don’t take that loyalty lightly.
Thank you again for your kind words and for being part of the RS community.
Sincerely,
Residence Supply
easy to retrofit our existing dimmer
easy to retrofit our existing dimmer. and looks so clean, love it!
dimmer is very well made, quality is top notch
2 June 2026
Unprompted review
Reply from Residence Supply
Hi Grant,
Thank you so much for your kind words! We’re thrilled to hear the dimmer was easy to retrofit and that it gave your space that clean, elevated look — that’s exactly what we aim for.
It also means a lot to know you felt the quality right away. We put a great deal of care into the materials and construction, so hearing “top notch” truly makes our day.
Thank you again for choosing Residence Supply. We’re so glad you love it!
Sincerely,
Residence Supply
High quality brass fixture and looks…
High quality brass fixture and looks great in my space
28 May 2026
Unprompted review
Reply from Residence Supply
Hi Izzy,
Thank you so much for your kind feedback! We’re so glad to hear you’re loving the high-quality brass fixture and that it looks great in your space.
There’s something special about brass — it really adds warmth and character — and we’re thrilled it’s working beautifully for you.
Thank you again for choosing Residence Supply. We truly appreciate your support.
Sincerely,
Residence Supply
Wonderful quality of product
Wonderful quality of product. Fair guidance on how to install.
14 May 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you so much for your feedback — we truly appreciate it.
We’re really glad to hear you’re happy with the quality of the product. That means a lot to our team. We also appreciate your note about the installation guidance, and we’ll continue working to make that experience even better.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
Reply from Residence Supply
Hi Arvin,
Thank you so much for your kind words! We’re truly glad to hear you had a great experience with our customer service.
Providing thoughtful and responsive support is something we care deeply about, so your feedback means a lot to our team.
Thank you again for choosing Residence Supply — we appreciate you.
Sincerely,
Residence Supply
Excellent service
Excellent service, shipping, and product. Could not be happier
13 May 2026
Unprompted review
Reply from Residence Supply
Hi Lisa,
Thank you so much for this amazing feedback! We’re absolutely thrilled to hear that you’re happy with the service, shipping, and the product — that’s exactly the experience we strive to deliver.
“Could not be happier” is the best thing we could read. Thank you for your support and for choosing Residence Supply!
Sincerely,
Residence Supply
very good technical advice and…
very good technical advice and attentive customer service. and always with a live, informed agent. very pleased.
24 May 2026
Unprompted review
Reply from Residence Supply
Hi Jason,
Thank you so much for your thoughtful review. We’re really glad to hear that the technical advice was helpful and that you felt supported by attentive customer service throughout.
Having a live, informed agent available to guide you is something we take pride in, so it’s wonderful to know that made a difference in your experience.
We truly appreciate your kind words and are so pleased you’re happy.
Sincerely,
Residence Supply
didn’t think I’d be this excited about…
didn’t think I’d be this excited about a door handle but here we are lol. Swapped out the basic builder-grade one in my room and it made the whole space feel custom. Super solid, heavy. Install took me like 10 mins. Residence Supply shipped fast too. 10/10 would replace every handle in my house with theirs.
27 April 2026
Unprompted review
Reply from Residence Supply
Hi there,
We absolutely love this review — and we get it! It’s amazing how something as simple as a door handle can completely transform a space. Swapping out builder-grade hardware for something solid and thoughtfully designed really does make it feel custom.
We’re so glad you felt the quality right away and that installation was quick and easy. And hearing “10/10 would replace every handle in my house” truly made our day.
Thank you so much for your support and for choosing Residence Supply!
Sincerely,
Residence Supply
Beautiful hardware (specifically…
Beautiful hardware (specifically switches and covers) but difficult return process when we wanted to return a switch when a wrong color was sent. Will just use it. Overall excellent quality!
7 May 2026
Unprompted review
Reply from Residence Supply
Hi Geoffrey,
Thank you so much for your honest and thoughtful feedback. We’re really glad to hear you love the hardware — especially the switches and covers — and that the overall quality stood out to you.
We’re truly sorry to hear that the return process felt difficult when the wrong color was sent. That’s not the experience we want for our customers, and we appreciate you bringing it to our attention. We’ll be reviewing this internally to see how we can make things smoother moving forward.
Thank you again for your support and for choosing Residence Supply. It means a lot to us.
Sincerely,
Residence Supply
The ability to customize voltage and…
The ability to customize voltage and dimming requirements was a big advantage. Otherwise, we would have been required to go somewhere else. We have not received the fixtures yet (we ordered 24), but we are expecting everything to be great.
