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RG Law Reviews 

3,085
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 332 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the helpful staff and efficient legal service, noting that queries are answered promptly and the entire process is handled smoothly from start to finish. Consumers often mention how reassuring, approachable, and professional the team is during property purchases and related legal matters. However, some customers also noted frustrating communication gaps, repeated staff changes, and unexpected delays during post-completion stages. A few people experienced sluggish response times and prolonged difficulties when trying to get updates on their ongoing cases. Others felt that the lack of proactive contact made the overall transaction significantly more stressful than expected.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, responsiveness, and... See more

Service

Clients share positive opinions on service, highlighting efficient conveyancing and dedicated support teams... See more

Customer service

Reviewers mention positive feedback about customer_service, noting a fantastic experience from start to... See more

Response time

Customers had positive experiences with response_time, consistently highlighting prompt and helpful... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that communication is consistently clear,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A pleasure to work with Jack and Amy at RG Law on our purchase. Both were professional, responsive, and communicative throughout the whole process, keeping us informed at every stage and always quick... See more

Company replied

Rated 5 out of 5 stars

Conveyancing excellent and aftercare team great. Always answer the phone - which particular wins for me. I don't call a lot but I do want an update. This team will always come back to you if yo... See more

Company replied

Rated 5 out of 5 stars

Our experience with Laura Wiseman and Will Turnball has been excellent. They have been very helpful in communicating information clearly and timely through email and over the phone. The stages through... See more

Company replied

Rated 5 out of 5 stars

Georgia L and Laura W were both incredibly easy to deal with and personable. Everything was dealt with in a timely manner and any questions/queries from us were explained clearly. We had a touch & go... See more

Company replied


Company details

  1. #24 of 66 best companies in Conveyancer
  2. #17 of 38 best companies in Estate Planning Lawyer
  3. #38 of 83 best companies in Law firm
  4. #27 of 58 best companies in Lawyer
  5. #61 of 159 best companies in Legal Services
  6. #21 of 43 best companies in Property lawyer

Written by the company

At RG Law, we are passionate advisors who build lasting connections with our clients long after their transaction has completed. We believe legal advice is about more than completing a matter. It is about building trusted relationships, understanding what matters most to our clients, and providing expert guidance and support throughout life's important milestones. Operating across England and Wales from our offices in Sidcup and York, we provide a fully online service, allowing clients to access expert legal advice without the need to visit our offices. Our specialist teams support clients with residential and commercial property transactions, new-build conveyancing, wills, probate, estate administration, trusts, and lasting powers of attorney. Over the last year, RG Law has received significant industry recognition for client care, commitment to training, business development, and professional excellence. Our achievements include award wins at the Modern Law Conveyancing Awards and a Highly Commended accolade for Conveyancer of the Year. We were also Highly Commended at The Negotiator Awards for our work and collaboration within the property sector. Our award-winning New Build Team specialises in helping clients and developers navigate the unique challenges and demanding timescales associated with newly constructed properties. With a strong focus on communication and efficiency, the team is geared towards meeting strict 28-day exchange deadlines while delivering an exceptional client experience. Our Wills, Probate and Estate Planning Team provides practical, straightforward advice to help clients protect their assets and plan for the future. From wills and lasting powers of attorney to inheritance tax planning, trusts, probate and estate administration, we help individuals and families make informed decisions to protect their most valuable assets with confidence. Everything we do is guided by our five core values: Openness, Excellence, Happiness, Opportunity and Togetherness. Our mission is simple: to be trusted advisors who build lasting connections, develop our people, support our communities, and help our clients move forward with peace of mind.

Your Trusted Legal Partner – RG Law

Written by the company

An Extraordinary Service Is Just a Click Away?
At RG Law, we’re more than just lawyers – we’re your trusted partners in every step of your legal journey. Our expert team of property and probate lawyers delivers exceptional client service with a personal touch. Whether you're buying or selling a home, we provide a proactive and consistent Conveyancing experience to keep things moving smoothly. Looking to plan? Our Wills and Probate specialists are here to help you protect what matters most. From drafting your Will to setting up a Lasting Power of Attorney, we’ll ensure your wishes are documented. Probate can feel overwhelming, but with RG Law by your side, you don’t have to navigate it alone. We offer straightforward advice, help manage inheritance tax issues, and assist in administering the estate, so you can focus on what matters.

