Digiland Outlet Reviews 

177
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I purchased a TV from Digiland in December 2023. The first one was faulty and had to be returned within two weeks. They sent a replacement, but that one didn’t work at all. The third TV arrived... See more

Rated 1 out of 5 stars

If you could give minus stars I would! The service centre in Wembley never answered any calls and I called over 25 times. They respond to Emails when they want and give you useless advice when you get... See more

Rated 3 out of 5 stars

Ordered some bluetooth Samsung earphones. The ones arrived were used with chips to the case. The accessories were incomplete and sweat marks around the buds. Saying that the staff were excellent and... See more

Rated 1 out of 5 stars

Placed order, they debited my card, then day after I was informed by PayPal I am to receive a refund as my item is not in stock. Think they need to get their stock sorted and have the common courtesy... See more

Company details

  1. Factory outlet shop
  2. Electrical appliance wholesaler
  3. Electronics repair shop
  4. Electronics store
  5. Electronics wholesaler

Written by the company

Digiland has been trading for over 17 years and has built a reputation for providing quality products from well-known manufacturers like Samsung at considerably cheaper prices than the high street retailers. We have a wide range of products including TV’s, sound bars, mobile phones, tablets, laptops, fridges, freezers, washing machines, tumble dryers, ovens and microwaves, all available in our Digiland factory outlet shop on Stafford Park 12, Telford. We sell to the trade but we also welcome members of the public. We can offer such good prices because most of the products we sell are 30 day customer returns. Everything we get in is thoroughly tested and graded in our in-house Samsung service centre before sale. If we do find a fault, we only ever use genuine parts so you can be assured whatever you buy from us, it works just like the manufacturer intended. We are so confident you will be happy with your purchase that we offer a 12 month warranty as standard. It’s not only us endorsing our company and the products we sell, we have been named as one of the top 1000 companies to inspire Britain and the London Stock Exchange has hailed us as the ‘Innovator of tomorrow’.


Contact info

1.9

Poor

TrustScore 2 out of 5

177 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(177)

9 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Recent purchase

Have bought about 6 items from digiland and have always had excellent service. And as yet have had no problems.

19 February 2020
Unprompted review
Rated 5 out of 5 stars

New phone!

When I telephoned the store, the staff were friendly and had a good knowledge about the product (Samsung A50 mobile phone). I ordered on Thursday morning and it arrived Friday afternoon! Can't fault the service! Product was excellent and I'm very happy with my purchase. I definitely reccomend Digiland to others.

6 February 2020
Unprompted review
Rated 1 out of 5 stars

Very very bad service

Very very bad service, l purchased a phone after a week of item not delivered, only to be told transaction cancelled, no tangible reason given.

30 December 2019
Unprompted review
Rated 1 out of 5 stars

Placed order

Placed order, they debited my card, then day after I was informed by PayPal I am to receive a refund as my item is not in stock. Think they need to get their stock sorted and have the common courtesy to contact and let customers know their item isn't in stock. OR, better still, don't show and debit for what they don't have!!!

8 September 2019
Unprompted review
Rated 1 out of 5 stars

Very Disappointed........

I ordered 2 tvs online drove all the way to digital waited for customers to be served to be told that they had non in stock.

When asked why they didn't call me to save me the rip the guy chuckled and said they had been too busy.

When challenged that it wasn't a laughing matter the salesperson said he was laughing at his colleague which I found very unprofessional.

This isn't the first problem I have had with Digiland previous to this I had a dead pixels when contacted about it they were quick to say that it was within the manufacturers limit although i had not long bought the tv ( a matter of days)

8 August 2019
Unprompted review
Rated 1 out of 5 stars

Never buy from them theyre crooks no…

Never buy from them theyre crooks no help at all had £3000 of my money for 2 months now and not helping at all charging me for stock which i didnt order and then refusing to refund and being abusive on the phone and telling me to shut up will read your messages and never reply and make false agreements

1 August 2019
Unprompted review
Rated 5 out of 5 stars

I bought four Samsung LT24C300 24"…

I bought four Samsung LT24C300 24" monitor/HDTVs for around £50 a piece back in early 2015. They were ex-hotel installations. Happy to report, 4 years later, they are still serving the intended purpose and get daily use. I've been quite chuffed with that particular purchase.

9 July 2019
Unprompted review
Rated 1 out of 5 stars

Samsung gear icon x ear buds

I order some samsung gear icon x 2018 ear buds. On receipt I found they were not the ear buds I had ordered and in fact a 2017 model. They also had ear wax on assuming from the previous owner. I called up Digiland whom were happy to send out the correct pair the following day by courier. This was a slight disappointment as now they'd be a late birthday present. 2nd pair came through after having to fetch them from the dpd depot as they didn't deliver to my neighbour eventhough clear instructions were given to dpd in advance. On collection brought them home opened up the pack and found the incorrect usb charger lead was provided with the ear buds so called up Digiland whom confirmed they would send out a new lead, again further delay. I wouldn't recommend purchasing from this company again unless you are willing to go back and forth to receive the item you initially purchased. Such bad service.

13 June 2019
Unprompted review
Rated 4 out of 5 stars

Generally really good

Generally really good, but the checkout page needs some refining.
It's confusing when the billing address is asked for twice and the delivery address is one of these, but which one??

10 June 2019
Unprompted review
Rated 5 out of 5 stars

Many Thanks

The customer service was first-class.The delivery times were second to none. There was a slight problem with the item,but dealt with in a professional and quick manner. A replacement arrived the next day.
A happy Customer.

26 April 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look