Richer Sounds - Bromley Reviews 

1,452
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TrustScore 5 out of 5

4.9

48 East Street, BR1 1QW Bromley, GB

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Rated 5 out of 5 stars

First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... See more

Company replied

Rated 5 out of 5 stars

Ordered a super cool cassette player for my son whose experiencing the joy of vinyl & tape. Really great service from the guys in the store at Bromley. Thank you.

Company replied

Rated 5 out of 5 stars

The customer service support I received from Matt and the team at Bromley was really great. I had ordered the wrong product online, and they advised and helped me get a replacement with the minimum fu... See more

Company replied

Rated 5 out of 5 stars

Great and polite service from the 2 workers. The manager, Matthew served me. He was very knowledgeable about the products and was very helpful in helping me make my purchase.

Company replied


Company details

  1. Hi-fi shop
  2. also in
  3. Electronics store
  4. TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,452)

23,642 reviews in the last 12 months

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Rated 5 out of 5 stars

Very friendly

Very friendly, helpful service. Made me feel at ease. Tommy helped smooth my anxiety over the delayed delivery by being calm and reassuring. The installation was quick and efficiently done. Very happy to purchase from Richer Sounds Bromley again and would recommend to friends.

23 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Explained what I wanted

Explained what I wanted. Staff were v helpful in buying the needed product.

20 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

I bought amplifier turntable and…

I bought amplifier turntable and streaming device from Bromley shop. They are very good stuff work in this shop. Very polite and helpful.

21 July 2026
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Reply from Richer Sounds - Bromley

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Rated 5 out of 5 stars

Home cinema projector.

Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would highly recommend them to anyone looking for a home cinema option.

25 July 2026
Unprompted review
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 5 out of 5 stars

Excellent customer service

Best customer service I have had for a very long time, both from telesales, and from the Bromley branch.

15 July 2026
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review, it’s lovely to read your comments.

Rated 5 out of 5 stars

Great service when I visited Bromley…

Great service when I visited Bromley shop in person, the following day I made an order and few days later it was delivered with care.

13 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Satisfied buyer.

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have been very difficult. My several visits to the store were always welcoming and pleasant.

8 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Caring and efficient service

Caring and efficient service. We feel help would be readily available should be news it. Appreciated the understanding shown to us as elderly customers

6 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Richer Sounds is my absolute go-to

Richer Sounds is my absolute go-to for audio equipment. They have stayed true to their ethos and vibe which I love. Don’t go
Changing!

18 May 2026
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Great staff

Friendly, knowledgeable and resourceful, I always come back to Richer Sounds Bromley for all my home audio/visual needs.

5 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Excellent customer service and great value. A real British success story.

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust.

Not only is the customer service excellent but, unlike most others, you speak to real, genuine people. No sales pressure.

I spoke to Jerome on the Bromley store who took time out to understand what I needed. Just as it always is whenever I visit the store or call.

Julian Richer should be incredibly proud of the business he has created.

11 July 2026
Unprompted review
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Reply from Richer Sounds - Bromley

Thank you for your wonderful feedback

Rated 4 out of 5 stars

Got in contact with Matthew

Got in contact with Matthew, the manager of Bromley branch regarding my purchase. He was very much in listening mood and I was pleased that he did. He was most accommodating and I ended up making a purchase - a Dali.

1 July 2026
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Reply from Richer Sounds - Bromley

Thank you for your review, and great comments about Matthew. Enjoy the new purchase!

The Customer Experience team

Rated 5 out of 5 stars

As usual no problems

As usual no problems. Very friendly!

A very nice touch to be offered a glass of water in these hot conditions.

1 July 2026
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Reply from Richer Sounds - Bromley

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Rated 5 out of 5 stars

Great service

Very friendly, helpful, knowledgable helped me from start to finish.

30 June 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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