Our Client Care Charter

A Service you can track

A Service you can track
While we always strive to get things right, we acknowledge that challenges sometimes arise. It’s in those moments that our steadfast commitment shines through: to listen, act fast, and resolve any issues with transparency and care. Our Client Charter outlines the promises we make to exceed your expectations—and give you the service you want in the way you want it.

Contact info

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Rated Excellent for Conveyancing by You

2600+ reviews for our award-winning property. Wills and Probate teams.

4.8

Excellent

TrustScore 5 out of 5

3k reviews

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4.8

All reviews

(3,085)

318 reviews in the last 12 months

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Rated 5 out of 5 stars

Ewan and Annabelle were brilliant.

Ewan and Annabelle were brilliant. As totally clueless first time buyers, their guidence and help was invaluable to us. Every stage of the purchase process was explained to us in a friendly and easy to understand manner. I would highly reccomend RG Law.

8 June 2026
Unprompted review
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Reply from RG Law

Dear Barb,

It is fantastic to hear that Ewan and Annabelle were brilliant throughout your first house purchase as they provided guidance and explained every stage to you in a friendly and understanding manner. Thank you for choosing RG Law for your conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Uba and Becky were very helpful

Uba and Becky were very helpful, and patient with me being a total novice to my new purchase,terms and conditions etc we had to jump through all the government hoops but it all went quite smoothly albeit a bit late on my end but we got there in the end, it was also a very good rate for the services provide and extremely competitive compared to a few other companies I’d approached

16 June 2026
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Reply from RG Law

Dear George,

It is amazing to hear that Uba and Becky were helpful and patient throughout your property purchase and guided you through all the documents. I am glad to hear that you found our fees to be competitive within the conveyancing market. Thank you very much for choosing RG Law for your purchase transaction!

Kind Regards,
Olivia

Rated 5 out of 5 stars

A great service for auction purchases

This is my second transaction and I will continue use RG Law. Uba and Becky in particular understand the risks and pressures with auction purchases, and are responsive to the accelerated time constraints. A great service again with our next instruction already in progress.

17 June 2026
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Reply from RG Law

Dear Jaime,

It is fantastic to hear that you have returned to use us again due to Uba and Becky's knowledge of the risks and pressures with Auction purchases. Thank you for choosing RG Law for your conveyancing matter!

Kind Regards,
OIivia

Rated 5 out of 5 stars

Five Stars – Exceptional Service from Uba and Becky!

I cannot recommend Uba and Becky highly enough. My recent property purchase turned out to be quite challenging, with a few last minute surprises on the seller’s side that caused unexpected delays. However, Uba and Becky completely stepped up, proactively pushed it through and ensured that the impact and delay for me was kept to an absolute minimum.

Uba was brilliant as my solicitor - always professional, thorough and incredibly responsive under pressure. Becky was equally fantastic, seamlessly managing the shifting timelines and keeping the momentum going when we needed it most.

They are an exceptional team who genuinely care about their clients, offering clear communication and total peace of mind from start to finish. If you want a team that can smoothly navigate unexpected hurdles, look no further!

16 June 2026
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Reply from RG Law

Dear Nikki,

It is fantastic to hear that Uba and Becky proactively pushed your transaction through when unexpected delays came up at the last minute to ensure that the impact and delays were kept to an absolute minimum.

I am very glad to hear that you found Uba to be professional, thorough and incredibly responsive, and that Becky was equally fantastic as she managed the distupted timelines seamlessly and kept the momentum going at a time when it was needed most. I am sure the team will be very pleased to hear that their hard work paid off!

