Retro Snap Cameras Reviews 

97
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Evaluating 54 reviews, most reviewers were unhappy with their experience overall. Many customers reported that the product frequently stopped working shortly after purchase or initial use, often failing to turn on or hold a charge. People also found the product quality to be poor, describing it as cheap, flimsy, and comparable to a child's camera. Reviewers frequently experienced issues with image quality, noting that pictures did not meet expectations, were difficult to transfer, or appeared corrupted. A significant number of customers were unable to get a response from customer service, with emails and messages often going unanswered for extended periods. Many also reported receiving incorrect items, such as a different color than ordered, or not receiving their orders at all.

What people talk about most

Product

Consumers find product to be negative, with many reporting that the camera stopped working shortly after... See more

Quality

Reviewers highlight significant dissatisfaction with the quality of the product, frequently reporting that... See more

Response time

Users describe negative interactions with response times, with many reporting that their emails and customer... See more

Customer communications

Customers consistently note negative experiences with contact, frequently reporting that their emails and... See more

Order

People report negative experiences with order, with many customers stating their orders never arrived or took... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I was bought this camera in February, after a full charge and then taking 4 photos it stopped working. I fully charged it several times and it wouldn’t turn back on, the red light to show it was charg... See more

Rated 1 out of 5 stars

A company of amateurs. Firstly, the console took 5 weeks to arrive despite multiple emails along the way suggesting that it had shipped or was being held in customs. All complete lies. Secondly, when... See more

Rated 1 out of 5 stars

Recieved a retro snap camera as a birthday gift, and after only 3 uses the camera has stopped working and won’t turn on. I tried to seek advice via the website but the domain no longer exists and ha... See more

Rated 1 out of 5 stars

Camera won't format regardless of what I connect to it. Sent a form on rhe website. Nothing after a fortnight. Sent an email. No reply after a week. Comments are limited on their instagram. Absolutely... See more


Company details

  1. #39 of 39 best companies in Camera shop

Written by the company

Retro Snap Cameras is an innovative photography brand designed to blend the nostalgic charm of analogue photography with the practicality and sustainability of modern technology. Our cameras are entirely screen-free and non-disposable, offering a mindful and authentic photographic experience away from digital distractions. Each Retro Snap Camera features five distinctive built-in filters, allowing users to creatively capture memories in the style they love most. With a generous capacity of 2,500 photos, there's ample room to document life's adventures, milestones, and everyday moments without the worry of running out of space. We also proudly integrate WristiStrap—a stylish, comfortable, and practical wrist strap—ensuring your camera stays secure and within easy reach wherever your journey takes you. Retro Snap Cameras encourages you to reconnect with photography in its purest form: intentional, creative, and meaningful.


Contact info

1.8

Poor

TrustScore 2 out of 5

97 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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1.8

All reviews

(97)

52 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Used once and now wont work

Used once and now wont work. Charging light on but wont turn on. Friends has done exactly the same yet neither of us heard back from company. Tried contacticting multiple times.

12 January 2026
Rated 1 out of 5 stars

Terrible company

Terrible company.
Camera broke after one charge and completely ignoring my emails to request to return the item.
Stay away. Absolute scam of a company

1 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Took a few photos and broke. No responses to emails or DMs. AVOID

18 January 2026
Unprompted review
Rated 1 out of 5 stars

If I could give less stars I would. Worst customer service and product ever!

If I could give less stars I would. I purchased this camera with a guarantee of delivery before Christmas. This was important as I wanted it for my parents Golden Wedding Anniversary on Boxing Day, it arrived late and so could not be used. The product seemed good at first glance until I tried to turn it on, the ability to do this was intermittent but I persevered and managed to take it out to get some test shots. The quality is that of a child’s camera and one that reminds me of the earliest digital cameras of less that 1MP. I understand this is ‘retro’ but with a 8MP boast I expected a bit more.
I also expected more from the company. I have contacted Retro Snap now on 3 separate occasions to ask how I can return my obviously faulty product and receive an automated reply that they will get back to me within 48 hours, which I can only assume is 48 days as it has now been over a week and still nothing.
I could not recommend this product or company any less and would suggest that anyone that wants to buy one of these cameras may do better to purchase a toy camera as the picture quality and product will be far superior.

19 December 2025
Rated 1 out of 5 stars

Do not buy from them

Item never received in time for Christmas despite latest date for delivery being offered well before Christmas. Being denied a refund even though I have brought a replacement gift elsewhere now as I realised it wasn’t arriving in time. I strongly recommend you read their terms of service before considering buying ANYTHING from this company - they basically hold no obligation to stand by anything they advertise or offer on their website apparently.

