My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
Company replied
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My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
Company replied
Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... See more
Company replied
always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more
Company replied
Jonathan, who served me, gave great advice and helped me through any questions I had. The product arrived the next day, which was a great surprise, and was fairly straightforward to set up. I had pu... See more
Company replied
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
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The staff were brilliant,really helpful and knowledgeable. I will definitely keep shopping at Richer Sounds

Reply from Richer Sounds - Bristol
Ususal rock solid dealings with Richer Sounds. Been a customer for more than 20 years and never let me down. Just bought a Denon X2800H to replace a Pioneer VSX-935 that didn't even last 18 months (bought elsewhere - so my bad). Excellent price with VIP club + extra £50 voucher and delivery 3 days faster than promised. Just keep doing what you do Richer Sounds - recommended.

Reply from Richer Sounds - Bristol
I'm sure I wrote this review already but I received excellent service from this company after having been let down by a large retailer. Would thoroughly recommend

Reply from Richer Sounds - Bristol
Great customer service, matched and beat a price for me and was very happy to give a company like RS my business as a result.

Reply from Richer Sounds - Bristol
I ordered a AS-301 Yamaha amplifier and a CD-303 cd player. Both are exhalent and at great price, the delivery was also prompt.
I am looking to upgrade my existing speakers in the furture and will certainly be using richer sounds.
Well done Richer sounds!

Reply from Richer Sounds - Bristol
A great experience with Richer sounds. The staff were welcoming and very willing to have a chat on both technical and personal matters concerning the purchasing of goods. Would definitely go back for all my TV and sound-related purchases.

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
Very knowledgeable staff who have obviously been with the company for many years. Listened carefully to our requirements and explained our options.

Reply from Richer Sounds - Bristol
Always been well looked after by the Clifton Branch, returned for all my Tv, Sonos or sound systems

Reply from Richer Sounds - Bristol

Reply from Richer Sounds - Bristol
Great offer on the product I purchased and answered my price match question via email promptly. Couldn't ask more.

Reply from Richer Sounds - Bristol
Friendly and knowledgeable staff and excellent service. Have been buying from this store for over 30 years and have always been pleased with the service and product purchased. Would highly recommend them.

Reply from Richer Sounds - Bristol
Used twice... good service plus the extra warranty is just a no brainer! Recommended

Reply from Richer Sounds - Bristol
We went into the Whiteladies Road shop in Bristol to get a new handset for our TV. The salesman said he could order one and it arrived 2 days later. Brilliant, helpful and professional service - thank you
Dr.Andrew Stevens

Reply from Richer Sounds - Bristol
I phoned the Chester branch to se if they had the item in stock but they did not they checked around and told me the only one is in Bristol.
As the only one was actually in Bristol i phoned Bristol and their team went well above what i expected them to do and It was nice to have a company that made sure they could get it here the next day as most just say yeh yeh yeh it will be there tomorrow(but never arrives) but with Richer Sounds it was .
If i could give them 10 stars i would.

Reply from Richer Sounds - Bristol
staff are great, helpful,happy to talk and guide
always try them first when looking for electrical items

Reply from Richer Sounds - Bristol
Really good shop that has the latest technology and customer service is brilliant. I would say polite and friendly staff with lots of good information.

Reply from Richer Sounds - Bristol
A team of staff members totally into achieving the mission of delivering me the best possible sounds with the money I had to spend. Brilliant thanks guys.

Reply from Richer Sounds - Bristol
I purchased over the telephone an open box product and the customer service received was faultless. The product arrived as discussed and as described. Absolutely no hesitation in recommending Richer Sounds to people that are looking for great customer service as part of their purchasing experience.

Reply from Richer Sounds - Bristol
Went to Richer Sounds after hearing a nod of approval on Radio4 as it being one of the best examples of ethical capitalism by the DG of the IOD. Visited the store twice for a complete separates set up as a wedding anniversary gift. First visit was to a very busy store and standard customer service. The second visit was quieter, and the service was outstanding, knowledgeable, kind, honest, with attention to detail (including where to find the stylus in the polystyrene when unboxing). Old school retail specialism, as it used to be. The whole experience set a very high bar that so many other stores could benefit from.

Reply from Richer Sounds - Bristol
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