Thank you very much for choosing RG Law for your Conveyancing matter.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Great service throughout

Georgia L and Laura W were both incredibly easy to deal with and personable. Everything was dealt with in a timely manner and any questions/queries from us were explained clearly. We had a touch & go completion week and Laura was able to take control of our conveyancing and ensure everything was taken care of. Great service throughout.

12 June 2026
Unprompted review
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Reply from RG Law

Dear Cory,

It is fantastic to hear that you found Georgia and Laura to be incredibly easy to deal with and personable throughout your conveyancing transaction. It is also great to hear that they explained everything to you, dealt with everything in a timely manner, and answered all your questions/ queries.

I am glad to know that you experienced a great service with us! Thank you for choosing RG Law.

Kind Regards
Olivia

Rated 1 out of 5 stars

TITLE DEED NOT REGISTERED IN MY NAME

10 years ago I used RG Law when purchasing my flat. Now I have sold it, only to find out that they never registered the title deeds in my name, only the lease title. The chain was all ready to complete in April. I contacted RG Law and 10 weeks later we are no further forward. The whole chain is going to collapse and they don't seem to care! I would definitely NOT recommend RG Law.

27 April 2026
Unprompted review
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Reply from RG Law

Dear Julie,

We are very sorry to read your feedback and appreciate you bringing this to our attention.

We take all concerns seriously and would like the opportunity to review this matter fully. Please contact our feedback team at myexperience@rglaw.co.uk with your details so we can investigate and provide a clear response.

Kind Regards,
Olivia

Rated 5 out of 5 stars

We recently used RGLaw to sell a flat…

We recently used RGLaw to sell a flat which was sold last October but took nearly 8 months to go through no thanks to the procedures of the 2 management companies involved. We had a couple of case managers along the way but then after recently joining the firm Amy Thompson took over as case manager in March. Amy immediately got to grips with the case and started chasing and sorting outstanding matters. Also more importantly keeping us informed. Amy gave me complete confidence in her ability to resolve problems , get answers without fuss and kept pushing to the extent that we eventually exchanged and completed on the same day. I'm sure you will have a great future Amy and this also applies to Jack who joined Amy as her assistant. Jack was also good at keeping me informed, being very polite and professional.
I would not hesitate to recommend and use you again in the future, fully deserve the 5 star rating . Thank you for getting the job done.
Best wishes Richard Aston

8 October 2025
Unprompted review
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Reply from RG Law

Dear Richard,

It is amazing to hear that Amy and Jack got to grips with your case immediately after taking over and started chasing and finalising outstanding matters. I am very glad to know that they kept you informed throughout your leasehold flat sale.

Thank you for choosing RG Law, and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Great service from both Haron & Loren…

Great service from both Haron & Loren dealing with the sale of our house, and for the ongoing support with our next purchase.
Oh and a mention for Ben for helping out while Loren was on annual leave.
Well done guys

15 June 2026
Unprompted review
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Reply from RG Law

Dear Donna,

It is amazing to hear that Loren and Haron provided a great service throughout the sale of your house and are continuing this level of service through to your ongoing house purchase! We are also glad to know that Ben, our Holiday Cover Case Manager left a lasting impression too! Thank you for choosing RG Law for your conveyancing matter.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Akshaye and Regina have been very…

Akshaye and Regina have been very helpful & efficient carrying out there duties and been very polite on the phone
I would recommend them & use them again in the future

12 June 2026
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Reply from RG Law

Dear Jason,

It is fantastic to hear that Akshaye and Rejina were very helpful and efficient throughout the conveyancing process. I am glad to know that the team were very polite over the phone and that you would recommend us to others, we really appreciate it!

Thank you for choosing RG Law.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Loren and Haron looked after me very…

Loren and Haron looked after me very well every step of the way, they where both there to support me me with any questions I had and explanied everything in detain

18 May 2026
Unprompted review
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Reply from RG Law

Dear Char P,

It is amazing to hear that Loren and Haron looked after you throughout your conveyancing matter and supported you with answering any questions and explaining everything in detail. Thank you for choosing RG Law!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Sale of family property

I have recently completed a property sale owing to a bereavement. Hannah was fantastic and kept me informed of progress every step of the way. If I emailed with a query she responded quickly, efficiently, politely and professionally. I would most definitely recommend her. She was also very understanding that this was an emotional time for me.

