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RG Law Reviews 

3,085
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 332 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful staff and efficient legal service, noting that queries are answered promptly and the entire process is handled smoothly from start to finish. Consumers often mention how reassuring, approachable, and professional the team is during property purchases and related legal matters. However, some customers also noted frustrating communication gaps, repeated staff changes, and unexpected delays during post-completion stages. A few people experienced sluggish response times and prolonged difficulties when trying to get updates on their ongoing cases. Others felt that the lack of proactive contact made the overall transaction significantly more stressful than expected.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting efficient conveyancing and dedicated support teams... See more

Customer service

Reviewers mention positive feedback about customer_service, noting a fantastic experience from start to... See more

Response time

Customers had positive experiences with response_time, consistently highlighting prompt and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that communication is consistently clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A pleasure to work with Jack and Amy at RG Law on our purchase. Both were professional, responsive, and communicative throughout the whole process, keeping us informed at every stage and always quick... See more

Company replied

Rated 5 out of 5 stars

Conveyancing excellent and aftercare team great. Always answer the phone - which particular wins for me. I don't call a lot but I do want an update. This team will always come back to you if yo... See more

Company replied

Rated 5 out of 5 stars

Our experience with Laura Wiseman and Will Turnball has been excellent. They have been very helpful in communicating information clearly and timely through email and over the phone. The stages through... See more

Company replied

Rated 5 out of 5 stars

Georgia L and Laura W were both incredibly easy to deal with and personable. Everything was dealt with in a timely manner and any questions/queries from us were explained clearly. We had a touch & go... See more

Company replied


Company details

  1. #24 of 65 best companies in Conveyancer
  2. #17 of 38 best companies in Estate Planning Lawyer
  3. #37 of 83 best companies in Law firm
  4. #27 of 58 best companies in Lawyer
  5. #61 of 159 best companies in Legal Services
  6. #21 of 43 best companies in Property lawyer

Written by the company

At RG Law, we are passionate advisors who build lasting connections with our clients long after their transaction has completed. We believe legal advice is about more than completing a matter. It is about building trusted relationships, understanding what matters most to our clients, and providing expert guidance and support throughout life's important milestones. Operating across England and Wales from our offices in Sidcup and York, we provide a fully online service, allowing clients to access expert legal advice without the need to visit our offices. Our specialist teams support clients with residential and commercial property transactions, new-build conveyancing, wills, probate, estate administration, trusts, and lasting powers of attorney. Over the last year, RG Law has received significant industry recognition for client care, commitment to training, business development, and professional excellence. Our achievements include award wins at the Modern Law Conveyancing Awards and a Highly Commended accolade for Conveyancer of the Year. We were also Highly Commended at The Negotiator Awards for our work and collaboration within the property sector. Our award-winning New Build Team specialises in helping clients and developers navigate the unique challenges and demanding timescales associated with newly constructed properties. With a strong focus on communication and efficiency, the team is geared towards meeting strict 28-day exchange deadlines while delivering an exceptional client experience. Our Wills, Probate and Estate Planning Team provides practical, straightforward advice to help clients protect their assets and plan for the future. From wills and lasting powers of attorney to inheritance tax planning, trusts, probate and estate administration, we help individuals and families make informed decisions to protect their most valuable assets with confidence. Everything we do is guided by our five core values: Openness, Excellence, Happiness, Opportunity and Togetherness. Our mission is simple: to be trusted advisors who build lasting connections, develop our people, support our communities, and help our clients move forward with peace of mind.

Your Trusted Legal Partner – RG Law

Written by the company

An Extraordinary Service Is Just a Click Away?
At RG Law, we’re more than just lawyers – we’re your trusted partners in every step of your legal journey. Our expert team of property and probate lawyers delivers exceptional client service with a personal touch. Whether you're buying or selling a home, we provide a proactive and consistent Conveyancing experience to keep things moving smoothly. Looking to plan? Our Wills and Probate specialists are here to help you protect what matters most. From drafting your Will to setting up a Lasting Power of Attorney, we’ll ensure your wishes are documented. Probate can feel overwhelming, but with RG Law by your side, you don’t have to navigate it alone. We offer straightforward advice, help manage inheritance tax issues, and assist in administering the estate, so you can focus on what matters.

Our Client Care Charter

A Service you can track

A Service you can track
While we always strive to get things right, we acknowledge that challenges sometimes arise. It’s in those moments that our steadfast commitment shines through: to listen, act fast, and resolve any issues with transparency and care. Our Client Charter outlines the promises we make to exceed your expectations—and give you the service you want in the way you want it.

