Richer Sounds - Bristol Reviews 

2,735
TrustScore 5 out of 5

4.9

143 Whiteladies Road, BS8 2QB Bristol, GB


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Rated 5 out of 5 stars

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more

Company replied

Rated 5 out of 5 stars

Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... See more

Company replied

Rated 5 out of 5 stars

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more

Company replied

Rated 5 out of 5 stars

Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more

Company replied


Company details

  1. #6 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

  • 143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom

  • 0333 900 0024

4.9

Excellent

TrustScore 5 out of 5

3k reviews

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4.9

All reviews

(2,735)

23,568 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

13 June 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

All very good

Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.

12 June 2026
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Reply from Richer Sounds - Bristol

Thank you for your 5 star review!

Rated 5 out of 5 stars

Great Advice for Choosing a New TV

I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the change, and called Richer Sounds for their advice.

I found their insight incredibly useful, talking me through in detail what my options were and what options may be more suitable. They arranged the exchange and sorted out my new order on the phone.

I'm delighted with my new TV and really happy with the service received.

10 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Pleasant and extremely helpful staff

Pleasant and extremely helpful staff. Everything went very smoothly and delighted with my new television.

11 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

I always go to richer sounds

I always go to richer sounds for him fi record players and always a tv there advice is very important for making my choice and also the six year guarantee

9 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Exellent Service

I’ve purchased TV and other items from Richer Sounds over the years and because of the exellent service have always recommended family and friends to do the same This latest purchase for an elderly house bound friend who needed TV delivered and set up. All done and sorted on the phone and job done as promised Also 6 year guarantee

4 June 2026
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Everything was good except…

Everything was good except communication regarding delivery and installation, it was efficient but just needed some unpicking.

9 June 2026
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Reply from Richer Sounds - Bristol

Thanks for the positive review, and for the constructive comments, which we will of course use as part of our ongoing efforts to improve the delivery services we offer our customers.

I do hope all is well with the new purchase , do get in touch if I can be of any more help.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Rated 5 out of 5 stars

Great service and competitive price

Good price, quality product, old style customer service which is nice. Good they know about what they are selling. Important.

8 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 4 out of 5 stars

As always

As always, there are good deals and competitive prices, and you have the opportunity to try things before purchasing in the shop. I bought my Valerion Pro 2 projector, bracket, and 106-inch screen in Bristol. The whole team in the shop was very helpful and friendly. You can also take some items home to try before making a final decision.
The only thing that would be nice to have is a listening room set up to provide a more real-world experience. The specially treated acoustic room is nice, but most of us listen to music in normal living rooms. It would be helpful to have a room that better reflects a typical home environment.
Richard Sounds also seems to have more open-box deals available, which is good because, one way or another, customers can get better prices. Having a hi-fi room permanently set up with music playing would be perfect for sales, as it would give customers a better feeling of how the equipment would sound in their own homes

7 June 2026
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Reply from Richer Sounds - Bristol

Thanks so much for your feedback, we're thrilled that the Bristol team were so helpful.

We also appreciate your thoughtful suggestions on listening spaces and in-store setup, and hope you thoroughly enjoy the new set up of course!

The Richer Sounds team

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with

18 October 2025
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Reply from Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great experience

Great experience, knowledgable staff, competitive price and plenty of opportunities to try out the various models of headphones on offer and test with my phone

18 May 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Great service, yet again, from Richer Sounds

I've been buying from Richer Sounds in Bristol for over 30 years, and this time around was yet another faultless experience. Thanks particularly to Jonathan for fantastic service! I was buying an amp and a subwoofer, he patiently answered all my questions, made recommendations, priced up various alternatives and processed everything perfectly. He even talked me through the specific set-up on the subwoofer I went for so I knew what to expect and why it was important for sound quality. I'm delighted with the equipment I ended up buying, so my thanks to Jonathan & the team at Richer Sounds. :)

10 June 2026
Unprompted review
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Reply from Richer Sounds - Bristol

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Purchased a new TV

Purchased a new TV through Richer Sounds. Really excellent service and the best price I could find for the model I wanted. I ordered on a Friday with their click and collect service and got an email on Monday around 9am saying the TV was ready to collect.

5 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent advice and service

Excellent advice and service. So far I’m very pleased with my new TV.

6 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Excellent service

Excellent service. Linda was great and very knowledgeable
Gave me the chance to.think about my purchase before committing and was very helpful all round

4 June 2026
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Reply from Richer Sounds - Bristol

Thanks for your feedback, great to read you were happy with our service.

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