12 June 2026
Unprompted review
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Reply from RG Law

Dear Ginny,

It is amazing to hear that Hannah was fantastic and kept you informed throughout the process of completing a probate sale.

We are glad to know that through this difficult and emotional time, Hannah responded quickly, efficiently, politely and professionally to emails and queries, which we hope gave you some peace of mind and a feeling of being supported.

Thank you for choosing RG Law for your conveyancing matter, and for recommending us to other, we really appreciate it.

Kind Regards,
Olivia

Rated 5 out of 5 stars

A really excellent experience

A really excellent experience. Hannah was fantastic.

13 June 2026
Unprompted review
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Reply from RG Law

Dear Stephen,

It is amazing to hear that Hannah was fantastic throughout your conveyancing matter. I am glad to know that you had a really excellent experience and Hannah's hard work paid off!

Thank you for choosing RG Law.

Kind Regards,
Olivia

Rated 5 out of 5 stars

Lovely team of people

Lovely team of people, who helped us through will revisions and made the process completely painless. Always dealt with us promptly and efficiently.

9 June 2026
Unprompted review
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Reply from RG Law

Dear Tony,

It is fantastic to hear that you found the team to be lovely and they helped you through the process completely pain-free! I am glad to know that everything was dealt with promptly and efficiently.

Thank you for choosing RG Law!

Kind Regards,
Olivia

Rated 5 out of 5 stars

An excellent and carefree experience…

An excellent and carefree experience selling my house with them. I felt incredibly well looked after the whole time. George and Khiah were excellent. Always communicating, super professional and very personable. Thank you both.

12 June 2026
Unprompted review
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Reply from RG Law

Dear Alex,

It is amazing to hear that George and Khiah provided an excellent and carefree experience when selling your home with them. I am glad to know that you were incredibly well looked after as the team always communicated and remained super professional and personable.

Thank you for choosing RG Law for your conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Just like to say a massive thank you to…

Just like to say a massive thank you to Hannah for the work she put into the purchase of our home.

Hannah was very swift in dealing with the purchase and kept us informed every step of the way. Would highly recommend RG law and especially Hannah.

5 June 2026
Unprompted review
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Reply from RG Law

Dear Chris,

It is fantastic to hear that Hannah was very swift when dealing with the purchase of your home. I am also glad to hear that you were kept informed every step of the way. Thank you for choosing RG Law for your conveyancing matter and for recommending us to others!

Kind Regards,
Olivia

Rated 5 out of 5 stars

Hannah Holman was very helpful

Hannah Holman was very helpful, kept me informed and in the loop with good communication at every stage.

10 June 2026
Unprompted review
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Reply from RG Law

Dear Customer,

It is amazing to hear that Hannah was very helpful and kept you informed throughout the process. I am glad to know that she had good communication at every stage. Thank you for choosing RG Law for your conveyancing matter!

Kind Regards,
Olivia

Rated 1 out of 5 stars

Proceed with RG Law with caution

Having used RG Law on several occasions over many years for purchase and sale (and been extremely satisfied) I am now deeply disappointed in the lack of service regarding the registration of my house with Land Registry. Three years after my purchase my home remains unregistered with Land Registry. I discovered this only by searching Land Registry records for my property. RG Law's Post Completion department are completely silent at my attempts to reach them. Emails and voicemail messages to the Post Completion Department are unanswered and in spite of repeated requests for clarity and information I have been left completely in the dark. I have left 5 star reviews for this company in the past but now would not recommend them or at the very least, proceed with caution when it comes to the post purchase service. There may well be a valid reason for the non registration but RG Law are not responding to my polite requests for information and communication. Be aware that RG Law are not members of the Law Society and not regulated by them. Their regulatory body is the Council for Licensed Conveyancers (CLC). I am hoping that someone at RG Law's Post Completion department in Kent will see this review and get in touch with me.

