Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... See more
Company replied
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See what reviewers are saying
I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more
Company replied
I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... See more
Company replied
Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more
Company replied
Company details
- #7 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
48 East Street, BR1 1QW, Bromley, United Kingdom
- 0333 900 0051
4.9
Excellent
1k reviews
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Phone sale that was given as much…
Phone sale that was given as much attention and support as if I'd be there in person. Very impressed.
24 April 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
Expert advice and great service from…
Expert advice and great service from all in Bromley!
23 April 2026
Reply from Richer Sounds - Bromley
Thank you for your wonderful feedback
Excellent retailer.
Excellent and simple process. Customer service was spot on. Will purchase from again.
22 April 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Jerome in the Bromley store provided…
Jerome in the Bromley store provided excellent advice and amazing customer service. Would highly recommend
22 April 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Always great customer service and high…
Always great customer service and high quality products.
20 April 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
Great all round experience
Easy to order the product online. Great communication. Super friendly service when I collected
19 April 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Excellent service on the phone and in…
Excellent service on the phone and in store (Bromley)
Fast excellent advice communication and always ready to help , from shop to vehicle big Thanks to Thomas and colleague apologies forgot your name short guy bald head big beard lol ,,, lovely fella ,,, for all your help much appreciated 10/10 *****+👍 cheers guys product 85” Hisense Tv is excellent and at a fantastic price 🫡
17 April 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
Excellent service. The assistant manager went beyond normal expectations to help.
13 April 2026
Reply from Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Great service from initially Tommy and then Paul when I returned to purchase the product. Excellent knowledge from all staff which makes it easy to make a decision on which product is best.
11 April 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Very helpful with telephone query and…
Very helpful with telephone query and order. Really made me feel like they wanted to assist. Clear explanations of process and was guided through online payment. Much appreciated.
8 April 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Very helpful staff
Staff at the Bromley branch were very helpful. I turned up without booking and they set up an audition for me there and then. The item I chose wasn't available at the branch but I was able to get it delivered without fuss a couple of days later. Overall a good experience
7 April 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Had a great experience buying an LG tv…
Had a great experience buying an LG tv from your Bromley branch. Paul gave excellent advice and would give him 10 out of 10.
6 April 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Excellent service as always.
4 April 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great customer service and extended 6…
Great customer service and extended 6 year warranty is great. I had a problem with a amp i got and took it back to bromley store and spoke to tommy who was a great help. Swapped the amp for a new one there and then. I will continue to get all my audio stuff from richer sounds
4 April 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
Another good trip to Richer Sounds
Had to travel to Bromley to pick up an amp which had been reserved by my local store. Amp was ready waiting and I was able to get budget cables without upsell. Have had good experience with other Richer outlets - but this was above and beyond.
4 April 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Incredibly helpful and very friendly
Incredibly helpful and very friendly. Everyone so nice even on the phone.
1 April 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Problem with online ordering (lack of…
Problem with online ordering (lack of email confirmation) resolved over the phone. Phone call received from shop to say that item was ready for collection. Item still not showing in order history, however service in Bromley shop exemplary.
30 March 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
I had a great experience purchasing the…
I had a great experience purchasing the Kanto YU6 speakers and matching stands from Richer Sounds Bromley. The team was very accommodating and helpful throughout the ordering process, answering my questions and making everything smooth and straightforward.
The speakers sound fantastic and the stands are a perfect match. Really pleased with both the product and the excellent customer service. Highly recommend Richer Sounds Bromley!
30 March 2026
Reply from Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
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