Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... See more
Company replied
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See what reviewers are saying
I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... See more
Company replied
Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... See more
Company replied
I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 192 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
54 London Road, BN1 4JE, Bridhton, United Kingdom
- 0333 900 0039
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Out of stock item quickly obtained &…
Out of stock item quickly obtained & kept updated
26 February 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Extremely helpful
Phoned for help connecting equipment purchased from them. As always very patient and guided me the set-up process until I got the required result. Perfect!
Thank you
25 February 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Friendly and knowledgable
Friendly and knowledgable, allowing discussions to be had and options to be made. Very happy with the chosen turntable.
24 February 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always friendly staff and always…
Always friendly staff and always satisfied with what I purchase
23 February 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
had a issue with my recent purchase…
had a issue with my recent purchase from the brighton store but everything was sorted very quickly great service
1 March 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Staff were very friendly and helpful
Staff were very friendly and helpful, excellent service
Didn't get on with Sharp 32 inch TV but this was changed for us without any quibble. Now enjoying our Cello 32 inch
Thank you Nik, Minty and the manager
21 February 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Reply from Richer Sounds - Brighton
Thank you for your 5 star review, it’s lovely to read your comments.
Excellent service from knowledgeable…
Excellent service from knowledgeable staff very happy with my purchases
21 February 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Finally got my 60th birthday present!
Great non pushy sales staff who didn't make me feel ignorant of the various TV types. I had been dallying for over a year and was still treated like a new person.
20 February 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Very helpful staff
Very helpful staff, I bought 2mtrs of speaker cable and received top notch service in the Brighton store.
19 February 2026
Reply from Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
I needed advice on head phones…
I needed advice on head phones compatible with my TV .
This advice was excellent, and the head phones arrived within two days, The sound they produce is superb. Thank you for solving our problem.
18 February 2026
Reply from Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
Very helpful staff an the price was…
Very helpful staff an the price was very competative.
15 February 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Great prices and brilliant staff
Great prices and brilliant staff. Nothing is too much trouble. I think they are the best in the business.
18 February 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Buying new headphones
A very quick and helpful staff and they know what they are talking about.
16 February 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Professional from start to finish
Jay listened to what we wanted, how we watched tv and then recommended a couple of sets. Then described the benefits of each. Once we had decided, Jay arranged installation. Everything went smoothly and we felt that we were being dealt with by professionals
16 February 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Started as phone call
Started as phone call, great informative staff who were keen to try and help me, easy website with good display of information. Quick and easy delivery with trusted courier, product worked flawlessly. Can’t test their refund/return policy as am happy with product but have confidence it would have gone well!
16 February 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Simple and straightforward to deal…
Simple and straightforward to deal with. Provided a cheaper cost than a competitor. Fast delivery. All in all a great customer experience.
14 February 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Great service
Great service , updated my sound system and they sorted me out with top stuff at a great price
2 February 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
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