21 May 2026
Unprompted review
Reply from Residence Supply
Hi Brent,
Thank you so much for your thoughtful review. We’re really glad the ability to customize the voltage and dimming specifications made a difference for your project — we know how important those details are, especially on larger orders like yours.
We’re excited for your 24 fixtures to arrive and truly appreciate the trust you’ve placed in us. If you need anything at all once they’re delivered — installation guidance, adjustments, or just a quick question — we’ll be right here.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
Residence Supply Switches / Absolutely Love Them
Every single switch in my house is from Residence Supply , which says everything. Beautiful architectural designs, cohesive finishes, and exactly the elevated minimalist look I wanted throughout my home. I’m extremely happy with them. If design matters to you as much as functionality, they are absolutely worth considering.
20 January 2026
Unprompted review
Reply from Residence Supply
Hi Annette,
This truly means so much to us. The fact that every single switch in your home is from Residence Supply really does say everything — and we don’t take that trust lightly.
We’re so glad the architectural designs and cohesive finishes delivered the elevated minimalist look you envisioned. Creating pieces that balance design and functionality is exactly what we aim for, so hearing that reflected in your home is incredibly rewarding.
Thank you for your thoughtful words and for making us part of your space. We’re honored to be included in something so personal.
Sincerely,
Residence Supply
Great quality and looks luxurious
Great quality and looks luxurious. Very happy with my purchase and will replace all my outlets.
18 May 2026
Unprompted review
Reply from Residence Supply
Hi Patricia,
Thank you so much for your kind words! We’re thrilled to hear you’re happy with the quality and that the pieces bring a luxurious feel to your space.
Knowing you’re planning to replace all your outlets is the ultimate compliment — we’re honored to be part of your upgrade. If you ever need guidance selecting finishes or matching styles, we’re always here to help.
Thank you again for choosing Residence Supply.
Sincerely,
Residence Supply
And it got worse.
Update. 6/28/26 It’s actually gotten worse. We have now been told to hire an electrician to replace the driver, at our expense. So we did. Abd the replacement driver they sent us doesn’t FIT IN THE LIGHT! It’s been 8 months now. They refuse to simply return and replace the light, even though I’ve asked for the replacement to be a level down. So my rating is now even lower.
*******
5/13/26 I’m hopeful I can change my rating soon, but I am absolutely frustrated by the process. The light itself is beautiful. Whoever I’m corresponding with is attentive, and gives he a status update about 2x per week for the last 6+ months, both during the shipping, installation and problems.
HOWEVER, I have sent video proof that the light malfunctions and even got a response that they’d give me a 20% refund as well as send a new part. THEN within 12 hours both of those offers were rescinded and I was told there was no issue. I was shocked. I responded and reminded them I have rights as a customer and rescinding the offer was not acceptable. Then they responded by sending me directions AGAIN, about pairing the remote to fix the issue. They also noted for the first time, that this light was “not compatible with a wall switch” which is simply not a practice here in the US. Pretty much, if you lose the cheap remote or it stops working for any reason, the $700 light will then be obsolete because the wall switch will not allow the light to function as designed.
I then sent them ANOTHER video showing the issue as the light flickered on and off and changed from 3000 to 6000 on its own while the remote sat untouched. They responded and said they’d look into it AGAIN.
I’ve come up with many solutions, the easiest one being sending me a label to return the faulty light and send me the same light but without all the options I paid for that CAN work with a wall switch (and is actually cheaper than the one I purchased) but they continue to delay. I have over 50+ messages from this company so documenting the practices will not be hard. I’m giving them one more week and in the meantime, decided to try and share my experience here and hope they finally do the right thing.
13 May 2026
Unprompted review
Reply from Residence Supply
Hi there,
We sincerely apologize for the frustration and inconvenience this experience has caused. We completely understand how upsetting it must feel to go through months of communication while still trying to reach a final resolution, especially after already providing multiple videos and troubleshooting efforts on your end.
Our Production Team is still actively discussing your case and reviewing the best possible option to provide for your setup. The earlier compensation and replacement discussion was paused after the technical review team requested an additional evaluation, as they wanted to ensure the issue was not related to configuration or compatibility before moving forward with a permanent resolution. We understand how confusing and frustrating that change in direction must have felt, and we truly apologize for that experience.
