Richer Sounds - Bournemouth Reviews 

1,600
TrustScore 5 out of 5

4.9

545 Christchurch Road, BH1 4AH Bournemouth, GB


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Rated 5 out of 5 stars

Called to discuss a piece of kit and after determining my needs we agreed on what would be an appropriate purchase. After being quoted 3-5 days delivery I was surprised to receive it the next day.... See more

Company replied

Rated 5 out of 5 stars

Mainly being able to go to the store rather than ordering online and being unsure about care of delivery. Staff who made the effort to check whether the product was in stock while we were in the shop... See more

Company replied

Rated 5 out of 5 stars

Served by Lewis who was professional throughout and an absolute pleasure to deal with. Very knowledgeable and enthusiastic and even managed to upsell to me which is very rare. Would highly recommend... See more

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Rated 5 out of 5 stars

Aaron again was a 10/10 , showed interest and product knowledge. I decided to complete our Cinema project with a 120in screen and a 4K projector. Aaron came round measured up , made a recommendation a... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #13 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 545 Christchurch Road, BH1 4AH, Bournemouth, United Kingdom

  • 0333 900 0058

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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4.9

All reviews

(1,600)

24,564 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent Service

Always excellent service, phone or face to face ,and very competitive pricing .... thank you

8 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great guy answered phone

Great guy answered phone, knowledgeable and no hard sell, just great advice and help. Will buy from you guys again. Really happy with the system.

7 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent customer service

Store Manager, Paul was very pleasant, helpful and reassuring. I was very pleased with the service I received and also with the TV I bought

6 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Originally I spoke to the team on the…

Originally I spoke to the team on the phone regarding a new TV, very helpful and informative.

Came into store to place the order as it was a non stock item, great guys would not hesitate to recommend.

28 November 2025
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

I'm a returning customer

I'm a returning customer and bought a top of the range TV online.
Good information over the phone from shop. Next day delivery. Very good delivery company. Kept me informed of delivery times, right to my door.
Set up by reliable company within a few days.
Allround professional and excellent service. Very satisfied with the product I bought.

5 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service

Oscar was fantastic through the whole process.

5 January 2026
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Reply from Richer Sounds - Bournemouth

Thank you for your wonderful feedback

Rated 5 out of 5 stars

The best place to buy your audio visual by far...

Richer Sounds is a great audio visual retailer where not only can you see and hear hardware instead of just online before committing to spending but has friendly knowledgeable staff. First they correctly advised me what I needed to connect my TV via optical audio cable to my HiFi but also I was able to view the Sony Bravia 8 II. The purchase in person was a quick straightforward good experience with finance options to suit my needs and they had the most competitive price backed with a 6 year guarantee. I recommend this retailer and would most definitely purchase from them again.

3 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Attentive

Attentive, Knowledgeable staff who advised me on what to buy for my media wall before build.
There was a hint of “upselling”by Lewis that I was happy to go with.
The delivery was on time and handled with care by the company you use.
On reflection I believe that a move to alternative outlet (retail estate) would increase sales as the Bournemouth store is based in a dodgy district with a bus stop blocking the window of the store.

30 December 2025
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

The item purchase was a superb deal…

The item purchase was a superb deal infact I could not beat it. The advertised item did not do it justice as it was even better than expected, deliver was literally next morning could not fault the service and the sales staff were knowledgeable as always. Richard Sounds have come along way since the days of a cowboys outfit chewing Hubba Baba and blowing bubbles in-store with a demotivated sales assistant behind the counter.
KEEP UP THE GOOD WORK!

2 January 2026
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Reply from Richer Sounds - Bournemouth

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Highly recommend

Paul really made me aware of the products that they had avaliable. He explained the difference between the tvs on offer . He was very professional and very passionate about his job. Highly recommend

31 December 2025
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review!

Rated 5 out of 5 stars

Best place to buy hi fi and all related…

Best place to buy hi fi and all related items by far .Staff no what they are talking about and always listen to your needs

31 December 2025
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Good Price

Good Price, great service, and I was kept informed about the delivery day and time.
Television arrived just before Christmas as had been promised.

22 December 2025
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Reply from Richer Sounds - Bournemouth

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Easy

Easy, helpful, and friendly, always good at Richer Sounds, full knowledge of products but with no pressure, many thanks

29 December 2025
Rated 5 out of 5 stars

My speakers arrived quicker than…

My speakers arrived quicker than expected, the guys in the shop were super helpful, even carrying them to my car.

Thanks chaps.

27 December 2025
Unprompted review
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Reply from Richer Sounds - Bournemouth

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great staff

From my first email to my visit to the Bournemouth branch the staff were helpful, knowledgeable and advised me to buy cheaper speakers than the ones I enquired about. He felt that the Fyne 300i would suit my Stereo and my musical tastes better than the Wharfedale 12.1i that I first emailed about. The £50 difference had nothing to do with the decision, he just said that I would be happy with the Fyne. And I am, and £50 better off, means I could buy 2 more LPs. The speakers that came with my Denon are a total load of rubbish compared to the Fyne 300i. I did wonder about the Fyne 301i,but again, Jamie felt I won't need them until I upgrade the system. Great guys in the Bournemouth shop. Thank you fellas.

21 December 2025
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Reply from Richer Sounds - Bournemouth

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent service and great advice

Really good advice. Very pleased with the purchase.

23 December 2025
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Reply from Richer Sounds - Bournemouth

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Walk in to the Boscombe store and was…

Walk in to the Boscombe store and was treated with good morning from all
And received sound advice it was just a great experience for me
I went away thinking about the information received and returned 10min later and purchase hi fi

23 December 2025
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Reply from Richer Sounds - Bournemouth

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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