If the business goes well, Ricardo is quite good but if things goes not as planned : - service refuses document in PDF format, only pictures or document, - it's very expensive, - first rule, cust... See more
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The company keeps updating the app (not a bad thing) but they just make it so complicated, user unfriendly and full of AI suggestions you don't want or can't get rid of. The fees are high the level of... See more
This is probably the best platform for selling and buying used items. Listing for sale items is very easy and quick process, tracking progress is intuitive and finalising a transaction is a snip. I... See more
Ricardo is by far my number 1 platform since 2023 (126 transactions) in Switzerland when it comes to selling and buying good and high-quality items. The website is very user-friendly, and the mem... See more
Company details
Information provided by various external sources
Günstig kaufen und verkaufen auf Ricardo. Täglich tausende neue und spannende Online-Auktionen und Fixpreis-Angebote auf dem grössten Online-Marktplatz der Schweiz.
Contact info
Germany
- www.ricardo.ch
3.6
Average
10k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 1% of negative reviews
Typically replies within 2 weeks
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Swiss bidding site with increasing popularity
Ricardo is extremely convenient and usually one can find very good deals on slightly used items. I do agree that the fees are too high and that an integrated payment method, such as paypal, would be convenient.
What is extremely horrible is their customer service! Considering bidding takes place 24/7 their hotline is a joke. I once tried calling them on an urgent matter when I bid waaay too high on an item by mistake on a Friday evening and the soonest they would have been able to answer my call would have been Monday!! That's why I'm more cautious now, knowing that in case of an emergency they wouldn't be able to help at all. Also, I have heard of cases in which they tend to shirk responsibilities when it comes to stolen items or goods that arrive damaged or not in the condition advertised to the buyer.
So, in a nutshell, great site with some problems concerning customer security and service. I will continue to use it though, since my experiences have been predominantly positive.
24 March 2015
Unprompted review
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