Richer Sounds - Bournemouth Reviews 

1,598
TrustScore 5 out of 5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


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Rated 5 out of 5 stars

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more

Company replied

Rated 5 out of 5 stars

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more

Company replied

Rated 5 out of 5 stars

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended th... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom

  • 0333 900 0058

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,598)

24,229 reviews in the last 12 months

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Rated 5 out of 5 stars

Served by Lewis who was professional…

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare.
Would highly recommend this store.
Many thanks Lewis 😁

10 July 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Mainly being able to go to the store…

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop, then a follow up once it had been despatched from the producers. Then received a phone call once the item arrived in store and ready for collection.

10 July 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your great feedback and for supporting local business.

Rated 4 out of 5 stars

The staff were very helpful

The staff were very helpful. The service I got was second none.

8 July 2026
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Reply from Richer Sounds - Bournemouth

Thanks for the lovely feedback about the team, high praise indeed! We look forward to seeing you again and hopefully earning that 5th star in the next review.

The Customer Experience team

Rated 5 out of 5 stars

Instant response from the staff

Instant response from the staff. Lots of technical details & information given.
One of the easiest purchases I have made.
I would definitely use this shop again & would recommend it to family & friends.

29 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

LG C5 a brilliant TV

Great Service very helpful

2 July 2026
Unprompted review
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Great website with easy ordering

Great website with easy ordering. I opted to have my purchase delivered to store. Delivery was made within 3 days, I was advised of progress regularly and collection from the Bournemouth store was quick & efficient.

6 July 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Best audio shop in Dorset.

It's just the shop to go to locally. The service is knowledgeable and second to none. We knew the Ruark product we wanted would be stocked and that it also came with a 6 year guarantee.

4 July 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I have had a great experience at your…store in Boscombe

I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended the company who came later to install our tv. They also did a great job. Very nice people.
I have to say that Richer Sound has given much better experience in comparison to Curries where we bought things in the past.

13 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Very helpful and knowledgeable staff

I spoke to two different members of staff from the Boscombe store regarding small bedroom smart projectors, the first member was very knowledgeable and helped guide me to a product better suited to my situation, I called back the next day and the second person I spoke to was very competent and helpful, overall I am very happy with the service I received and am glad I went with their product recommendation

28 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Ordered WiiM pro plus via Paul

Ordered WiiM pro plus via Paul. Very efficient, great price, arrived as promised, nice follow up phone call as well.

23 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

The experienced staff went out of their…

The experienced staff went out of their way to help us with a connection issue and also followed up with a phone call to check we were ok with their solution. Excellent service.

27 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Aaron again was a 10/10

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation and gave a very competitive price. A very simple and professional process. Completed by a top class installation by CSS Mario & Matt. Benq W2720i what a great value for money 4K projector -

26 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

The right products

The right products, reasonable pricing, good service from the staff

25 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Very good replacement for the Tivo box…

Very good replacement for the Tivo box supplied by Virgin.
Only issue it does not have the fast forward Pause or return that the original Tivo had

20 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for the feedback, the lack of fast forward/rewind is down to the Freely platform the item uses. You can pause live TV for up to 15 minutes, following which there is the option to resume from the pause point or jump straight back to the live broadcast.

Of course should you require any technical assistance or otherwise, please do contact the branch directly.

The Customer Experience team

Rated 5 out of 5 stars

Great knowledge of their products and…

Great knowledge of their products and unbeatable prices big thank you Paul and Oscar, richersounds of Bournemouth

23 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds has always received…

Richer Sounds has always received excellent reviews in the Which magazine. My son has also purchased items from you and has been very satisfied therefore I decided to make my online purchase of a Pure Classic H6 radio from you at an excellent price. The service and delivery was first class. Thank you.

17 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great customer service

Great customer service from the Bournemouth staff. A shining light in a world where most companies don't care. Well done and thank you.

14 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Friendly

Friendly, knowledgeable and professional service from all at the Boscombe branch and great communication throughout my purchase, and super fast delivery.

13 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

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