I was bought this camera in February, after a full charge and then taking 4 photos it stopped working. I fully charged it several times and it wouldn’t turn back on, the red light to show it was charg... See more
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Review summary
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A company of amateurs. Firstly, the console took 5 weeks to arrive despite multiple emails along the way suggesting that it had shipped or was being held in customs. All complete lies. Secondly, when... See more
Recieved a retro snap camera as a birthday gift, and after only 3 uses the camera has stopped working and won’t turn on. I tried to seek advice via the website but the domain no longer exists and ha... See more
Camera won't format regardless of what I connect to it. Sent a form on rhe website. Nothing after a fortnight. Sent an email. No reply after a week. Comments are limited on their instagram. Absolutely... See more
Company details
- #39 of 39 best companies in Camera shop
Written by the company
Retro Snap Cameras is an innovative photography brand designed to blend the nostalgic charm of analogue photography with the practicality and sustainability of modern technology. Our cameras are entirely screen-free and non-disposable, offering a mindful and authentic photographic experience away from digital distractions. Each Retro Snap Camera features five distinctive built-in filters, allowing users to creatively capture memories in the style they love most. With a generous capacity of 2,500 photos, there's ample room to document life's adventures, milestones, and everyday moments without the worry of running out of space. We also proudly integrate WristiStrap—a stylish, comfortable, and practical wrist strap—ensuring your camera stays secure and within easy reach wherever your journey takes you. Retro Snap Cameras encourages you to reconnect with photography in its purest form: intentional, creative, and meaningful.
Contact info
3rd Floor 60-62 Commercial Street,, E1 6LT, London, United Kingdom
- support@retrosnapcamera.com
- www.retrosnapcameras.com
1.8
Poor
97 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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Amazing camera so happy with the…
Amazing camera so happy with the product, service was incredible as well!
24 April 2025
Reply from Retro Snap Cameras
Hi James,
Thanks a ton for the great review! We’re so glad you’re happy with both the camera and the service — that’s exactly what we aim for.
Appreciate the support and happy snapping! 📸🙌
– The Retro Snap Cameras Team
Superb camera
Amazing camera, photos are superb in quality and I love the fact it gives a nostalgic feel to taking photos again!
Simple to use, lightweight and easy to pop into your bag. My favourite filter is the mono. I also think that the fact you can change the snap face to suit your outfit/vibe is a unique touch.
23 April 2025
Reply from Retro Snap Cameras
Hi Elisabeth,
Thank you so much for the lovely review! We’re thrilled you’re enjoying the nostalgic vibe and the simplicity of the camera — that’s exactly what Retro Snap is all about.
Great choice with the mono filter too — it’s a classic! And we love that you’re styling your Snap Face to match your vibe. That personal touch is what makes every Retro Snap unique.
Thanks again for the support and kind words 💫📸
– The Retro Snap Cameras Team
Good little camera
All good, easy to set up but I haven't had a chance to use it yet. Will edit review when I have.
22 April 2025
Reply from Retro Snap Cameras
Hi Karen,
Thanks for the early feedback — we're glad setup was smooth! We’ll be excited to hear what you think once you've had a chance to snap a few shots.
Feel free to update your review anytime — and if you need any tips before heading out with it, we’re here to help.
Happy snapping (soon)! 📸
– The Retro Snap Cameras Team
I purchased a new snap face
I purchased a new snap face. It’s like having a new camera. Speedy delivery as always
22 April 2025
Reply from Retro Snap Cameras
Hi Mr Jons,
Thanks again for the support — we love having you as part of the Retro Snap community! So glad you're enjoying your new Snap Face, and great to hear delivery was on point again.
Here’s to more snaps and fresh looks 📸😎
Cheers,
The Retro Snap Cameras Team
A perfect mix of nostalgia and fun!
This retro snap camera exceeded my expectations! I love its vintage look that brings back memories, yet it’s so easy to use that even my child can take great photos with it. The image quality is surprisingly good for this price range, especially in daylight.
What I love most is the feeling of “waiting” for the photos to develop – it brings back the charm of the old days when every shot counted. It’s perfect for birthdays, trips, or just casual fun with friends. A true hit across all generations! Highly recommended for anyone looking for something unique and playful.
21 April 2025
Unprompted review
Reply from Retro Snap Cameras
Hi Gregor,
Thank you so much for the lovely review! You’ve captured exactly what we set out to create — a fun, nostalgic experience that brings people of all ages together. We're so happy to hear you're loving the design, the image quality, and especially that feeling of anticipation before seeing your shots — it really does bring back the magic, doesn’t it?
It means a lot that you’d recommend us. We’re thrilled to be part of your adventures — here’s to many more moments worth snapping!
