Richer Sounds - Bournemouth Reviews 

1,598
TrustScore 5 out of 5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


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Rated 5 out of 5 stars

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more

Company replied

Rated 5 out of 5 stars

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more

Company replied

Rated 5 out of 5 stars

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more

Company replied

Rated 5 out of 5 stars

I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended th... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom

  • 0333 900 0058

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,598)

24,313 reviews in the last 12 months

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Rated 5 out of 5 stars

A very nice greeting on arrival.

The greeting we received as we entered the shop was a very good start. Once we said the equipment we hoped to buy a very helpful assistant joined us.
With his help and guidance we found the turntable that was exactly what we had in mind.
A very successful purchase.

15 January 2026
Rated 5 out of 5 stars

Purchase of TV sound bar and also a music streamer DAC total value circa £600

I was aware that Richer Sounds has an excellent reputation via Which the Consumer Organisation. Also through previous personal use.

I phoned in advance and said what I was looking to purchase.

When I arrived I was greeted courteously.
All of my product technical questions were answered and relevant details explained so that I could choose between devices and make the right purchase.

Much better than buying online. At Richer one can deal with a knowledgable staff member.

I was also shown the listening room which was useful, with a view to any future purchases.

The goods were delivered on time as agreed.

I will install the kit in a few weeks, confident in the knowledge that if I have any questions I will be helped on the phone by someone knowledgeable.

Also a six year guarantee is part of the deal unlike many other outlets.

Thank you and well done Richer Sounds.
Your accolades are well deserved.

17 January 2026
Richer Sounds - Bournemouth logo

Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

all at the shop were super helpful and…

all at the shop were super helpful and guided me to what I was looking for initially ... then a budget change allowed for a 'better' choice and they thought it was a good choice .... Technics turntable and Triangle active speakers ... Sounds Fantastic

13 January 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Paul was very helpful

Paul was very helpful , delivery on time. Seamless purchase of my new tv!

16 January 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Everything

Everything

14 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Very knowledgeable, friendly and good customer service

I was looking for a vinyl record player and wasn’t sure which one to choose. The staff at Richer Sounds, Bournemouth were incredibly knowledgeable and helped me narrow down the right option without any pressure. They gave clear, honest advice, made the whole buying process effortless, and were genuinely friendly throughout. Excellent customer service all around — highly recommended.

14 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Prompt, hassle free service

My request to purchase my headphones and take it off the credit voucher through telesales was easy to do. The service was prompt and hassle free.

11 January 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great advice and product knowledge.very…

Great advice and product knowledge.very helpful salesman and made me feel that i could come in or call anytime for further help (no doubt i will).Shame about shop location.

10 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Richer Sounds prices can never be…

Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.

10 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Purchase…

Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.

9 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for the feedback and so sorry for the spelling error, I will arrange for the customer to follow up and rectify this for you asap..

seniorcomplaintsteam@richersounds.com

Apologies again,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

First choice for hifi

First choice for hifi. Staff always knowledgeable about products.

9 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Good Experience

Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.

9 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Purchase of new TV

Comprehensive explanation of all the models available, and their various pros and cons, within the price range given.

Made final choice very easy

6 January 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Excellent Service

Always excellent service, phone or face to face ,and very competitive pricing .... thank you

8 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great guy answered phone

Great guy answered phone, knowledgeable and no hard sell, just great advice and help. Will buy from you guys again. Really happy with the system.

7 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent customer service

Store Manager, Paul was very pleasant, helpful and reassuring. I was very pleased with the service I received and also with the TV I bought

6 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

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