Contact info

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Rated Excellent for Conveyancing by You

2600+ reviews for our award-winning property. Wills and Probate teams.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,085)

319 reviews in the last 12 months

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Rated 5 out of 5 stars

Warm and reliable service

Ms. Laura has been incredibly dependable throughout the entire process. Even though the procedures were lengthy and complex, she helped organise all the required documents for me and was always there whenever I needed assistance.

Thank you so much!

16 September 2025
Unprompted review
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Reply from RG Law

Dear Qiwei Li,

It is amazing to hear that Laura has been incredibly dependable throughout the entire process as she helped to organise all the documents and was always there when you needed assistance.

Thank you for leaving us this 5-star review, and for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

All credit goes to Craig Short...

All credit goes to Craig Short in conveyancing - Craig has been an absolute pleasure to deal with - efficient, polite and completely understanding of our situation. Highly recommend to anyone buying and/or selling property.

15 December 2025
Unprompted review
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Reply from RG Law

Dear Claire,

It is fantastic to hear that Craig was a pleasure to deal with during your house sale and purchase as he was efficient, polite and understanding of your situation. Thank you for choosing RG Law for your conveyancing matter, and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Excellent solicitors

I used RGLaw for conveyancing, Ewan was excellent kept me well informed and always responded quickly to my emails, I would highly recommend this company.

2 December 2025
Unprompted review
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Reply from RG Law

Dear Amanda,

It is amazing to hear that Ewan was excellent, kept you well informed and always responded quickly to your emails. Thank you for choosing RG Law for your Conveyancing matter, and for recommending us to others!

Kind Regards,
Olivia

Rated 4 out of 5 stars

Professional and knowledgeable

Professional and knowledgeable. We had a few issues with our purchase and Sophie Luckett stepped in and quickly smoothed things out. Overall a positive experience and I would recommend.

10 November 2025
Unprompted review
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Reply from RG Law

Dear Chantelle,

It is fantastic to hear that even though you experienced a few issues with your purchase, our Principal Relationship Coordinator managed to step in and smooth things out quickly. Thank you for choosing RG Law and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Very professional and…

Uba Ngenegbo was very professional and communicated a steady timeline in completing my lease extension promptly and smoothly. Highly recommend him and the RG Law team, thank you!

15 December 2025
Unprompted review
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Reply from RG Law

Dear Customer,

It is amazing to hear that Uba was professional throughout your Lease Extension. I am also glad to hear that he communicated a steady timeline for completion with you. Thank you for choosing RG Law for your conveyancing matter, and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Excellent from start to finish

Excellent from start to finish, they understood and acted on my requests at all times and looked after my well being, highly recommended especially Bethany and ana, superb service with the sale and purchase of our homes, once again a big thanks to ana and Bethany.
Kind regards, terry n Jeana

10 December 2025
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Reply from RG Law

Dear T Burgess,

It is amazing to hear that Ana and Bethany were excellent from start to finish throughout your house sale and purchase as they understood your requests and looked after your well-being during a stressful time. Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

V pleased with the experience from RG

V pleased with the experience from RG, in particular Bethany who managed my case. done a lot of property transactions over the years, and the proactivity in moving this one forward from Bethany and RG was great. not a single chase needed (unlike many competitors)!

9 December 2025
Unprompted review
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Reply from RG Law

Dear Edward,

It is fantastic to hear that Bethany was proactive throughout your property transaction! It is also great to know that you did not have to chase us for updates. Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

The whole process from start to finish…

The whole process from start to finish was managed extremely professionally. I would have no issues in recommending RG law to any of my friends or family, thanks to Ewan for all his work.

12 December 2025
Unprompted review
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Reply from RG Law

Dear Neil,

It is amazing to hear that Ewan managed your case extremely professionally. Thank you for recommending us to others and for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Nadia

Huge thank you to Nadia, at RG Law, for sorting out wills for my wife and myself in a timely manner.

Nadia was always professional and approachable throughout the process in dealing with any questions/queries we had. All queries, whether by telephone or email, were handled promptly and efficiently with regular updates given along the way.

Thank you so much Nadia; it was also lovely to meet you and your colleague, Haron. We would not hesitate to recommend RG Law for any services you provide.

