RHS Plants Reviews 

11,783
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 7,388 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products arrive very quickly, are carefully and securely packaged, and reach them in excellent, healthy condition ready for planting. People also appreciate the extensive collection available, noting that finding what they need and placing orders online is a straightforward, smooth process. Some reviewers were not happy with occasional delivery delays, noting that couriers sometimes failed to follow instructions or missed scheduled drop-off windows entirely. A few other people also felt that certain delivered specimens were too small, very dry, or arrived in a surprisingly poor and disappointing state.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the excellent condition and secure... See more

Quality

Consumers find quality to be positive, frequently highlighting that plants arrive in excellent condition and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, noting that packages arrive quickly and arrive... See more

Order

Users describe positive interactions with order, highlighting that the website is easy to use and provides a... See more

Service

Customers consistently note positive experiences with service, highlighting prompt order handling and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Excellent service, good price (in the sale) and very healthy plants. One small plant had less than expected top growth which I reported. However. the root system is good and should be fine. Stsff resp... See more

Rated 4 out of 5 stars

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was aw... See more

Rated 5 out of 5 stars

The RHS had a plant for which I had been searching for some time They will be the first place I look in future. The plants ordered were in excellent condition and very well packaged. I have never r... See more

Rated 5 out of 5 stars

I was taking advantage of some reduced prices as well as ordering one or two non plant items. The order arrived promptly and the plants look very healthy. Yet to be able to plant them out because of... See more



Company details

  1. #156 of 187 best companies in Garden centre
  2. #29 of 42 best companies in Flower Delivery
  3. #86 of 123 best companies in Garden Furniture Shop
  4. #39 of 49 best companies in Nursery

Written by the company

RHS Plants offers a wide selection of high-quality plants and products, backed by RHS expertise to help your garden thrive. Customer satisfaction is our priority—please contact us directly if you have any issues or queries with your order, so we can assist promptly.


Contact info

A Garden Full of Summer Colour

Shop scented climbers, beautifully coloured perennials and more.

4.3

Excellent

TrustScore 4.5 out of 5

12k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(11,783)

7,230 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent range of plants

The RHS had a plant for which I had been searching for some time They will be the first place I look in future. The plants ordered were in excellent condition and very well packaged. I have never received a mail order plant in poor condition from them, whereas this is not the case with other online suppliers.

21 July 2026
Rated 5 out of 5 stars

I was absolutely amazed by the speed of…

I was absolutely amazed by the speed of delivery, I had expected it to take a couple of weeks, but it arrived after a couple of day. So well packaged, I felt sure the little plant hiding inside would be in good condition despite its rapid journey. It was. I had signs of damage, probably from handling, but nothing to worry about. Acclimatized it to my pond, then planted it in a basket with an aquatic compost and sack cloth.

I soon began reaching for the surface and after the first leaf breach the water more soon followed. It has been in my pond about two weeks, maybe a bit less, and has sprouted 7 new leaves, 3 of with have already reached the service with others to follow soon. I'm looking forward to the first bloom in due course.

23 July 2026
Rated 5 out of 5 stars

Well displayed online

Well displayed online. Easy to Order. Arrived exactly as informed. Very well package d (not true of many online traders). Plants in excellent condition.
As a member of RHS I am highly satisfied

24 July 2026
Rated 4 out of 5 stars

Mixed experiences

I paid to have the plant delivered on a specific Friday because it was a present and because I was going to be away the following week. Unfortunately it wasn’t delivered until the Monday when I was away. I contacted customer care who reimbursed me for the postage and arranged to send a new plant. Your delivery people let you down but your customer care service helped to rectify the situation

24 July 2026
Rated 5 out of 5 stars

I will order here again

The order was dealt with promptly and communication was good - delivery was one day late because the couriers encountered road works which threw their schedule - their customer service was good and the plant did not suffer as it could have given the temperatures

24 July 2026
Rated 4 out of 5 stars

Ordering is easy and arrives quickly.

Ordering is easy and arrives quickly.
The RHS plants are very good quality However what I don’t like is when they change my order without my knowledge to come from Crocus whose plants are of very bad quality

20 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look