All the best,
The Retro Snap Cameras Team 📸💫
I love my retrosnap camera
I love my retrosnap camera! I take it everywhere I go, it is a fun point and shoot camera that offers various filters ranging from standard to retro to monochrome and more. I have had nothing but a wonderful experience with the company they always reach out quickly and shipping was fast too! Nothing is ever a bother for them! I originally had an issue with my viewfinder but the company has reached out and offered to send me their brand new updated V2 camera!!! Bloody brilliant! Thanks again Retrosnap.
20 April 2025
Unprompted review
Reply from Retro Snap Cameras
Hi Paul,
What an amazing review — thank you! We’re so chuffed to hear how much you’re enjoying your Retro Snap camera and that it’s become your go-to companion. It’s great to know you’ve had a smooth experience with us (even with that little hiccup on the viewfinder), and we're glad we could sort it quickly with a V2 upgrade.
Your kind words mean the world to our team — honestly, this is why we do what we do. Happy snapping, and don’t forget to show us your favourites!
Cheers,
The Retro Snap Cameras Team 📸💛
Unlikely surprise
It took a really long time to receive the camera which made me doubt my purchase but the few pictures I have taken has made up for it.
10 April 2025
Reply from Retro Snap Cameras
Hi Natalie,
Thanks so much for your honest feedback, and we're really sorry to hear the camera took longer than expected to arrive. That’s not the experience we aim to deliver, and we truly appreciate your patience.
That said, we're so glad to hear the pictures you've taken have made up for the wait — that's what it's all about in the end. If there’s anything we can do to make the rest of your Retro Snap experience even better, just let us know.
Thanks again for giving us a shot,
The Retro Snap Cameras Team 📸
I wouldn't buy from here
It sounds like a really great concept, this camera I mean, but I would buy it elsewhere if I were you. I was one of the first to order back in September 2024, and I still have not received a camera. I have contacted them multiple times, but their customer service is terrible. They either reply very late or not at all. They promise to do better and send another camera, but then they leave you in the dark. I do not recommend this business at all. Keep your money in your pocket if you know what is good for you.
6 January 2025
Unprompted review
Reply from Retro Snap Cameras
Dear Retro Snapper,
We're truly sorry to hear about your experience—this is absolutely not the standard of service we strive for. We recognise we've fallen short, and we sincerely apologise for the frustration and disappointment caused.
Your order experience reflects important lessons we've learned from the V1 launch, where we admit we made missteps in both communication and timely delivery. We deeply regret leaving you feeling unheard and let down.
We would greatly appreciate an opportunity to resolve this and make things right. Please reach out to us directly at support@retrosnapcameras.com—we’re committed to sorting this out urgently.
Thank you for bringing this to our attention. Your feedback helps us grow, and we promise to keep working tirelessly to regain your trust.
With sincere apologies,
Team Retro Snap Cameras
Untrustworthy company
07.01.25
No communication and STILL HAVENT RECEIVED ANYTHING eventhough the delivery date was already moved from october to november. They also delete any negative comments on instagram.
7 January 2025
Unprompted review
Reply from Retro Snap Cameras
Dear Retro Snapper,
We’re deeply sorry you've experienced such disappointment and frustration—this is not the standard we set for ourselves, nor the experience you deserve.
We recognise that we've made significant mistakes with our initial deliveries and our communication, causing understandable frustration and mistrust. While we aimed to be transparent by adjusting timelines, we clearly failed to keep you properly updated, and for this, we sincerely apologise.
Regarding your concerns about our social media, we promise we never intend to silence genuine feedback. Every voice from our community matters, and we’re committed to addressing your concerns openly and transparently.
Please contact us directly at support@retrosnapcameras.com—we want to resolve this urgently and properly, and start the journey to regain your trust.
With heartfelt apologies,
Team Retro Snap Cameras
Ordered a pre-release camera
Ordered a pre-release camera, for my son’s Christmas present. Stated shipping 20th November. I had my suspicions that it was a scam but went ahead anyway…should have trusted my instincts as date came and went. I asked for a refund and was amazed to get one! If this company isn’t a scam then their communication is shocking! I haven’t heard of a single person who has received the camera to date.
26 October 2024
Unprompted review
Reply from Retro Snap Cameras
Dear Retro Snapper,
We’re truly sorry we let you down—especially given that this was intended as a Christmas present for your son. We fully acknowledge that our communication around the initial V1 release was inadequate, leading to understandable suspicion and disappointment.
Your experience does not represent the values we hold as a company, and we deeply regret causing you this frustration. We're relieved to hear you received your refund promptly, but we understand this doesn't make up for the disappointment caused.
Please know we've learned critical lessons from this experience and have since made substantial improvements in both our product and customer communication.
We’d welcome the chance to rebuild your trust in the future. If there's anything further we can do for you, please reach out directly at support@retrosnapcameras.com.
With sincere apologies,
Team Retro Snap Cameras
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