Excellent personal service from Toby. Pleasant and not at all patronising. Explained different screen types etc. Carried tv to our car. A couple of hiccups during setting up were dealt with over th... See more
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See what reviewers are saying
I’m a returning customer. For this purchase Charlie (Brighton) gave me excellent advice when steering me to what was available for my setup. DPD were first-class, fast and efficient. (Notification... See more
Company replied
Jay made everything seem so very easy and it proved to be so. I'm hopeless when it comes to any form of technology and was dreading trying to buy a set of headphones that really work for me. Jay 'got... See more
Company replied
I had a faulty FiiO K13. It was a tricky intermittent fault. Nik went out of his way to verify the fault and get it replaced under warranty. He also then set up a demo so that I could compare the F... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 192 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
54 London Road, BN1 4JE, Bridhton, United Kingdom
- 0333 900 0039
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Good atmosphere
Good atmosphere. Jay was very helpful and patient with my queries and guided me to a good solution. Other staff were pleasant and supportive.
16 March 2026
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
Got the right new amp thanks to Richer Sounds
Needed a new amp for my separates system. Had one in mind but ended up getting a different one thanks to helpful advice from Nick at the Brighton branch, and glad I did - a little more expensive but worth the difference; it's doing the job very nicely. Never felt under pressure or that I was being "upsold", just that I was getting the right product. I've been buying from RS on and off for many years and never regretted doing so.
16 March 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Returning customer
I’ve bought from Richer Sounds previously and the experience was positive, so I returned to buy more products.
14 March 2026
Reply from Richer Sounds - Brighton
Thanks for your great feedback and for supporting local business.
Great staff and good prices
Great staff and good prices. Large range of products but not everything available to look at. With the range that is no surprise, but when spending large wedges of money there is a lot of trust. I gave my trust and not disappointed.
14 March 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
From the initial call to purchasing
From the initial call to purchasing, a great experience, the knowledge and helpfulness was outstanding- would highly recommend a visit if your in the market looking for any kit
14 March 2026
Reply from Richer Sounds - Brighton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great service
I had an issue with the TV I purchased and Richard sounds made it very easy to exchange it for a different model even though I was just over the the 30 day period. The new TV is excellent so it was well worth it.
11 March 2026
Reply from Richer Sounds - Brighton
Thanks for your kind review, we look forward to your next visit.
great custermer service.Charlie was very helpful thank you very…
Charlie was very helpful thank you very much.
11 March 2026
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Very few companies deal in cassette…
Very few companies deal in cassette players l was pleased with store consultant who steered me in the direction of the portable cassette player.
10 March 2026
Reply from Richer Sounds - Brighton
Thanks for taking the time to leave your review, it’s great to hear the store consultant was able to guide you to a suitable portable option for cassettes, a format we love!
We really appreciate your feedback and are pleased we could help you find a product you were happy with. If there’s anything else we can assist with in future of course, please don’t hesitate to contact us..
seniorcomplaintsteam@richersounds.com
Kind regards,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Outstanding service
Outstanding service. I cant remember the man's name, but super helpful and friendly.
8 March 2026
Reply from Richer Sounds - Brighton
Thank you for your wonderful feedback
Richer sound service was great.
Richer sound service was great I think this is the third TV I have had, however the TV its self has a cheap feel to it. That's not detrument to Richer sound they and the sales guy were spot on.
9 March 2026
Reply from Richer Sounds - Brighton
Thank you for your review although I was really sorry to read you aren't completely satisfied with your new television. Indeed, we offer a variety of ways for customers to return unwanted products to us, and I have included our returns information below..
https://customerservice.richersounds.com/hc/en-gb/articles/360012946177-Unwanted-items
If you contact the Brighton store from where the product was bought they will be happy to help find something more suitable, I will also feed back your comments to our supplier. Of course if we can be of any more help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Great overall customer experience
Bought a cd unit amp speakers and headphones .
There turned out to be a compatibility issue with the amp and headphones but it was very quickly resolved in a way that worked for both of us.
Would recommend to anyone
8 March 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Fantastic
Asked for guidance in regards to purchasing new speakers. The store was easy to get a hold of, and I received very good help and service. Minty gave me very good advice and helped me find the right speakers for my needs. Would absolutely come back again.
7 March 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Quick efficient delivery to store and…
Quick efficient delivery to store and collect. Friendly staff
6 March 2026
Reply from Richer Sounds - Brighton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
very helpfull
5 March 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, great to read you were happy with our service.
Excellent advice and service
2 March 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
The place for TV and Hi Fi
If one is in the market for any Hi Fi or the latest TV this is the place to go. Great service and products.
6 May 2025
Reply from Richer Sounds - Brighton
Thanks for your 5 star review, we look forward to seeing you again next time
The team are brilliant
The team are brilliant. Notable experience. They go the extra mile to help you out.
6 March 2026
Unprompted review
Reply from Richer Sounds - Brighton
Thank you for your 5 star review!
Really helpful staff on two visits to…
Really helpful staff on two visits to choose a TV and wall mount. I would have chosen the wrong wall mount without their assistance. Also appreciated the advice to try living with the TV before deciding on a soundbar
27 February 2026
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Brighton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
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