Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... See more
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My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
Company replied
always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more
Company replied
Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
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Shop here first
Service and product knowledge is always excellent. I always shop here for audio and visual equipment. Staff are friendly and it is nice to see the products on show.

Reply from Richer Sounds - Bristol
Amazing Customer Experience
Richer sounds feels like a small business store, the customer service has always been excellent and I couldn’t name another store that comes close. Thanks Mark.

Reply from Richer Sounds - Bristol
Very satisfied with the price
Very satisfied with the price, and service they gave. Delivery was great, arrived on day & time they said it would. Very helpful and polite delivery team.

Reply from Richer Sounds - Bristol
Excellent service and customer care
Ordered online for collection at the Bristol branch - exellent service throughout.
Collection was friendly and easy - all ready and waiting - along with the boxes being carried out to my car - such good customer care.
Have bought music gear and TV's from Richer Sounds before - always friendly, helpful and excellent service and good value and recommend them to others without hesitation.

Reply from Richer Sounds - Bristol
I ordered my new amp and CD player and…
I ordered my new amp and CD player and they arrived as scheduled. Very happy with price and service from very helpful staff. Had a slight technical problem which was quickly sorted over the phone seems I was pressing the wrong button on one of the remotes. Nice to know there is always someone to help. Highly recommend Richard Sounds.

Reply from Richer Sounds - Bristol
I first spoke with a young man called…
I first spoke with a young man called Jo over the phone who was really helpful, NO hard sell’s pressure I told him moving house had wiped my bank balance out so he did his best to recommend the best deal for £600
The manager was really nice when I visited the shop which I regret doing because I still spent a grand because once you see them colours pop its hard not to
I will be back in January to buy that TV that’s over 3 grand. The one I’m waiting for can then go in my bedroom.
The hard sell doesn’t work in a be long run, understanding is what gets customers returning. I would have given 5 stars but waiting to see if my delivery is also good

Reply from Richer Sounds - Bristol
Always an excellent service from Richer…
Always an excellent service from Richer Sounds from buying small items to an 85 inch tv which I have just had installed . I Always feel they treat customers in a personal friendly way and James who wall mounted my tv was from start to finish was fantastic

Reply from Richer Sounds - Bristol
Great customer service and super price
Great customer service, simple order process and item arrived quickly at the store for collection - and to top it off, was a great price - why would you want to shop anywhere else for a new TV?? The staff here are personal, and understand the products they sell.
Thank you and would happily recommend - A+

Reply from Richer Sounds - Bristol
Excellent Experience!
I requested a demonstration of a new amplifier and CD player and was pleased to find that it was all set up ready to go when I arrived.
I was impressed by the dedicated room for listening to the equipment. I was given as much time as I needed and never felt pressured to make a decision. I ended up purchasing both pieces of equipment and am very happy with them.
Special mention to Noah who was very helpful and informative.

Reply from Richer Sounds - Bristol
Quality products , very helpful staff
From one phone call to check stock of item which wasnt in store staff organised a delivery which i recieved within 24 hrs also at a discounted price . Quality products , very helpful staff , very good prices
Never had this service before with any of the bigger companies.

Reply from Richer Sounds - Bristol
Helpful, friendly and knowledgeable staff
Really helpful, friendly and knowledgeable staff. Richer Sounds is my first stop for my hi-fi and TV stuff. Decent prices too.

Reply from Richer Sounds - Bristol
Headphones
Went there to purchase a set of bone conduction headphones.
Treated with courtesy and consideration
Staff very knowledgeable and explained the quality of the product and some of the limitations
Would highly recommend

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
Argon speakers
I purchased a pair of Argon Audio Fenris A4 Bluetooth speakers. The staff were very friendly and attentive but not overbearing.
I needed advice on which speakers to listen to within my price range. I settled on the Argon speakers after comparing them with others in the store.
I am very happy with the clarify and range of the speakers paired with my Sony record deck.

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
Excellent service.
Excellent help and advice from Dave in the Bristol store. Very knowledgeable and friendly. Not at all pushy. Ordered Saturday, delivered Tuesday. Had to call the store twice with queries on setting everything up. Both times, very efficient, knew what I’d bought, and told me what to do. All very impressive. 100% satisfied.

Reply from Richer Sounds - Bristol
Very clear help with Sonos exchange
Very clear help with Sonos exchange and the options around the new system.

Reply from Richer Sounds - Bristol
Friendly, knowledgeable, efficient and incredibly well priced.
I bought a TV from the Richer Sounds store on Whiteladies Road.
As soon as you walk in and have your first interaction with a member of staff, you immediately notice the difference in friendliness and that personal touch compared to your “Curry’s”.
I’m also convinced that they won’t be beaten on price.
I was really disappointed when I arrived home to unbox the TV to see a crack in the corner.
I rang them up on the following day to explain the situation but they couldn’t have been more eager to make things right.
I had several phone conversations with Mark and Joe about ordering a new TV because the one that I originally bought was out of stock.
I finally settled on another one which will come to no surprise was also very reasonably priced.
They were able to swap the TV’s over, I was able to return a bracket because my old one fit the new TV, and they even knocked £20 off the total price as a gesture of good will.
I could not recommend this store enough.
Friendly, knowledgeable, efficient and incredibly well priced.
I will be a returning customer who will definitely be recommending!

Reply from Richer Sounds - Bristol
24" Smart TV
Purchased Cello Tizen OS 24". Ordered and delivered within 48 hours. First class service. Many thanks.

Reply from Richer Sounds - Bristol
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