RHS Plants Reviews 

11,783
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products arrive very quickly, are carefully and securely packaged, and reach them in excellent, healthy condition ready for planting. People also appreciate the extensive collection available, noting that finding what they need and placing orders online is a straightforward, smooth process. Some reviewers were not happy with occasional delivery delays, noting that couriers sometimes failed to follow instructions or missed scheduled drop-off windows entirely. A few other people also felt that certain delivered specimens were too small, very dry, or arrived in a surprisingly poor and disappointing state.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent condition and secure... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent condition and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and arrive... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and provides a... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order handling and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 5 out of 5 stars

The RHS had a plant for which I had been searching for some time They will be the first place I look in future. The plants ordered were in excellent condition and very well packaged. I have never r... See more

Rated 5 out of 5 stars

I was taking advantage of some reduced prices as well as ordering one or two non plant items. The order arrived promptly and the plants look very healthy. Yet to be able to plant them out because of... See more



Company details

  1. #156 of 187 best companies in Garden centre
  2. #29 of 42 best companies in Flower Delivery
  3. #86 of 123 best companies in Garden Furniture Shop
  4. #39 of 49 best companies in Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(11,783)

7,230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

The product was very well packaged and it arrived in great condition. The plant was a very good product at a good price. I had a good choice also.

28 July 2026
Rated 5 out of 5 stars

Quality plants

Great selection of plants to order online. I wanted ones for a shady area of the garden and these were easy to find.
The plants arrived safely and securely and were in perfect condition ready to plant on

28 July 2026
Rated 1 out of 5 stars

Product not as described.

Not happy with the 15cm diameter 'Crackle glaze plant pot in ivory' that I ordered for £12.99.

It is misshapen and not round so it only measures 13cm across the top. I wish I could upload pictures showing how bad it looks and the measuring tape on top showing the size. I have a picture of a 14cm plastic pot not fitting in it, with half of it sticking out the top so not right to advertise and price it as being 15cm. Not at all as described and I can't use it as intended. :(

19 June 2026
Rated 5 out of 5 stars

Plants are great.

Plants are great.
Had a major problem with the packaging, in that after delivery by Avri the bottom of the packaging had opened up & we had a lot of compost left all over our doorstep.
Not sure where the problem lies.

28 July 2026
Rated 5 out of 5 stars

We've made two orders recently

We've made two orders recently, for a Sumach shrub and a Fatsia Japonica. Both arrived quickly and appear to be fine specimens, as you'd expect from RHS!. Despite the heat both are now planted and getting well-watered. Very pleased with purchases.

28 July 2026
Rated 2 out of 5 stars

disappointing

Although very well packaged, the plants were not in great condition on arrival. In my opinion for the price paid, they were rather miserable specimens in very small pots.

22 July 2026
Rated 1 out of 5 stars

Tiny expensive plants

Plants were tiny and very very expensive. Will not be buying from them ever again. My local garden centre is much better value. Feel I have been done.

28 July 2026
Rated 4 out of 5 stars

Soil enhancer and potting compost…

Soil enhancer and potting compost arrived quickly. No issue with the items I bought however they were delivered on a large wooden pallet and the delivery driver couldn’t deliver them to the side of the garage as requested because of gravel and his trolley wouldn’t work on this surface. So I got a work out (I’m 65 and haven’t been to a gym in quite a few years) moving 10x50l and 5x20l bags about 20 feet from the drive (so that our cars could get in and out) and then had to manoeuvre the wooden pallet (as the driver said they didn’t take them away) - had I known this would have been a problem I would have sourced the product elsewhere. I still have to get rid of the pallet
Which is a little annoying .

24 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look