Rexel Reviews 

Terrible service.
Items coming from about 3 different places and delivery never turned up.
Then parts randomly turn up late and other parts go to other stores.
To top it off order wrong and not what was specified and panels don’t work with kit supplied. Clearly they have not got a clue- avoid as it will end up costing your business money - go to a competent supplier

Utterly useless. I was told components were in stock. Order placed a month ago with 2 week lead time. After chasing 3 times when 20 days late suddenly told they can't fulfil the order. No contact, no attempt to help or resolve. I have wasted an entire month and all of the potential delay time I had allowed and am now on the verge of letting down my own customer due to Rexel. Disgusting, awful company I will and you should avoid at all costs.

I tried to but two simple items at the Weir Road, Balham branch. The two very incompetent staff couldn't do anything: they needed another customer to describe the items I wanted, only one of them could use the computer to process an order and he was trying and failing to do three orders at once. Clueless.
Don't waste your time here.

First time customer of rexel
I’ve ordered swa cable paid for 27 meters
They’ve canceled it saying I have two orders
1x17 meter and 1x 10 meter
What a joke , my money are now held for 5to 7 days before I can use them
Would never go back to rexel
Don’t waste your time avoid them

I ordered 4 of the same product. I chased a few days later for delivery estimate only to be told there was no stock and so there would be no delivery. Had I not contacted them, I would still be waiting for nothing to arrive! My first and last order from Rexel.

Ordered a big order on 25th February, it’s now 11th March and still haven’t arrived, the customer services are clueless and don’t care, they have taken my money and won’t gove it back… I will be taking legal action!

Ordered a lamp from the online store, on the 7th December, we are now the 30th of January and still not further forward, countless emails and phones calls and genuinely nobody cares to help you. If it’s this difficult to organise the delivery of a daft wee table lamp, imagine what it would be like with a bigger order? Scary thought. Anyway. Avoid using them I’d suggest.

Ben at the Poole branch always offers first class customer service. I highly recommend him!!

Absolute shambles of a company and their web service is useless. I’ve ordered an item to be delivered to site and wrong item sent even though paperwork is for the correct item and also ordered an item to a branch they “forgot” to load on the van that morning. Both these for the same job that was a 250 mile round trip. Not even an apology. I placed an order via their web shop in January for collection from my local branch which turned up in dribs and drabs to my own address (one item was dropped over a 6ft gate and damaged and left in the rain) they also altered the prices of these items on the invoice to what they were on the order confirmation. A month or 2 later this same order turned up again but this time in the branch as it should have the first time. It took that long to get the items credited that my account ended up on stop even though these items never left the branch. 5 months after this order was placed the items turned up again and I had the same issue getting them credited and my account was again put on stop. Complaints just get passed back and forth with no one taking ownership. I have had an account around 15 years, I will no longer be using Rexel.

Rep visited me to open a trade account with Southampton branch but shortly after this I was off work due to illness. A month or so later I started receiving invoices for items not ordered or needed (as I was off) or indeed actually delivered.
No order number etc on paperwork,just a 'verbal'
reference,I always use order numbers!
This to me is a way of coercing me to buy from them but it's had the completely the opposite effect.

Do not want to know when you have faulty items and items not described correctly .
Shocking service avoid like you would with Covid.

Had my order for weeks, twice asked me for a review before I even recieved my goods to then be told 'my review does not meet the criteria' and so was not accepted :-). What was the point in that?? Then to cap it all after what must have been a month they just cancelled my order???? The Rexel website is particularly cumbersome and not easy to use. I'd definitly not reccomend them or use them again. Shame.....

