Richer Sounds - Brighton Reviews 

2,560
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TrustScore 5 out of 5

4.9

54 London Road, BN1 4JE Bridhton, GB

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Rated 5 out of 5 stars

Hired Arcam Radia 25+ amplifier for home listen with my existing hi-fi set-up and room. Compared to Rega Elicit Mk5 from a rival store. Both sounded a great upgrade from my existing 30+ year old Dua... See more

Company replied

Rated 5 out of 5 stars

Brighton Richer Sounds - Even when I had problems, the service was exemplary. The staff member who sold me the item — and later resolved my issue — was very professional and knowledgeable at all times... See more

Company replied

Rated 5 out of 5 stars

I bought a Ruark R2 which was delivered very quickly by normal delivery, which subsequently proved to be faulty. We telephoned the Brighton shop and spoke to Toby who was our salesman. He said he woul... See more

Company replied

Rated 5 out of 5 stars

Super helpful staff in-store found exactly what I was looking for without any fuss. I’ve had a similar experience at two or three Richer Sounds stores over the past few years, so I think they genuinel... See more

Company replied


Company details

  1. #5 of 39 best companies in Hi-fi shop
  2. #11 of 192 best companies in Electronics store
  3. #5 of 47 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,560)

25,148 reviews in the last 12 months

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Rated 5 out of 5 stars

Super-helpful, super-friendly and super prices

Friendly welcome, thoughtful advice and every effort made to ensure I got what I wanted and stayed within my budget. Really can’t fault the staff here - every time I come in for something (a starter separate system for my daughter, a present for my wife) I’m greeted like a long-lost friend and feel like I’m the centre of the turning world. Can’t recommend highly enough.

18 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

From shop to the front room

Good service from item info ,delivery provider option, and follow up service

17 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Exemplary Service.

Jay at brighton was exemplary in his handling of every part of the service I got.
I told him on more than one occasion how impressed I have always been with the service from Richer Sounds and that I continue to be so.

16 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Quick service and very…

Quick service and very friendly knowledgeable staff

17 March 2026
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Good atmosphere

Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.

16 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Got the right new amp thanks to Richer Sounds

Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.

16 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Great advice

Great advice, helpful staff and delivered on exactly what was promised

15 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Returning customer

I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.

14 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff and good prices

Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.

14 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

From the initial call to purchasing

From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit

14 March 2026
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Reply from Richer Sounds - Brighton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Great service

I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.

11 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your kind review, we look forward to your next visit.

Rated 4 out of 5 stars

Very few companies deal in cassette…

Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.

10 March 2026
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Reply from Richer Sounds - Brighton

Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!

We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..

seniorcomplaintsteam@richersounds.com

Kind regards,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Outstanding service

Outstanding service. I cant remember the man's name, but super helpful and friendly.

8 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Richer sound service was great.

Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.

9 March 2026
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Reply from Richer Sounds - Brighton

Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..

https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items

If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great overall customer experience

Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone

8 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Fantastic

Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.

7 March 2026
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Reply from Richer Sounds - Brighton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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