Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more
Company replied
Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more
Company replied
I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended th... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The only place to go for the best unbiased knowledge, price and warranty.

Reply from Richer Sounds - Bournemouth
Special shout out to Toby, Very good idea to divert any incoming telephone calls to which ever branch is free to take a call. All the individuals I've interacted with are very knowledgeable. Highly recommend. Only fly 🕊️ in the ointment was DPD bit of a disaster there.

Reply from Richer Sounds - Bournemouth
Great customer service, they were able to price match with a competitor and offer £10 further discount. Delivery was prompt and courteous. Will definitely order again!

Reply from Richer Sounds - Bournemouth
Easy website to use Competitive price. Pleasant, helpful staff on phone. Parking is not easy but it did not matter as young man in shop carried it out to the car for me and also offered help with setting up via the phone later if we needed it.
All in all excellent experience and we saved a lot of money!

Reply from Richer Sounds - Bournemouth
This is my second time ordering & dealing with the team at the Bournemouth branch, even though i’m 300 miles away i found dealing with Aaron & Dan superb. They’re both honest, kind & professional. They go out of there way to do everything to please the customer. Keep up the good work gents.

Reply from Richer Sounds - Bournemouth
Richer sounds is always a reliable source of professional information and efficient sales where required. Aaron was all of these things.

Reply from Richer Sounds - Bournemouth
Extremely happy with my purchases and the staff in the Boscombe branch we're Extremely helpful and Knowledgeable can't thank them enough. I have always gone there since they opened up years ago and would highly recommend them as I do to friends and colleagues can't thank them enough.

Reply from Richer Sounds - Bournemouth
Great company, not only do they price match (they are usually cheaper anyway) they also offer great warranty. Customer service is great and excellent advice provided.

Reply from Richer Sounds - Bournemouth
Great service over the phone, I could pick my delivery date, great value

Reply from Richer Sounds - Bournemouth
I always buy from this competitive privately owned company who let their employees take their dogs to work! Always great friendly expert service and when I had a tv go wrong and be unrepairable during their 6 year warranty, they gave me a super deal on a new one. Phillips ambilight 55” and just bought a TCL mini led 50” too. Great clarity and contrast. Great value (I believe TCL is making all future Sony TV,s)

Reply from Richer Sounds - Bournemouth
It was a good product - delivered quickly to branch and easy to collect though a car park attached to the shop would have been helpful.
Okay to set up and a beautiful sound

Reply from Richer Sounds - Bournemouth

Reply from Richer Sounds - Bournemouth

Reply from Richer Sounds - Bournemouth
Easy process to get items delivered to store which makes it simpler to manage around working from home vs office. Staff are always great and do love a trip to the shop to have a nose around.

Reply from Richer Sounds - Bournemouth
Excellent service. Aaron was very helpful with good communication regarding a clearance item. Quick delivery as well

Reply from Richer Sounds - Bournemouth
I find the staff all very helpful and friendly, Dan helped me make a decision, if you’re not sure what to buy, in my case a new TV, there are so many models to choose from nowadays, they explain the difference between them, I’m very pleased with the LG TV I bought, very good price, and delivered the next day.
would definitely recommend.

Reply from Richer Sounds - Bournemouth
Great customer service from the knowledgeable guys in Boscombe. They helped me decide on which headphones were a match for my requirements. It was so helpful to try on and listen to different brands before buying. Fast shipping and a follow up call was appreciated.

Reply from Richer Sounds - Bournemouth
After a few years I decided to move away from smart speakers, and go for an old school set up, with a relativly small budget. I called in at the Boscombe store and spoke to the manager Paul for some advise. We spent 30 mins discussing different options to add to my old Denon amp. I am now a very happy owner of a decent sounding set up! Delivery was prompt, packed and boxed well.

Reply from Richer Sounds - Bournemouth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.