I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... See more
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See what reviewers are saying
We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... See more
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Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... See more
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Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 191 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
106 Cowbridge Road East, CF11 9DX, Cardiff, United Kingdom
- 0333 900 0029
4.9
Excellent
3k reviews
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I enjoyed the experience with the staff…
I enjoyed the experience with the staff as they were very pleasant
6 March 2026
Reply from Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
New Optoma projector and great service
I spoke with Aaron from Cardiff branch and have emailed this separately.
Thank you for taking time to discuss my projector replacement last Thursday 5th March. It was a tough decision to replace our old Optoma projector, establishing I required, price and specifications. Finally deciding on Optoma UHZ35, I'm so pleased with this product.
The picture is awesome and will hopefully provide many happy hours of viewing entertainment.
5 March 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
New turntable / speaker purchsae.
Prices are competative and a great choice of products along with good information on products. Great support in helping me by answering questions on the product i choose within minutes. Highly recomende.
5 March 2026
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Pleasure to Deal With
Great service from Dan who price matched an excellent deal on a LG 55" C5 TV. Pleasure to deal with.
Delivery faster than expected.
4 March 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Confident
We felt confident we would get sensible advice without pressure to spend more than we wanted.
We had to call back with a problem and again received useful advice. Very happy with Richer Sounds.
3 March 2026
Reply from Richer Sounds - Cardiff
Thank you for your wonderful feedback
Andi dealt with us & he was absolutely…
Andi dealt with us & he was absolutely brilliant. Very knowledgable & friendly, pleasure to deal with.
2 March 2026
Reply from Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Amazing price / service & delivery as…
Amazing price / service & delivery as allows , why would you want to buy ANYWHERE ELSE
22 December 2025
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service best prices
As always, the helpful staff at Richer Sounds were able to give me the best price and service for my AV needs. Great!
2 March 2026
Reply from Richer Sounds - Cardiff
Thank you for your wonderful feedback
Expert advice and great quality products
I recently bought a new turntable from Richer Sounds in Cardiff (Pro-Ject Debut E Carbon).
The staff were very knowledgeable, and first provided advice on how to get the best sound from my current deck. When I returned to buy a new turntable, they helpfully talked through a few different options and clearly explained the difference between them.
I’m really happy with the new record player. The sound is great and I’m enjoying playing some old vinyl again.
28 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
For my latest purchase I dealt with…
For my latest purchase I dealt with Mike at the Cardiff store. He was friendly, knowledgeable, happy to helpand made sure I ended up with the product I was after at a price I was happy with.
I've used Richer Sounds (in-store and online) for over 20 years and I know I will get top advice and support without pressure selling or unnecessary extras. I always come away feeling like I've got the product that is right for me and at a good price.
1 March 2026
Reply from Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
The team very knowledgeable and helpful staff
The team at Richer Sounds are extremely knowledgeable and helpful without being too pushy. They questioned our initial purchase intention and offered constructive advice on alternative products
22 February 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
Always great advice without the pressure sales.
Excellent after sales warranty .
Highly recommend Richer Sounds.
9 February 2026
Reply from Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Really good service
Really good service. We struggled to get our record player working due to lack of experience but Jonathan was very patient with us and explained what we had done wrong. We highly recommend Richer Sounds in Cardiff.
13 February 2026
Reply from Richer Sounds - Cardiff
Thank you for your wonderful feedback
Excellent service
Am so with my panasonic once again the picture is stunning quick to setup with minimum fuss, Jon of
Richer Sounds Cardiff were spot on when telling me about the TV excellent service just what I needed when choosing a TV
19 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
The (Richer) Sounds of Music.
We knew we wanted expert advice, and we found it at Richer-Sounds(RS). Also lots of choice in the stock.
Mostly, our sales guy showed great patience with us. We are OAP's and know little about today's tech.
My only one complaint is that I still can't get my new DAB+ Radio to play in stereo, even after all the money we spent. But I would not hesitate to recommend RS to anyone for choice of stock, depth of knowledge and speedy next day delivery. We travelled from Brecon to visit them and it was very worthwhile.
Fantastic retailer. Thank you.
18 February 2026
Reply from Richer Sounds - Cardiff
Thanks for the very kind feedback, it was great to read that you were so happy with the advice you received and the manner in which you were served.
I'm really however you are having some technical difficulties and will arrange for the branch to contact you directly and resolve these ASAP..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Andy in sales in Cadiff store was very…
Andy in sales in Cadiff store was very polite and helpful in me making my choice of purchases.Didn't try to sell me anything I didn't want.
17 February 2026
Reply from Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Staff
Staff, that do not pressurise you into top product model, they listen and ask the correct questions to find right product.
14 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Not sure about new separates ,spoke to…
Not sure about new separates ,spoke to Daniel and advised me on the models available. I bought amp and cd player of same manufacturer, to say I was impressed certainly so .this was my first time at the shop won't be my last.
14 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Still a fantastic experience and service
I'd already done my research online, so I knew exactly what I needed. The staff sensibly checked I'd got things like the necessary interconnects and knew how to get support if there were any problems. As always, I get great service at Richer Sounds and have not gone anywhere else for audio products in over 20 years.
12 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great to deal with over the phone
Great to deal with over the phone, very knowledgeable. Do not promise something they can’t deliver.
11 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
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