Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... See more
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My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... See more
Company replied
always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... See more
Company replied
Super helpful staff. Wanted to change part of my order before it shipped, no problem. There’s was a couple of small chips on my brand new triangle audio speakers, was given a decent amount of money of... See more
Company replied
Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 190 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
143 Whiteladies Road, BS8 2QB, Bristol, United Kingdom
- 0333 900 0024
4.9
Excellent
3k reviews
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The lady who served me (Linda?- not sure) was really helpful. As usual polite and well informed service. Thank you. Nick Hammett
The lady who served me (Linda?- not sure
18 March 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Five stars....
Five stars....
However I do not believe in giving reviews via third parties.
The transaction is between seller and purchaser.
15 March 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Very knowledgeable friendly staff
16 March 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Great headphone advice
Great headphone advice, able to try several models and price matched
16 March 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Always a stress free informative visit…
Always a stress free informative visit to Richer Sounds
Fantastic QLED TV with over £100 off of the marked price ❤️
13 March 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bristol
Thanks for the feedback although huge apologies for any unexpected delay in receiving the goods - I will get onto the branch asap and have them call you to resolve this. Of course if I can be of any more help in the meantime do let me know..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Always a pleasure to shop at richer…
Always a pleasure to shop at richer sounds. This time I was looking for a stylus cartridge for my father's old 'obselete' turntable.
The fella who served me was very helpful in finding me a correct compatible part made by another company with the same fittings, arranging for it to be delivered Saturday morning when I had ordered on Thursday afternoon, and also demonstrating on a shop turntable how to easily remove and replace the stylus.
Never had anything but the best service from Richer Sounds, would recommend every time.
12 March 2026
Reply from Richer Sounds - Bristol
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
I always try and use Richers Sounds if…
I always try and use Richers Sounds if I can, they have great client service, great products and prices.
9 March 2026
Reply from Richer Sounds - Bristol
Thanks for your great feedback and for supporting local business.
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
Excellent customer service
Superb customer service. Would not hesitate to recommend Richer sounds.
7 March 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review!
Great service
The server spent some time with me to understand my needs (a small portable amp). When the item arrived in store and we realised that it needed an extra part, he helped me with that as well. Very good customer service.
4 March 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
The customer service was top class-…
The customer service was top class- warm, engaging and informative without overselling. As a retired manager and coach in customer service for a major retailer, I recognise and appreciate this. Collecting the purchase from the store was far less stressful than the abysmal home delivery nonsense I experienced last time I went for that option. Once bitten twice shy. So, good job!
6 March 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Know their stuff and no pushiness
Knowledgeable, informed and good to deal with. Good advice and no pushy sales. Thank you Dave!
6 March 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Exceptional service from Richer Sounds
I choose Richer Sounds because the level of service you get is always exceptional.
Due to reasons beyond my control I needed to exchange two 43" TV's for two 32' Gaming Monitors. Mark helped me choose two Gaming Monitors with the exact spec I needed and the exchange process couldn't have been easier.
Thank you 🙏
1 March 2026
Reply from Richer Sounds - Bristol
Thank you for your 5 star review, it’s lovely to read your comments.
Mark Bristol Store Manager
Mark, the Bristol store manager has the best customer service skills of anyone I’ve ever met. Plus, he’s very funny. A pleasure to spend money with Richer Sounds.
11 March 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Simply the BEST
Used telesales for purchase service excellent throughout
Very polite and friendly
Full explanation of product
Well done Noah 5*+
3 March 2026
Reply from Richer Sounds - Bristol
Thanks for your 5 star review, we look forward to seeing you again next time
Dvd player changed to record.
I was offered a refund with no hesitation. I decided to use the funds to purchase something else from Richer Sounds. It is always very straightforward.
2 March 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
The staff were very supportive and…
The staff were very supportive and listened with interest.
Would I shop there again? Yes.
Would I recommend their shop/service? Yes.
28 February 2026
Reply from Richer Sounds - Bristol
Thank you for your wonderful feedback
I bought an end of line Philips smart…
I bought an end of line Philips smart tv as it had just what I needed. Not in stock in my local store in Newcastle but not a problem. Couriered up from Bristol in a couple of days. Very satisfied with the product and service. Take a bow Richer Sounds.
1 March 2026
Reply from Richer Sounds - Bristol
Thanks for your feedback, great to read you were happy with our service.
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