Brilliant company -we forgot our high viz to collect at the the port and this company gave us one thankyou from oldcott motors

purchased item online and stockport was my nearest branch, luke from the stocport branch phoned me the next day to confirm my account opening and wanted to know if there was anything he good do for me, i asked him if he could inform me of my delivery date, luke informed me it wasnt on the morning list, so he said he would phone me back with more information, luke phoned me back within minutes and told me it was being delivered from a different branch and gave me the tracking number,,,,,
luke was a real helpful and polite, BIG THUMBS UP TO LUKE FROM THE STOCKPORT BRANCH

Another thumbs-up for the Peterborough branch! I recently ordered 3 Dimplex Quantum heaters from the Peterborough branch which were delivered the next day so was impressive great service. At the time they didn't have the Dimplex 'Tall Feet kit' in stock so I ordered from another supplier who 'claimed' to have them for immediate dispatch. They then let me down and it was 7 weeks to get them!
I phoned Rexel Peterborough branch and a very helpful guy found a branch that had them and delivered them 2 days later so again, another big 5 stars for Rexel and the Peterborough branch.

I had an awful service from Rexel. When they contacted me for feedback, I left a review. They informed me that 'although they value my feedback, it does not meet their website guidelines', so would not be published. The following is my review, copy and pasted so others can see it without the censorship from their own website.

"1 star seems satisfactory.
I bought two different LED strip connectors from Rexel. A small order, I know, totalling circa. £12. The order went through absolutely fine, and delivery on the website said 2-3 working days, nothing more. After 5 working days I had to phone Rexel. The... gentleman... that answered seemed completely disinterested when he found out how little the order was worth, and he vaguely said the items were on backorder, with no idea when they would be in stock, or delivered. I waited 8 working days for the first items, then another 2 working days for the others to arrive. If I had been informed immediately upon order, I would have ordered from elsewhere, rather than letting a client down as I had to. This was a tiny order, I realise, but this was a favour to an existing client, and customer service should not diminish correlating with the size of an order. I happen to order much larger orders with my usual job, but there is no way I would ever choose to order from a ridiculous wholesaler such as this one. Money spent should not equal good service."

Hopefully Trustpilot will not heavily moderate honest reviews, as Rexel do.

Appalling service at the Gateshead team valley by a Gary Dixon in May 2020.We rang and placed an order over the phone. My husband for the availability of a specific item which Gary confirmed he had in stock. We paid over the phone. When I picked the items up I was handed an open envelope with loose items in it, no identification on it. I asked Gary to confirm the type and number of items in the envelope( as in the middle of the pandemic it was impossible to count the items in the store as social distancing rules were in place and there was no space to examine the items). Gary confirmed again it was what we had ordered over the phone and the right amount. When arrived at home my husband examined the items and said they were not what he had ordered and there were only 80 in the envelope and not the 100 we paid for. After a phone call to the store Gary was very rude, never offered an exchange or refund and put the phone down on me. Appalling service and robbers as well!

I am a type 1 diabetic with severe issues. Today I dropped my daughter off,( she is 13 yrs of age) at a meeting, she was to be there for an hour. I decided to go for a run, however, after half hour I became very ill and confused. After an hour I was unable to know what country I was in, I looked around, not realising I was still in Basildon. I spotted Sarah and Allen in the warehouse and asked if they spoke English. They was both British and so caring. I owe them both so much for taking me in and contacting my mother for help. When I got home, my GP was on the phone because they to had realised I was in danger, this is due to a sensor I wear. Without Sarah and Allen, I do not know what would of happened to me. Please thank them both and you have very sinsere members of Staff on your side. Thank you so, so much. Teresa Smith 😘😘

I deal with Rexel Birmingham quite often and my god has it gone down hill since robin weaving has left ... they have employed a bloke called Ian who is the most rude inconsiderate man I have met and he sits and vapes in his office when it’s a none smoking building . He has employed someone called paddy on the counter who hasn’t got a clue about anything and always manages to muck my order up, the place use to be so welcoming and now it’s like a morgue. The only person I would give a good review about it Nathan the trade counter manager he tries liven the place up and always gives me the correct order, unfortunately the rest are useless. I will be going to edmundsons to see robin again at least he has some kind of customer service

Ordered 5 smoke alarms, simple enough? Oh no. UPS was the courier and they were a Useless Parcel Service too. After a week of waiting around, eventually they were delivered, in one box, but one was missing. (5 would not fit in the box). I spoke to someone at Rexel who said they would deliver another by Royal mail. Item was delivered today but I was asked to pay £3 postage as the sender hadn't paid the correct amount! I never want to deal with this company again.