First class service and expert help from Matt . Went well beyond the norm . Also very patient and explained all the advantages and disadvantages of certain Tv’s that I needed fir an elderly, vulnerabl... See more
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See what reviewers are saying
I remember for years that Richer Sounds were always competitively priced & had good products, but like the fact that founder Julian Richer gave recently half the company to his employees, similar to t... See more
Ordered a super cool cassette player for my son whose experiencing the joy of vinyl & tape. Really great service from the guys in the store at Bromley. Thank you.
Company replied
The customer service support I received from Matt and the team at Bromley was really great. I had ordered the wrong product online, and they advised and helped me get a replacement with the minimum fu... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
48 East Street, BR1 1QW, Bromley, United Kingdom
- 0333 900 0051
4.9
Excellent
1k reviews
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Great prices and customer service
Have ordered from Richer Sounds for the past four years and have found them excellent. The website is clean and easy to navigate and find what you need. Prices are low and competitive. Almost always deals with money off coupon and bundles. Products are despatched quickly and available to collect at my local branch in Bromley.
Staff at Bromley are professional and courteous. Very helpful. Will continue to order and buy from RicherSounds for my future AV needs.
11 February 2026
Reply from Richer Sounds - Bromley
Thanks for your 5 star review, we look forward to seeing you again next time
Reliable purchase
Very helpful polite staff. Have bought all our TV's at Bromley branch with the added bonus of 6yr warranty.
9 February 2026
Reply from Richer Sounds - Bromley
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
First time I've been to richer sounds
First time I've been to richer sounds, glad I did .
After giving the specs I wanted it was easy , quick and professionally done to give me the options to choose from.
Very informative and no rushing me into a sale.
After placing my order, it was actually in the shop for collection next day..
Very happy with the service and the quality of equipment, plus a 6 year guarantee..
Top marks
4 February 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, great to read you were happy with our service.
Sony Bravia 3
Sony Bravia 3 - Great price with a 6 year guarantee, no brainer. Excellent service and communication. Pick-up super easy outside store. Will definitely use again.
2 February 2026
Reply from Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
Overall my experience was excellent
Overall my experience was excellent, and the staff at the Bromley branch were very friendly and helpful.
2 February 2026
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Highly recommended
Very happy with customer service, purchase process, delivery and product. Best price along with a 6 year warranty! First stop for me next time I am looking for any audio or visual products.
31 January 2026
Reply from Richer Sounds - Bromley
Thank you for your wonderful feedback
Fantastic…as always
This time I ordered inline to collect next day at the shop. Was a little concerned when DPD said the shop wasn’t open to deliver it but they came back and I got the call from Paul just as I was about to finish work for the day to go home and was only 50 yards away!
Fantastic timing not to mention a great speaker!
1 February 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service
Kind and patient customer service. Really got what I wanted at a fantastic price @Jerome. Many thanks
1 February 2026
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
Very impressed with Tommy …
Very impressed with Tommy offering expert advice and excellent customer service.
29 January 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
The staff were most helpful and luckily…
The staff were most helpful and luckily I could walk out of the store with a TV that suited my needs.
27 January 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great staff - knowledgable and considerate
Both Matt, the manager, and Tommy went out of their way to make sure I ended up with exactly what I wanted and needed.
The system I bought sounds fabulous.
26 January 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fantastic help and service in the…
Fantastic help and service in the Bromley store. I’ll be returning whenever I need to upgrade or buy anything new.
24 January 2026
Reply from Richer Sounds - Bromley
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Good CD Transport
Matt set up the Audiolab 6000CDT. Which I listened to. He wasn't able to let me listen to the Audiolab7000CDT. So I went to the London Bridge store to hear that. Because of the extra inputs I decided on the Audiolab 7000CDT.
Thank you to the staff at both the Bromley store and the London Bridge store for there help on choosing a CD Transport.
19 January 2026
Reply from Richer Sounds - Bromley
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
I had a few issues with equipment and…
I had a few issues with equipment and the guys were extremely helpful and got everything sorted out
23 January 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
Helpful advice from friendly
Helpful advice from friendly, knowledgeable staff. Quick delivery. Decent price.
22 January 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review!
The shopping experience was excelent I…
The shopping experience was excelent I can only praise the sales person for his excellent customer support. For the TV I have yet to see and review.
21 January 2026
Reply from Richer Sounds - Bromley
Thanks for your great feedback and for supporting local business.
All round excellent service
All round excellent service! From the salesman to delivery and an excellent prodict. Very happy!
20 January 2026
Reply from Richer Sounds - Bromley
Thanks for your kind review, we look forward to your next visit.
They order the wrong speakers had to…
They order the wrong speakers had to take the the shop, and they wouldn't order the new speakers until took the other ones back and the other one is on a repair to a speaker which is still under guarantee its taking to long
18 January 2026
Reply from Richer Sounds - Bromley
Thank you for your feedback although I was of course genuinely sorry to read it. We will investigate what happened with the speakers you bought which sounds really odd considering it sounds like our mistake, as well as the status of your current repair and contact you to resolve both issues asap.
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Best price, service and guarantee.
Best price, six year guarantee and great customer service. It really doesn’t get any better. Mention to Matt the manager as well, really helpful.
17 January 2026
Reply from Richer Sounds - Bromley
Thank you for your 5 star review, it’s lovely to read your comments.
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