11 December 2025
Unprompted review
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Reply from RG Law

Dear NA,


It is amazing to hear that Nadia sorted out your Wills in a timely manner and was professional and approachable. It is also lovely to know that she answered all of your questions/queries by telephone and email, with updates given along the way.

Thank you for choosing RG Law for your Wills!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Pulled out the stops

Debra at RG Law was very thorough, detailed and dedicated throughout the process, and helped get my sale through at a push for time which I very much appreciated. Debra and Rianna were amazing - was so impressed by all their hard work and for pulling out the stops when I needed it. Would highly recommend.

10 December 2025
Unprompted review
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Reply from RG Law

Dear Customer,

It is amazing to hear that Debra was thorough, detailed and dedicated throughout your house sale! Thank you so much for recommending us and for choosing RG Law for your Conveyancing matter.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Having used RG law to sell a property i…

Having used RG law to sell a property i cant recommend them enough.
Ana and Bethany have been superb and a pleasure to deal with. Everything has been dealt with extremely swiftly and professionally. Would not hesitate to recommend. Many thanks. Nolan.

10 December 2025
Unprompted review
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Reply from RG Law

Dear Nolan S,

It is fantastic to hear that Ana and Bethany have been superb and a pleasure to deal with throughout your house sale! It is great to know that everything was dealt with swiftly and professionally.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

RG Law Conveyancing

Highly recommend this law firm who helped with my sale and purchase. Bethany was absolutely amazing and took all the stress out of our process, which had been very stressful and involved 2 previous firms. It is 100% worth it to pay a little bit more to get the quality RG Law provides.
Bethany was so communicative, quick and always happy to help with my many queries.
A big thank you to Bethany, Will, Ewan and George who all supported us.

19 November 2025
Unprompted review
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Reply from RG Law

Dear NJ,

It is amazing to hear that Bethany, Will, Ewan and George all worked together to provide you with a stress-free house sale and purchase! I am glad to know that you found us to be good value for money as we were communicative, quick and always happy to help.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Conveyancing. A good result

I was happy with the conveyancing service with I received and I found Loren and Haron most helpful.

28 November 2025
Unprompted review
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Reply from RG Law

Dear William,

It is fantastic to hear that Loren and Haron were helpful during the conveyancing process. Thank you for choosing RG Law!

Kind Regards,
Olivia

Rated 5 out of 5 stars

First time buyers

We were first-time buyers and our house purchase wasn’t straightforward, but Ana and Bethany were great throughout. They always kept us updated and made sure we understood what was happening.

We’re really happy with the service and would definitely recommend them. We where extremely grateful how quickly there managed to get us to exchange once receiving the last documents from the seller.

Thank you so much

5 December 2025
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Reply from RG Law

Dear Customer,

It is fantastic to hear that Ana and Bethany were great as they always kept you up to date and ensured you were fully informed throughout your first house purchase!

Thank you for choosing RG Law for your Conveyancing matter.

Kind Regards,
Olivia

Rated 5 out of 5 stars

RG Law dealt with my problematic house…

RG Law dealt with my problematic house sale/ I can't speak highly enough of the service I received during my stressful house sale process. Loren and her team at RG Law deserve a special mention for going above and beyond, particularly Haron & Hannah. I thank you all for the way that you handled this troublesome sale and buyer

5 December 2025
Unprompted review
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Reply from RG Law

Dear Neville,

It is amazing to hear that Loren, Haron and Hannah went above and beyond to navigate your tricky house sale. Thank you for leaving us such a lovely 5 Star review, and for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Professional, effcient and highly recommended

Working with RG Law has been an excellent experience. The team was always professional, responsive and transparent through the entire process.
Special thanks to Loren and Haron who guide us with patience, answered all our questions promptly and ensured every detail was handled efficiently and on time.

4 December 2025
Unprompted review
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Reply from RG Law

Dear Diego,

It is fantastic to hear that Loren and Haron were professional, responsive and transparent throughout the Conveyancing process. Thank you for choosing RG Law!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Excellent service

Excellent service from Reece at RG LAW. Reece was so efficient and clear when communicating with me. His responses were quick and detailed. Made the whole process very smooth. I would highly recommend, absolutely 5 star service.

28 November 2025
Unprompted review
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Reply from RG Law

Dear Joyce,

It is amazing to hear that Reece was efficient and clear when communicating with you. I am glad to hear that his responses were detailed and quick which made the process smooth. Thank you for choosing RG Law and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Highly recommended

I utilized their services for my initial property acquisition. The process was seamless, and I successfully obtained the keys to my new residence on my preferred date. My initial contact with them was in the first week of August 2025, leading to extensive email and phone correspondence with RG Law over nearly three months. I interacted with various team members, all of whom provided excellent support. I would like to specifically acknowledge Suwati, who was an outstanding and knowledgeable colleague. She expertly guided me through the entire process, particularly after some staff transitions within RG Law.

