Richer Sounds - Bath Reviews 1,474

As ever, the service & expert knowledge is second to none

Very helpful staff but they need to be more up to date with the cost of having a smart tv installed. We were told it would cost £40. We were quoted £70 + VAT.
The installer agreed to do it for £60 +VAT

Staff listened to what I needed and suggested possible tv models that would be suitable. I did not feel in any way pressured or rushed. Very pleased with the tv which has the clear sound and picture that I needed.

Fantastic service from Tom and the team. I was stuck in traffic when I was due to collect my TV and they stayed on after closing just so that I could collect

The price they gave 6 years gaurentee the service on time delivery will definitely shop with these again

I have had many purchases from this company over the past five years and can in all honesty say they are great to deal with. the staff are knowledgeable and give great advice with super after sales service.

Organised a demo which was easy to do and they were friendly and accommodating and made me a cup of tea whilst I was allowed to listen to and play around with the device. Ordering over phone was then easy and was delivered in a day or two. Very pleased with the product. And they give 6y guarantee.

The help I was given buying my first amplifier [Cambridge Audio] in 30+ years was very good. And the next-day delivery service was fine too. [Nothing negative to say!]

I had the pleasure of being helped by Sean at Richer Sounds in Bath when I was looking for a DAC12. Sean was extremely helpful and knowledgeable, guiding me through all the options and explaining everything in a way that made it easy to understand. I didn’t have to worry about shopping online or guessing which product would work — he was a complete expert and made sure I got exactly what I needed.
Thanks to Sean, my setup is now working perfectly, and I couldn’t be happier with the service. Highly recommended to anyone looking for professional advice and excellent customer service!

The staff and management went out of their way to ensure I got the right equipment for my needs. Initially there was an interference problem identified by the manager on a visit to our home. This was remedied by changing the equipment originally supplied.

I was stressed out by your 3rd party payment system. It would not open when I tapped the address. The address was in black print rather than colour.
However Fred gets 5 stars for patients and helping me through the process.

Good, efficent service

When I was approached about my purchase I was given all the information I needed and Freddy who served me was very knowledgeable making it very easy to decide what I wanted. My turntable and speakers sound great.

Courteous, Helpful, pro-active, Supportive, Knowledgeable, Can-do Attitude, Accessible, Approachable, Customer-led.

Samsung projector light broke after only 2 years so was out of Samsungs warranty- however Richer sounds had given me their warranty free - they attempted repair but could not fix- gave me a substantial voucher towards another. Very pleased with Richer Sounds and all the knowledgable helpful staff there even though I’m pretty disappointed that Samsung only gives a warranty of 1 year on a piece of tech kit when it has the possibility of catastrophic failure after less than 2 years with no recourse.

Excellent knowledge and service, items delivered promptly and with care. Extended warranty is an great option

I arrived at the shop with a problem and left, after excellent customer service with a solution to my problem

Placed order and arrived a few days later quicker than I thought ..Good price compared to other sites

Your staff at Bath are most efficient and knowledgeable .
Also both Sean and Hayden were understanding and patient in my choice of speakers . I insisted on hearing both sets of speakers before deciding.

the gentleman was very helpful and explained different aspects that were needed