8 June 2026
Unprompted review
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Reply from RG Law

Dear Linda,

We are very sorry to hear about your experience, especially after your previous positive feedback. We understand how frustrating this situation must be.

While Land Registry delays can occur, we fully acknowledge that you should have received timely updates and responses. The lack of communication you have described is not the standard we aim to provide.

We would like to investigate this as a priority and provide you with a clear update. Please contact us directly at myexperience@rglaw.co.uk and we will ensure your case is reviewed urgently.

Kind regards,
My Experience Team

Rated 2 out of 5 stars

Poor communication, internal staffing issues and overall poor service

I feel the need to leave a review to warn others about our recent experience with RG Law in York.

After initially receiving excellent communication from the sales team to get our case on board, things quickly deteriorated. We were in a short chain, with a first-time buyer purchasing our property and our onward purchase being a vacant property, so everyone was hoping for a relatively quick and straightforward transaction. Unfortunately, that was not the case.

During our transaction, three separate members of staff left the business. Each time, the case was handed over to someone new who appeared to have to familiarise themselves with it from scratch, resulting in additional delays of weeks, and in some cases months.

Queries that had already been raised and answered were not forwarded to our seller until a month later, causing significant frustration and leading them to threaten to withdraw from the sale. Direct phone numbers provided for our case handler regularly went straight to voicemail, and when emails were not being responded to, it became almost impossible to get an update.

To add to this, months after receiving our final invoice and completion statement, we have now received an impersonal email advising that we owe additional money for a search that was apparently omitted from the original bill.

Overall, what should have been a relatively straightforward transaction took more than eight months to complete. The poor communication, repeated staff changes, and apparent internal issues made the process far more stressful than it needed to be.

Based on our experience, I would not recommend RG Law in York and would not use them again.

7 April 2026
Unprompted review
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Reply from RG Law

Dear Jess,

Thank you for taking the time to share your experience. We are very sorry to hear about the delays, communication issues, and disruption caused by staff changes during your transaction, we understand how frustrating this must have been.

This is not the standard of service we aim to provide, and we take your feedback seriously. We would really appreciate the opportunity to look into this further and address your concerns directly. Please contact our feedback team at myexperience@rglaw.co.uk with your details so we can investigate this matter.

Kind Regards,
My Experience Team

Rated 5 out of 5 stars

Fantastic experience.

What a fantastic experience dealing with Hannah Holman at RG Law. Hannah was so patient, polite and understanding, especially when I got a little flustered if I did not quite understand anything. Hannah always explained everything clearly to me and helped me fill in all the forms correctly. Lovely lady, great firm.

6 June 2026
Unprompted review
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Reply from RG Law

Dear Linda,

It is amazing to hear that Hannah provided you a fantastic experience with us as she was patient, polite and understanding. I am glad to know that she always explained everything and helped you with filling in all the forms.

Thank you for choosing RG Law for your Conveyancing matter!

Kind Regards,
Olivia

Rated 5 out of 5 stars

One happy new homeowner...

Josh and Fran were exceptional throughout the entire process. The efficiency and clarity with which they communicated was second to none.

The project needed to be completed quickly due to changing family circumstances and they acted with every lever they had to pull to make this happen. We completed in 7 weeks - a third of the UK average time.

This is my 3rd purchase and I've never worked with a better legal team.

I couldn't recommend them enough...

5 June 2026
Unprompted review
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Reply from RG Law

Dear Chris,

Thank you so much for your fantastic feedback and congratulations on your new home!

It is amazing to hear that Josh and Francesca provided such a high level of service and were able to support you through a quick completion, especially given your changing circumstances. Completing in 7 weeks is a great achievement, and it’s wonderful to know their communication and efficiency stood out. Wishing you all the very best in your new home, and thank you again for your recommendation!

Kind Regards,
Olivia

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