The personal touch and customer service keeps me coming back to Richer Sounds. This time i contacted regarding a set of headphones that were cheaper elsewhere online. I emailed and dealt with one pe... See more
Company replied
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The personal touch and customer service keeps me coming back to Richer Sounds. This time i contacted regarding a set of headphones that were cheaper elsewhere online. I emailed and dealt with one pe... See more
Company replied
I had a picture problem with my new Samsung TV. After explaining the issue I was given the service number for Samsung who were able to guide me through all the indepth settings which took just under 1... See more
Company replied
Super knowledgeable and helpful. Also put a smile on my face with the level of enthusiasm for the quality of sound and wires in a digital and Bluetooth world! Always a pleasure to stop by!
Company replied
Very happy with recent order. Delivery was fast. Item is as described with 6 year warranty. Have been purchasing quite a few stuffs from richer sounds recently and they never disappoint me.
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
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Great service from Jonathan from Bristol branch (thank you)
So knowledgable and great price
Thank you
Have been using Richer sounds Bristol for years and always brilliant
Thank you

Reply from Richer Sounds - Bristol
I have always found the customer service to be excellent. The staff are always helpful and professional.

Reply from Richer Sounds - Bristol
Great product knowledge, extremely helpful and empathic customer service.....just as you would wish your customer experience to be.

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
Super knowledgeable and helpful. Also put a smile on my face with the level of enthusiasm for the quality of sound and wires in a digital and Bluetooth world! Always a pleasure to stop by!

Reply from Richer Sounds - Bristol
Fantastic store! They were so helpful in helping us to choose a new tv, and offered us a great price. Helped us load it into the car, and also disposed of our old tv. The customer service here is second to none. Highly recommended!

Reply from Richer Sounds - Bristol
Linda very helpful and understanding as I had been helped by my nephew, who had agreed a good price talking to Dave. She found the TV I needed to order and the agreed price. The TV was delivered a week later, so very good service.

Reply from Richer Sounds - Bristol
Staff were very friendly helpful couldn’t ask for more , never going to Currys again !

Reply from Richer Sounds - Bristol
Always great service as usual. Needed a cheap h-irez audio player and the little Snowsky has been great - once I figured out how to use it, as it's a bit trial and error. But once I worked it out it was good to go. Just one little note. These things claim to support FLAC, and they do, just not all encoding formats. Unfortunately this doesn't want to play the Flac files my Android device happily plays. Live and learn.

Reply from Richer Sounds - Bristol
RS Bristol let me compare 3 products (4 figure all in 1 receivers), side by side in their room. AFAIK noone else had this option available. Really happy I could make an informed choice

Reply from Richer Sounds - Bristol
I had a picture problem with my new Samsung TV. After explaining the issue I was given the service number for Samsung who were able to guide me through all the indepth settings which took just under 15mins. Result all is now fine. Happy customer.

Reply from Richer Sounds - Bristol
The personal touch and customer service keeps me coming back to Richer Sounds.
This time i contacted regarding a set of headphones that were cheaper elsewhere online. I emailed and dealt with one person, Jonathon, who then sold me and even met me at the store when i collected them.
Thanks for a great sevice

Reply from Richer Sounds - Bristol
Very happy with recent order. Delivery was fast. Item is as described with 6 year warranty. Have been purchasing quite a few stuffs from richer sounds recently and they never disappoint me.

Reply from Richer Sounds - Bristol
Excellent customer service, especially as I tend to be garrulous and digressive when trying to deal with problems on the telephone. No infuriating on- hold music.

Reply from Richer Sounds - Bristol
Staff were friendly & explained everything with patience.

Reply from Richer Sounds - Bristol
Always great service, would never buy from anyone else especially TVs.

Reply from Richer Sounds - Bristol
I walked into store and was greeted straight away to offer help. The staff were friendly, knowledgeable and just understood what I wanted. They showed me 3 options, and it was clear that 2 of them were a great match. I picked, placed the order for delivery, and was out the door happy... All in maybe 10 minutes.
I know the temptation in these situations is to get see the products, and get the advice, then go find it cheaper online. If everyone did that, these shops wouldn't exist... And to be honest, having now looked, the price was spot on too.

Reply from Richer Sounds - Bristol
Went to the Bristol store late pm on Sunday the 6th September and purchased a Denon turntable ..No problem at all and was served by a very helpful assistant ..and very pleased with the turntable, I’m now able to play my LPs from way back …thanks

Reply from Richer Sounds - Bristol
Friendly, professional and easy to understand advice and information. So useful when making decisions .... thank you to staff at Bristol shop ( Whiteladies road)

Reply from Richer Sounds - Bristol
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