RHS Plants Reviews 

11,781
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products arrive very quickly, are carefully and securely packaged, and reach them in excellent, healthy condition ready for planting. People also appreciate the extensive collection available, noting that finding what they need and placing orders online is a straightforward, smooth process. Some reviewers were not happy with occasional delivery delays, noting that couriers sometimes failed to follow instructions or missed scheduled drop-off windows entirely. A few other people also felt that certain delivered specimens were too small, very dry, or arrived in a surprisingly poor and disappointing state.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent condition and secure... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent condition and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and arrive... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and provides a... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order handling and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 5 out of 5 stars

The RHS had a plant for which I had been searching for some time They will be the first place I look in future. The plants ordered were in excellent condition and very well packaged. I have never r... See more

Rated 5 out of 5 stars

I was taking advantage of some reduced prices as well as ordering one or two non plant items. The order arrived promptly and the plants look very healthy. Yet to be able to plant them out because of... See more



Company details

  1. #156 of 187 best companies in Garden centre
  2. #29 of 42 best companies in Flower Delivery
  3. #86 of 123 best companies in Garden Furniture Shop
  4. #39 of 49 best companies in Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

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4.3

All reviews

(11,781)

7,230 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Very good quality plants arrived…

Very good quality plants arrived looking very healthy and well watered. Only slight disappointment was the time it took to deliver. I appreciate you email when dispatched but maybe a brief email if it is delayed would make all the difference. But it was worth the wait.

27 July 2026
Rated 1 out of 5 stars

Very poor

Very disappointed with this plant would
Have expected afar better and bushier plant for the price paid

27 July 2026
Rated 2 out of 5 stars

Poor Quality

Plants we received were of poor quality. No leaves at all, dead brown stems.
Contacted customer services who promptly arranged replacements unfortunately these were exactly the same.
I cannot fault RHS customer service who then issued a full refund. I was just disappointed as have ordered many plants from RHS over the years and all have been of the highest quality.

24 July 2026
Rated 5 out of 5 stars

Plant was very well packaged

Plant was very well packaged, in a safe manner. Arrived in perfect condition. I have bought plants from other places in the past couple of weeks and the condition of the plants that turned up and the way they were packaged, wasnt anywhere close to RHS

23 July 2026
Rated 5 out of 5 stars

Excellent range of plants

The RHS had a plant for which I had been searching for some time They will be the first place I look in future. The plants ordered were in excellent condition and very well packaged. I have never received a mail order plant in poor condition from them, whereas this is not the case with other online suppliers.

21 July 2026

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