I acknowledge the customer feedback regarding communication challenges, and regrettably, I can confirm experiencing similar issues. However, despite these challenges, they consistently met all deadlines. I have also noted concerns in other reviews regarding the land registry certificate, and I am interested to observe their handling of this matter.

I confidently recommend RG Law for first-time property buyers.

21 November 2025
Unprompted review
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Reply from RG Law

Dear Prashanthan,

We are delighted to hear that your first property purchase went smoothly and that our team provided you with knowledgeable and supportive guidance throughout the process.

We also appreciate your constructive feedback regarding communication, we are always looking to improve so we will take this on board.

Thank you for recommending us and for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 4 out of 5 stars

RG Law were great throughout

RG Law were great throughout the purchase of our new build property. There was a slight error with our final completion statement close to the completion date, which is the only reason we’ve given 4 stars. However, the mistake was rectified quickly and we received a refund on the same day for overpaid funds. Despite this small administrative error I would use RG Law again.

20 November 2025
Unprompted review
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Reply from RG Law

Dear Customer,

Thank you for your feedback and for choosing RG Law for your new build purchase. We are pleased to hear that you found our service supportive throughout the process. We do apologise for the administrative error on the final completion statement and are glad it was resolved promptly. We appreciate your understanding and would be delighted to work with you again in the future.

Kind Regards,
Olivia

Rated 1 out of 5 stars

I would not recommend. Poor Customer Service. Lack of Accountability.

We used RG Law to purchase our property in December 2023. They were great when we first purchased the property but little did we know that 2 years later when we came to re-mortgage the house their negligence caused us serious headache. RG Law did not apply for our Land Registry change until December 2024, 1 year after we completed. This only came to light when we came to re-mortgage after 2 years in the house.

We received abysmal service from the Post Completion Team. I called multiple times across the span of 4 weeks & it wasn't until I made a serious complaint that anyone acknowledged me. The Management Team refuse to call you & do not acknowledge their negligence. I didn't receive a single apology from the Post Completion Management Team, despite the company's quite evident mistake. Despite the urgency of the situation due to our impending Mortgage offer ending the Post Completion Team showed no care, help nor did what they said they would do. We were not able to complete on our Re-Mortgage until the Land Registry application was complete, & it created a huge amount of unneccessary stress & hassle chasing people last minute.

One of the main frustrations with this company is the lack of accountability and honesty. They insinuated that the delays were with Land Registry until I contacted Land Registry myself & found out the application was submitted 12 months after our completion date. Everytime I'd call to checkup on the progress with RG Law I'd get told everything was in progress & I would then contact Land Registry to find out yet again that it was RG Law that they were waiting on to send documents. The documents were requested in July 2025 & they were only sent at the end of November 2025 due to me having to make multiple phone calls & complaints to RG Law. Each time I'd been told it was in progress nothing had actually been actioned. If I had not called multiple times & sent multiple emails & complaints would this have been completed this year? I don't think so.

The saving grace and the only accountable & helpful member of staff I encountered was Karen Marsh on the Experience Team. Within 48hours of our complaint to the experience team she called me twice & updated me. No other member of the post Completion team nor Management Team ever bothered to pick up the phone to me or update me despite assuring me with every communication that I would be updated. When a mistake this significant is made, I would expect a phone call. I don't believe that Managers or those in a Senior position should hide behind emails when their company is at fault.

If you do use RG Law I would be on top of them with the administration & double check everything has been done promptly & properly, because it's not worth the stress years down the line. I would recommend just using another Solicitor. We were recommended RG Law by Abbey New Homes who we purchased with, & as first time buyers we just went with what were advised. I would recommend doing your research & looking around to save the stress & hassle down the line.

28 November 2025
Unprompted review
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Reply from RG Law

Hello Emma, I am so sorry that our post-completion team did not action your request promptly and call you. This is not in line with the high level of client care we provide. We will be investigating what happened.

We pride ourselves on providing a stress-free experience when instructing, and we are sorry we failed to do this for you.

Thank you for raising this, as it will help us review our processes to prevent anyone else from having this experience with us.

Regards Karen

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