My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
Company replied
Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... See more
Company replied
always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more
Company replied
Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently bought a TV whose size I had mismeasured, and it became immediately apparent when it was out of the box that it was too dominant in the room and I should have bought the next size down. When I called Richer Sounds to explain my position I fully expected to hear that nothing could be done as I had opened the box. I couldn't have been more wrong, and Richer Sounds couldn't have been more helpful at resolving the difficulty I'd got myself into. Thank you Richer Sounds, you're brilliant!!

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
As always. Was very helpful and made everything very easy. That’s why I always buy my hifi from Richer Sounds. Hopefully one day all shops will be as good as them. But I’m not holding my breath. Anyway great service!! Thanks.

Reply from Richer Sounds - Bristol
As ever Richer Sounds provided good advice, great service and excellent value. The staff in Bristol are knowledgeable , professional and friendly. RS is my goto store for tv and hifi.

Reply from Richer Sounds - Bristol
I always shop at Richer Sounds when buying HiFi and technical equipment . The staff are always very friendly and knowledgeable and are always willing to discuss options with you. Highly recommend ed.

Reply from Richer Sounds - Bristol
Polite and professional email and phone contact. Sourced and supplied exactly what I was after. It’s no wonder richersounds continue to survive and thrive in a world of online competition. Cheers Mark and his team.

Reply from Richer Sounds - Bristol
Had a really good service from Richer Sounds. The ear plugs I bought are great and arrived within a day of ordering them. All good

Reply from Richer Sounds - Bristol
Every time I purchase anything at this store they are exceptionally helpful. I prefer to shop here than any super stores up the road. Personal service and truly knowledgable about their products. No hard sell, just plenty of information to make the right personal choice.

Reply from Richer Sounds - Bristol
Manager was very helpful in finalising my purchasing decision. Very good in shop offer.
My second major purchase from RS

Reply from Richer Sounds - Bristol
We were after a freesat box after buying one that was unable to record Dave was able to recommend one which we bought and is now working and we are very pleased with it.

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
When I called to see if the item I wanted was available the chap I spoke to was super helpful and also when I went to pick it up. Very knowledgeable and it was a great price.
Can't beat the 6-year warranty either.

Reply from Richer Sounds - Bristol
Very helpful staff in Bristol store on the telephone and in person who resolved problems promptly and fairly.

Reply from Richer Sounds - Bristol
Joe at the Bristol branch was extremely knowledgeable and helpful. I purchased a tv and soundbar at a very competitive price. It was great to see all the televisions showing the same images so a genuine comparison was possible.

Reply from Richer Sounds - Bristol
Spoke with a couple of staff members at the Bristol shop prior to and after the purchase of a TV. Knowledgeable and friendly.

Reply from Richer Sounds - Bristol
Phone order and payment very convenient and simple good people interaction deliver excellent

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
Service and product knowledge is always excellent. I always shop here for audio and visual equipment. Staff are friendly and it is nice to see the products on show.

Reply from Richer Sounds - Bristol
Richer sounds feels like a small business store, the customer service has always been excellent and I couldn’t name another store that comes close. Thanks Mark.

Reply from Richer Sounds - Bristol
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.