Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
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See what reviewers are saying
Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more
Company replied
Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more
Company replied
I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended th... See more
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Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
- 0333 900 0058
4.9
Excellent
2k reviews
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very helpful advice
very helpful advice in plain language and good guidance and help on my choice of amp
17 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Bournemouth
Thanks for your 5 star review, we look forward to seeing you again next time
Paul was superb with his advice and…
Paul was superb with his advice and insight. I’m left extremely satisfied with my new system. I keep listening to music from throughout my lifetime and rediscovering details and musicality never spotted before. Which is an absolute and utter delight.
17 March 2026
Reply from Richer Sounds - Bournemouth
Thank you for your 5 star review, it’s lovely to read your comments.
After four and a half years
After four and a half years, our TV went faulty. Richer Sounds loaned us a new unit while they evaluated the repair. It turned out that the old unit was beyond economic repair and we were offered a sum as compensation, which we accepted. The manager and staff were very helpful throughout the whole process and we now have a new TV that we are very satisfied with. Keep up the great work RS Team.
16 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful assistant who explained…
Very helpful assistant who explained the item we were purchasing and much more to help us with our audio experience
14 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bournemouth
Thanks for your great feedback and for supporting local business.
Excellent service
13 March 2026
Reply from Richer Sounds - Bournemouth
Thank you for your 5 star review, it’s lovely to read your comments.
No fuss …perfect
Ordered an item online for collection at store . Kept informed during order delivery process…then by store when item arrived.
Great service.
5 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
Richer Sounds, Bournemouth
Once again, Aaron, based at the shop in Bournemouth, gave me excellent support in choosing a suitable CD player alongside a new amplifier this time. Brilliant!
10 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
The usual excellent service!
5 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Def use again
Def use again. Overall a highly satisfactory shopping experience, Delivery was made the very next day (free). Great product and assistance where needed
3 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
Having killed our 5 year old 48" OLED…
Having killed our 5 year old 48" OLED Panasonic TV during a Wii session, I went to RS to replace it as its 'the place 'to go on Saturday
I was met by a smiling Oscar who tried to find a replacement 48" OLED, but was unable to do so as none were available
After consulting with my wife we agreed to purchase a 55"oled Panasonic , being unsure of the size increase
The TV was duly delivered on Tuesday afternoon in a very large box , after setting up we sat down to enjoy our new large TV
We are getting used to our new 'big screen '
Many thanks to Oscar for another RS experience
28 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for the lovely feedback about your recent experience, and indeed Oscar! We hope you will both get used to the bigger screen, and get plenty of enjoyment from it.
Of course should you need any support do get in touch at the branch, or via the below..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Very knowledgeable, helpful and professional...prices competitive and well worth recommending
Very knowelgable
1 March 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Very helpful staff at my local store.
I couldn't work out what I was doing wrong on Richer Sounds website, but a quick call to the Bournemouth shop and a chat with Paul who sorted out my order within a few minutes. Very competitive price on my new TV and sound bar.
28 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Very helpful, knowledgeable staff
Very helpful, knowledgeable staff in the store and we ordered through them and the item was delivered the following day. Very efficient,
26 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic service great deal really…
Fantastic service great deal really pleased AAA+++
26 February 2026
Reply from Richer Sounds - Bournemouth
Thank you for your wonderful feedback
Excellent customer service
I rang the Bournemouth branch to order a CD player and Lewis was extremely helpful. He explained our item would be a special order which might take one to two weeks to arrive. He helped us to pay for the item on line, and it arrived at our home within 4 working days. We couldn't be more satisfied with the excellent service.
23 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
Excellent service jet again
The team do a great job at explaining the different possibilities in a none pressure way, just friendly and informative
23 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your kind review, we look forward to your next visit.
Phenomenal customer service - always
The team at Richer Sounds are always extremely helpful, knowledgeable and super friendly!
22 February 2026
Reply from Richer Sounds - Bournemouth
Thanks for your feedback, great to read you were happy with our service.
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