27 December 2025
Unprompted review
Rated 1 out of 5 stars

Still no reply to emails

Still no reply to emails, attempts to contact via chat, and tracking info shows nothing other than that order received….on 6 December!!! Unacceptable wait, awful customer service. Order number: 210425

22 December 2025
Unprompted review
Rated 1 out of 5 stars

Shady Company. Not trustworthy

Please please please do not trust this website. My mom tried buying me a Christmas gift from here. It was the R36S Hand Held Game Console. It had a significant percent off. Turns out they created the shipping label and never sent the package out but they claimed they did. Also they said it was created in the U.S but the label said it was “shipped” from China. They said they would not do refunds but once they were confronted and the bank was involved, they sent the refund form no questions asked. Very shady. Watch out for any surprising too good to be true deals. I hope you see this Retro Snap and you are ashamed. Your business won’t go far if this continues. I’m sure I can get an even better handheld somewhere more reputable and not shady.

15 December 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality product

Poor quality product. Images don't look like anything they advertise.
Took far too long to arrive after ordering also

1 January 2025
Unprompted review
Rated 1 out of 5 stars

Don't buy one

Don't buy one! I made the Same experience: the camera won't turn on anymore. Iafter i sent it back there was No contact whatsoever - the Homepage was deletet, E-Mails won't Go through anymore.
Very Bad!

15 August 2025
Unprompted review
Rated 1 out of 5 stars

Awful camera, poor quality and crashes constantly from first use

I've recently received mine but having loads of problems with it crashing and turning itself off/not turning on from the very first time using it. Has had problems every time I've used. It crashes constantly and dies. The photos it has taken are really blurry and poor quality, would not recommend. Very expensive for a terrible camera

28 May 2025
Rated 3 out of 5 stars

Happy but can certainly be improved

Everything was fine with the delivery of the product. I received it quickly and well packed.
I only notice that the colour “face” of the camera is not as a good quality as it seems in the pictures online. Also it doesn’t stick completely flat and sand could go through the side when going to the beach. On the bottom the plastic rubber to cover the SD card and USB-C entrance takes a little time to get into place properly and I fear it to losen over time. Also the USB-C included cable (with the USB-C at the other end, you also get one with an USB end) didn’t work in my Mac. Luckily I had one lying around in my house. Maybe I had a cable with an error. Also the screen you look through is blurry and not sharp.
I’m pleased with being able to choose different filters! That is a cool option and the light on the screen is not too bright when taking pictures in the dark. The quality of the pictures are as best as to expect from such a camera, no complaints there.
Overall I’m happy with this camera. After finishing to write this I have to change my given 4 stars to 3 stars because I believe the negatives could be improved. Certainly for the cost of the camera.

25 June 2025
Rated 5 out of 5 stars

Love this camera

I didn’t expect too much from this camera but it pleasantly surprised me. Arrived within a few days and the packaging is cool. The camera itself feels light and like there is nothing to it, but it delivers.
It has a flash on/off/auto feature, as well as 5 build in filters. The point and shoot idea really does bring a sense of nostalgia, especially having to wait to see what you’ve captured. I was so pleased with the results.
Camera comes with a USB charger cable, a USB-c cable for transferring, a soft case, and an SD memory card. I bought a SD reader to plug straight into my iPhone.
My only grumble, which is hardly a grumble, is that the battery died after about 100 photos, but it charged up quickly with my portable charger.
The first time I transferred my photos, the camera died and took a long time to charge back up. I did read another review in here explaining what the cause could be, so I wasn’t too worried.
All in all, it’s a fun camera and can’t wait to take it on more of my adventures.

21 June 2025
Unprompted review
Rated 5 out of 5 stars

Love my Retro Snap Camera

Love my Retro Snap Camera. Takes me right back to pre-digital days when we weren't obsessed with looking perfect in every single photo. It's a great point and click camera that brings the fun back to photography. It's super easy to use, has great filters and holds tonnes of photos. Delivery was quick and hassle free.

23 June 2025
Unprompted review
Rated 1 out of 5 stars

The camera is terrible

The camera is terrible. I took 3 test photos which all turned out dark and blurry, and the camera stopped working after that until I manually reset it. Customer service was very good though and helpful when sorting out the return and refund.

28 May 2025
Rated 2 out of 5 stars

Very disappointed wouldn’t recommend!

Waited ages for the delivery then when it arrived I was disappointed ☹️ the camera feels cheap. The coloured front cover doesn’t fit properly. And the photos aren’t really that good. Overall very disappointing I was looking forward to using it going old school! But no.

28 May 2025

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