Richer Sounds - Bournemouth Reviews 

1,598
TrustScore 5 out of 5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


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Rated 5 out of 5 stars

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more

Company replied

Rated 5 out of 5 stars

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more

Company replied

Rated 5 out of 5 stars

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended th... See more

Company replied


Company details

  1. #7 of 39 best companies in Hi-fi shop
  2. #12 of 192 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom

  • 0333 900 0058

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,598)

24,229 reviews in the last 12 months

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Rated 5 out of 5 stars

The only place to go…

The only place to go for the best unbiased knowledge, price and warranty.

10 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Special shout out to Toby

Special shout out to Toby, Very good idea to divert any incoming telephone calls to which ever branch is free to take a call. All the individuals I've interacted with are very knowledgeable. Highly recommend. Only fly 🕊️ in the ointment was DPD bit of a disaster there.

4 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great customer service

Great customer service, they were able to price match with a competitor and offer £10 further discount. Delivery was prompt and courteous. Will definitely order again!

31 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service

Easy website to use Competitive price. Pleasant, helpful staff on phone. Parking is not easy but it did not matter as young man in shop carried it out to the car for me and also offered help with setting up via the phone later if we needed it.
All in all excellent experience and we saved a lot of money!

6 June 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

This is my second time ordering &…

This is my second time ordering & dealing with the team at the Bournemouth branch, even though i’m 300 miles away i found dealing with Aaron & Dan superb. They’re both honest, kind & professional. They go out of there way to do everything to please the customer. Keep up the good work gents.

1 June 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Reliability and Professionslism

Richer sounds is always a reliable source of professional information and efficient sales where required. Aaron was all of these things.

30 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Extremely happy with my purchases and…

Extremely happy with my purchases and the staff in the Boscombe branch we're Extremely helpful and Knowledgeable can't thank them enough. I have always gone there since they opened up years ago and would highly recommend them as I do to friends and colleagues can't thank them enough.

30 May 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great company

Great company, not only do they price match (they are usually cheaper anyway) they also offer great warranty. Customer service is great and excellent advice provided.

20 February 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

I always buy from this competitive…

I always buy from this competitive privately owned company who let their employees take their dogs to work! Always great friendly expert service and when I had a tv go wrong and be unrepairable during their 6 year warranty, they gave me a super deal on a new one. Phillips ambilight 55” and just bought a TCL mini led 50” too. Great clarity and contrast. Great value (I believe TCL is making all future Sony TV,s)

20 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

It is a good product

It was a good product - delivered quickly to branch and easy to collect though a car park attached to the shop would have been helpful.
Okay to set up and a beautiful sound

17 May 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your feedback, I'm glad to hear all went well with the purchase and that you're enjoying the new system.

We don't have a carpark at the Bournemouth store unfortunately, but will always pay customers parking should they park at the Pay and Display spaces on the road in front of the shop for instance or at the car parks located behind Iceland or in the Sovereign Shopping Centre multi-storey.

Many thanks!

The Richer Sounds team

Rated 5 out of 5 stars

Care and advice

Bought some speakers, stellar advice.

16 May 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Easy click and collect . Great Staff

Easy process to get items delivered to store which makes it simpler to manage around working from home vs office. Staff are always great and do love a trip to the shop to have a nose around.

12 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Excellent service

Excellent service. Aaron was very helpful with good communication regarding a clearance item. Quick delivery as well

9 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

I find the staff all very helpful

I find the staff all very helpful and friendly, Dan helped me make a decision, if you’re not sure what to buy, in my case a new TV, there are so many models to choose from nowadays, they explain the difference between them, I’m very pleased with the LG TV I bought, very good price, and delivered the next day.
would definitely recommend.

7 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

One stop shop

Great customer service from the knowledgeable guys in Boscombe. They helped me decide on which headphones were a match for my requirements. It was so helpful to try on and listen to different brands before buying. Fast shipping and a follow up call was appreciated.

17 April 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Bring back Old school service

After a few years I decided to move away from smart speakers, and go for an old school set up, with a relativly small budget. I called in at the Boscombe store and spoke to the manager Paul for some advise. We spent 30 mins discussing different options to add to my old Denon amp. I am now a very happy owner of a decent sounding set up! Delivery was prompt, packed and boxed well.

6 May 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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