Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more
Company replied
Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more
Company replied
Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more
Company replied
I have had a great experience at your store whilst buying my tv. The gentleman was very polite and helpful. He explained everything well, applied the existent offer to the purchase and recommended th... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The greeting we received as we entered the shop was a very good start. Once we said the equipment we hoped to buy a very helpful assistant joined us.
With his help and guidance we found the turntable that was exactly what we had in mind.
A very successful purchase.
I was aware that Richer Sounds has an excellent reputation via Which the Consumer Organisation. Also through previous personal use.
I phoned in advance and said what I was looking to purchase.
When I arrived I was greeted courteously.
All of my product technical questions were answered and relevant details explained so that I could choose between devices and make the right purchase.
Much better than buying online. At Richer one can deal with a knowledgable staff member.
I was also shown the listening room which was useful, with a view to any future purchases.
The goods were delivered on time as agreed.
I will install the kit in a few weeks, confident in the knowledge that if I have any questions I will be helped on the phone by someone knowledgeable.
Also a six year guarantee is part of the deal unlike many other outlets.
Thank you and well done Richer Sounds.
Your accolades are well deserved.

Reply from Richer Sounds - Bournemouth
all at the shop were super helpful and guided me to what I was looking for initially ... then a budget change allowed for a 'better' choice and they thought it was a good choice .... Technics turntable and Triangle active speakers ... Sounds Fantastic

Reply from Richer Sounds - Bournemouth
Paul was very helpful , delivery on time. Seamless purchase of my new tv!

Reply from Richer Sounds - Bournemouth
Wry good service product and delivery

Reply from Richer Sounds - Bournemouth
I was looking for a vinyl record player and wasn’t sure which one to choose. The staff at Richer Sounds, Bournemouth were incredibly knowledgeable and helped me narrow down the right option without any pressure. They gave clear, honest advice, made the whole buying process effortless, and were genuinely friendly throughout. Excellent customer service all around — highly recommended.

Reply from Richer Sounds - Bournemouth
My request to purchase my headphones and take it off the credit voucher through telesales was easy to do. The service was prompt and hassle free.

Reply from Richer Sounds - Bournemouth
Great advice and product knowledge.very helpful salesman and made me feel that i could come in or call anytime for further help (no doubt i will).Shame about shop location.

Reply from Richer Sounds - Bournemouth
Richer Sounds prices can never be beaten. But what makes them special is their, above and beyond, customer service which is the best of any business/organisation with whom I've had dealings/purchases. Cannot recommend them highly enough.

Reply from Richer Sounds - Bournemouth
Excellent service and very competitive prices, very helpful with delivery too.

Reply from Richer Sounds - Bournemouth
Knowledge of Lewis in store about appliance bought. However i would love it if you had spelt my name correctly on my invoice and in emails you are now sending me. Corrected after email and review thanks.

Reply from Richer Sounds - Bournemouth
First choice for hifi. Staff always knowledgeable about products.

Reply from Richer Sounds - Bournemouth
Very friendly and helpful. Knowledgeable and not pushy. Explained what I was buying. Good value as well.

Reply from Richer Sounds - Bournemouth
Comprehensive explanation of all the models available, and their various pros and cons, within the price range given.
Made final choice very easy

Reply from Richer Sounds - Bournemouth
Always excellent service, phone or face to face ,and very competitive pricing .... thank you

Reply from Richer Sounds - Bournemouth
Great guy answered phone, knowledgeable and no hard sell, just great advice and help. Will buy from you guys again. Really happy with the system.

Reply from Richer Sounds - Bournemouth
Store Manager, Paul was very pleasant, helpful and reassuring. I was very pleased with the service I received and also with the TV I bought

Reply from Richer Sounds - Bournemouth
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.