Revolucion de Cuba Reviews 

99
TrustScore 2.5 out of 5

2.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

1 star – Ruined birthday, unsafe seating, zero response to complaint Booked Bottomless Brunch at Revolution de Cuba Birmingham for my birthday celebration. We were seated inside the DJ boot... See more

Rated 3 out of 5 stars

Fabulous food and cocktails, however drinks took 20 minutes to get to our table and the food took an hour. When trying to pay we stood at the bar for 10 minutes whilst barman dealt with another custom... See more

Rated 5 out of 5 stars

Norwich Cuba Revs has never let us down! It has been a long time since we had been able to visit and once again it didn't disappoint. We arrived just after a monsoon had flooded the place but it w... See more

Rated 1 out of 5 stars

Went to the Leeds branch on a Saturday night in April 2023. Obnoxious bar staff, cover charge to enter, overpriced drinks, glass collectors taking your glasses when you've turned your back without as... See more

Company details

  1. Restaurant

Information provided by various external sources

Revolución de Cuba is the authentic Cuban bar experience on your doorstep. Latin-inspired food, cocktails and Cuban themed parties. The fiesta starts here!


Contact info

2.6

Poor

TrustScore 2.5 out of 5

99 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.6

All reviews

(99)

10 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Visited our early friday night out at…

Visited our early friday night out at Revolution de Cuba Nottingham as have done regularly for many years.

The focus on our visits are the lively live music bands but not excluding the 2 fo1 cocktails and venue ambience.

We understand on occasion live music is not on and therefore continue our patronage together with friends and family often making up a noticable addition to the smaller numbers visiting during those earlier hours.

What has considerably disappointed us tonight friday 29th Nov is that the band having arrived for setting up suddenly disappeared and were relocated to the events room where a private party was to be held.

If the business deems it of little or no importance to maintain their 'status quo' with their regular patrons i.e. why pay for 2 acts on the night / the party event can take precedence, it asks the question why bother to visit those early hours for which the live entertainers are presented, and for which as said above forms a major attraction for our patronage

29 November 2024
Unprompted review
Rated 1 out of 5 stars

Dont bother going! Go to the chippy!!

Visited the Cardiff venue on Saturday. It was busy and appeared very under staffed. Or at least the staff did not make themselves visible!
" courses of food were ordered and most were returned. Overcooked, cold and or greasy were just a few comments from my guests. We were not even issued knives to cut up our food as they had none!
Upon complaining they offered 50% off our food however i had a 40% offer anyway so for the horrible food we ate or returned we actually only had 10% off the food!!
The toilets... if i had pi@@ed on my own hands they still would have been cleaner that using their sinks! Vomit and toilet paper everywhere!
I will not be returning.

16 November 2024
Unprompted review
Rated 5 out of 5 stars

Great place!

Went for lunch (Renfield St, Glasgow) and absolutely loved it. Staff were friendly, food and cocktails were delicious, price was reasonable. Would definitely recommend.

18 November 2024
Unprompted review
Rated 2 out of 5 stars

Slow service

Slow service, as in very slow, a few of the cocktails were nice but got the cuban sangria and it was mostly ice, tasted like non alcoholic punch. Food was poor, would not recommend, staff definitely overstretched

7 September 2024
Unprompted review
Rated 5 out of 5 stars

5 stars for Cardiff's bar

5 stars for Cardiff's bar. Paige was a great hostess and made sure we always had a steady flow of drinks at our bottomless brunch. Nice food, all in all, a great afternoon out.

24 August 2024
Unprompted review
Rated 1 out of 5 stars

We purchased an afternoon tea through…

We purchased an afternoon tea through get your guide...First mistake...choosing revolution de cuba...second mistake...thinking it was going to be good....wrong...pretty poor food, service not bothered and drinks basically awful....Will most definately not do again....

16 August 2024
Unprompted review
Rated 1 out of 5 stars

Had a terrible visit for Father's day…

Had a terrible visit for Father's day in June at the Milton Keynes branch. Service was so slow we almost missed our theatre show and the food was bland. Wrote a complaint email and left a bad review following an email invite and still no one has been in touch. It even says when submitting the complaint and review that someone will be in touch. Who? When? Terrible.

16 June 2024
Unprompted review
Rated 1 out of 5 stars

Derby - avoid at all costs!



First of all this isn’t feedback it’s a complaint.

