Richer Sounds - Bromley Reviews 

1,408
TrustScore 5 out of 5

4.9

48 East Street, BR1 1QW Bromley, GB


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Rated 5 out of 5 stars

Visited the Bromley branch about repairing/replacing an old projector. The team went out of their way to help and with sound advice from Jerome, purchased the ideal projector for my flat. I would high... See more

Company replied

Rated 5 out of 5 stars

I have always shopped at Richer Sounds. Whenever I need a new TV, headphones or audio equipment, Richer Sounds is the place I trust. Not only is the customer service excellent but, unlike m... See more

Company replied

Rated 5 out of 5 stars

I purchased Hi-Fi equipment, and, in doing so, I enjoyed the professional help and advice of Matt and Jerome. Without their help and patient guidance, the choice from their abundant stock would have b... See more

Company replied

Rated 5 out of 5 stars

Great salespeople in the shop, very knowledgeable and eager to help (not like other electronics chains), at the same price of bigger chains (actually even granted an extra discount so slightly cheaper... See more

Company replied


Company details

  1. #7 of 38 best companies in Hi-fi shop
  2. #12 of 191 best companies in Electronics store
  3. #5 of 49 best companies in TV shop

Written by the company

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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4.9

All reviews

(1,408)

24,752 reviews in the last 12 months

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Rated 5 out of 5 stars

Tommy!!!

I've been after a particular PC monitor and pestered this shop a few times as to when stock was coming in, today it was available but I couldn't get to the store so I called and spoke to Tommy, who was excellent and hand-held me whilst completing the sale by phone, he then explained every scenario regarding delivery etc. Thank you. There aren't many top quality shops left on the High Street, selling at internet prices, even less with dedicated and knowledgable staff, Richer Sounds, Bromley is one of them, use them, they really are great!!!

16 January 2026
Unprompted review
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Always excellent

Always excellent, friendly and professional service. They are always happy to help with any questions and are very knowledgeable. My purchase was brilliant as well

6 January 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Rated 4 out of 5 stars

Overall good experience.

Overall good experience.
One thing I'd offer as constructive feedback is tracking orders to delivery to the end user with their delivery company.

31 December 2025
Rated 5 out of 5 stars

Helpful staff great prices

Tommy helped us through our options and explained the new tech simply. We appreciate the sale prices.

3 January 2026
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Reply from Richer Sounds - Bromley

Thanks for your 5 star review, we look forward to seeing you again next time

Rated 5 out of 5 stars

Pleasant purchase experience

Jeremo from richersounds bromley was super helpful and nice to chat. Also quite knowledgable. Sorted mymorder on the phone in no time. Delivery was also fast literally in 48 hours i received them.

2 January 2026
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

Jerome in Sales is a STAR

We called to sales line only to confirm that stock was availaable and delivery certain. Jerome took our call in sales. He was friendly, helpful and informative.
We performed the purchase over the phone. Everything happened the way that Jerome explained. The delivery company communicated they way he explained and delivery was on time, to the room we wanted and the box was undamaged.
Jerome was in Bromley and our item was delivered to Birmingham, next day. They didn't use the larger parcel delivery companies.
We have been singing the praise of Jerome and Richersounds to our friends and family. We will certainly use them again for other elecrrical goods.

2 January 2026
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Reply from Richer Sounds - Bromley

Thanks for your feedback, great to read you were happy with our service.

Rated 5 out of 5 stars

Mustafa bekir

Everything was done professionally the person who served me was very helpful I was happy with the service I received

30 December 2025
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

Rated 5 out of 5 stars

Brilliant as always

Brilliant as always. Bought some faulty earbuds for Xmas online. Went into my local shop in Bromley and they took care of everything. Love the staff. Love the company. It’s the only place I buy all my electronic entertainment products. Thank as always to Richer sounds.

29 December 2025
Rated 5 out of 5 stars

Excellent communication from richer…

Excellent communication from richer sounds and courier company about the delivery timescales. I collected the headphones from bromley branch and that too went well. Love the staff enthusiasm

29 December 2025
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Reply from Richer Sounds - Bromley

Thanks for your kind review, we look forward to your next visit.

Rated 5 out of 5 stars

Really good retail experience

Really good retail experience, seamless order online and pick up from store, something another well known hifi store was unable to do.

14 July 2025
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Reply from Richer Sounds - Bromley

Thanks for your great feedback and for supporting local business.

Rated 5 out of 5 stars

TV Sony

The assistant was very helpful in
helping me with all the information I needed to make the right decision for
purchasing my 43 inch sony TV.
He was also very friendly.

27 December 2025
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Reply from Richer Sounds - Bromley

Thank you for your wonderful feedback

Rated 5 out of 5 stars

Really great store

Really helpful staff . I asked if they could match a price i had seen from another competitor, they not only said yes but actually found they had lower package price on the marantz cd6007 , marantz amp and Bowers & Wilkins speakers for my partners Xmas pressie.
Great service , very helpful and knowledgeable .

26 December 2025
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Reply from Richer Sounds - Bromley

Thank you for your 5 star review!

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