We genuinely appreciate the time, patience, and detailed information you’ve continued to provide throughout this process. Please know that your case is still under active review, and our team is working toward the most appropriate solution for you.
Sincerely,
Residence Supply
Return Labels should be provided when…
Return Labels should be provided when exchanging items.
13 May 2026
Unprompted review
Reply from Residence Supply
Hi there,
Thank you for sharing your feedback. We completely understand the importance of having a smooth and fair exchange process for our customers. For cases where an item arrives damaged upon receipt or if there was an error with the order on our end, we do provide and cover the return shipping label to help make the resolution process as seamless as possible.
Our goal is always to review each case carefully and provide the most appropriate support based on the situation. We truly appreciate your understanding and the opportunity to assist.
Sincerely,
Residence Supply
BEWARE- DO NOT RISK BUYING FROM THIS…
BEWARE- DO NOT RISK BUYING FROM THIS COMPANY! I purchased a Dandelion chandelier from RS. It took over five weeks to arrive, but that’s not my problem with the company- the delay was explained at the time of purchase. My chandelier was beautiful after assembly; however, when preparing to install in my space, the security/safety cable fell out of its housing on the main globe of the chandelier. This prevented me from safely installing it. When I initially contacted Residence Supply on March 28, 2026 via email, it took three days for someone from RS to respond (March 31, 2026)- the response was apologetic in nature, and assurance was given explaining that my concern had been escalated to their production team with a request for a replacement chandelier. Excellent! They simply requested photos of the defective part, which I complied with on April 6, 2026- delayed due to my work travel schedule. I didn’t not receive a reply acknowledging receipt of the requested photos for two days prompting me to reach out again on April 8th. The same representative responded same day with an apology, stating the same exact language from the earlier apology email saying that my concern has once again been escalated to their production team. She proactively emailed me again on April 10th saying that she has reached out to the production team again looking for updates, but has no new information. On April 11th she emailed me back stating, “ I have heard back from our production team, and they mentioned that in order to resolve the issue, we will be sending 1 piece of safety rope as a replacement. Please find the replacement video attached for your reference.”- the video referenced in her email must have been shot on a 1990s cell phone because the quality was grainy making it difficult to see the tiny area the safety rope was attached to; also, in the video, it was not the exact same chandelier I had purchased. Additionally, the gentleman providing visual and vocal instructions was speaking a foreign language. I responded to this email expressing the concerns and let her know that I didn’t feel comfortable with this as a solution. I requested a replacement chandelier once again- a simple exchange request. I didn’t hear back for three days when I finally reached out again. I received a response a day later- April 15th saying she was urging the production team to move forward with a replacement. This emailing back and forth with this individual carried on from April 15th through present day May 12, 2026 with still no solution- 18 additional emails exchanged between me and the representative after this, all with assurances that they were working on the issue. They have been stringing me along with the same apology tone and claim that they are working with the production team to send a replacement. I have requested a refund, and nothing gets done. I have given them every chance to do the right thing to the point that I am now furious and writing this review to warn others to steer clear of this company! If you expect any level of service after the sale, you can forget about it, it’s not something that Residence Supply provides. Poor quality and unsafe products, no service after the sale, polite, but useless representatives. ZERO resolution to customer service issues. I have never been treated like this by a company. So disappointing, on every level. You can find similar style dandelion chandeliers from far and away better companies.
12 May 2026
Unprompted review
Reply from Residence Supply
Hi Sam,
We sincerely apologize for the experience and frustration this situation has caused. We understand how disappointing it must have been to receive a chandelier you were excited to install, only to encounter an issue with a critical component and then experience a prolonged resolution process afterward.
Upon checking, our team has already sent you a return label for the Dandelion Chandelier, and a replacement unit will be sent to you. We truly appreciate the time and patience you’ve given us while we worked through this with our Production Team, and we understand how important it is to have a safe and properly functioning fixture for your home.
Thank you for continuing to work with us through this process. We’re committed to getting this fully resolved for you and making sure you receive a chandelier that meets expectations.
Sincerely,
Residence Supply
Generally good but wait times can be…
Generally good but wait times can be long.
9 May 2026
Unprompted review
Reply from Residence Supply
Hi Margaux,
Thank you so much for your honest feedback — we truly appreciate it.
We’re glad to hear your overall experience was good. We also understand that longer wait times can be frustrating, and we genuinely appreciate your patience. Your feedback helps us continue improving both our processes and communication.
Thank you again for choosing Residence Supply and for taking the time to share your experience.
Sincerely,
Residence Supply
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