We went in for food and drinks this Sunday just gone. It was understaffed with only 1 person on the bar and 1 serving food. First of all, that’s terrible as it was extremely slow service and due to that ate into our time of the cocktails until 7.

Next issue we had was we were sent £10 off spending £30 vouchers. These were declined to be used as it was in conjunction with the tapas off. Now first of all, the email didn’t state it couldn’t be used with that offer only that a tapas needed to be included and that it was a minimum spend of £30. I also have a screenshot of this which I showed the manager who said ‘nope that’s wrong’ even though it was in black and white! We then said well don’t include the offer and we will just pay for tapas as individually priced. This was also refused. My mum whose birthday it was had a 25% off voucher. We tried to use that, again refused. Any voucher or offer we had was refused. When we pointed out to staff who agreed it didn’t state what we showed in the t+c agreed however the manager point blank refused.

Our final complaint is a couple next to us had ordered 2 cocktails in their 2 4 1 deal and paid however had to leave after his wife was poorly. They informed the manager to give us the cocktails as they had been paid. When we chased this up the manager denied this ever happening.

So overall my mums birthday was ruined by you, we spent in excess of £200 with you and we couldn’t use any of the vouchers you’ve sent us. It was an absolute disgrace.

We have been going to Cuba de revs for over 10 years now and it’s absolutely gone downhill. We will be going elsewhere to enjoy our celebrations and family time as you clearly don’t care about your customers, let alone loyal ones and your ‘offers’ sent out are a complete scam and lie as your staff just refuse to accept them and won’t tell you that until the bill comes!

They also ignore your emails or complaints so i’m making this very public on social media warning others of your sham of a company!

Shame on you!

11 August 2024
Unprompted review
Rated 1 out of 5 stars

Kept waiting ages for ordered drinks via app.

Visited the Liverpool bar and ordered 2 cocktails via app. Waited 20 mins with no drinks so asked at bar and waitress just said they should be on their way out soon. I then noticed our drinks ready on the bar which she confirmed was ours rather than checking on wether they were ready or not. So they’d been sat there for a while whilst we were waiting. And the drinks had so much ice that there was very little drink in them. Poor customer service and pricy for very little drink. Was very busy but should have had more staff so customers aren’t kept waiting. Won’t be returning to this or any other of your bars.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Well recommended for a hen party.

Been to Newcastle today for a hen party celebration and all had an amazing time. Food was exceptional and we had a person with a garlic allergy and they catered for her too. Was like a banquet and couldn’t be finished.
Well recommended.

22 June 2024
Unprompted review
Rated 1 out of 5 stars

Food disgusting went for brunch and…

Food disgusting went for brunch and cocktails, cocktails good food disgusting and inedible got a dried up burger on a bread bun, no salad on the burger, had to pay extra if you wanted cheese on burger also extra for fries.

1 June 2024
Unprompted review
Rated 1 out of 5 stars

MANCHESTER REV de CUBA - AVOID!!

Wish I could give Rev de Cuba Manchester 0 stars!! My hen party was ruined after we were promised live music and salsa dancing ang got a horrendous DJ. We had to pre pay fir drinks including several bottles of prosecco at £55 each and bottle of gin at £155 which we tried to take with us when we left early, having spent £450 already! The bouncers grabbed my 60 year old sister's arm and snatched it off her, refusing to let us take it out, so basically they will resell what we bought!! Theft at it's worst!!!

11 May 2024
Unprompted review
Rated 1 out of 5 stars

Disappointed and won't be back

Had booked a table in advance as we had to be elsewhere after. Ordered food and then had a long wait, when I asked where our food was I was told my order has not been put through so can i order something else. Wondered how long we would have been left waiting if I hadn't asked. My friends food arrived, no sign of mine. Told waitress we didn't have time to wait now so just wanted the bill which also never arrived, went to bar on way out and said we were really disappointed as my food never arrived and we got our 2 soft drinks for free and a discount on the dish my friend had. Waitresses were nice but service awful.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

Afternoon tea

Had afternoon tea. Food really tasty & much better than we expected. Couldn't fault service (Jo and Vincent) - very efficient and cheerful. Would highly recommend for a change from the normal.

22 March 2024
Unprompted review
Rated 5 out of 5 stars

“Pup Up” café

We went for the “Pup Up” café, and it was fantastic. Friendly staff, friendly dogs, friendly guests. We felt very welcomed and accommodated. My partner and I both have mental health conditions and the staff treated us fantastically, made us both feel comfortable and settled. We will be back!

25 February 2024
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look