I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... See more
Company replied
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See what reviewers are saying
We go to richer sound every time for our home entertainment systems Staff there are so helpful and patient I’m quite fussy when it comes to home entertainment Just bought Sonos Arc ultr... See more
Company replied
Excellent experience. Item was out of stock, but I was told that the Cardiff branch had one that had been a display model, so was offered it at a reduced price. I accepted and spoke to the branch who... See more
Company replied
Have made regular purchases from Richer Sounds since 1991 and the service has always been first class. Particular thanks to Dan and staff at the Cardiff store whose advice and customer service is seco... See more
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Company details
- #6 of 38 best companies in Hi-fi shop
- #12 of 192 best companies in Electronics store
- #5 of 49 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
106 Cowbridge Road East, CF11 9DX, Cardiff, United Kingdom
- 0333 900 0029
4.9
Excellent
3k reviews
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Reply from Richer Sounds - Cardiff
Thank you for your 5 star review!
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service and knowledge
Great service and knowledge from the sales staff. Advice has made major improvements to my listening pleasure.
8 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
excellent service by your instore staff.
7 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Excellent service from expert advisors
Excellent service from expert advisors
Could not have been more helpful
7 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Knowledgeable and helpful staff
Visited the Cardiff store, staff were very helpful and knowledgeable and quickly identified a number of good value options for my budget.
2 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Brilliant Service and installation
Bought a Samsung S90F 77 inch with Samsung Q990F soundbar from Aaron at RS Cardiff, Fantastic service and purchasing experience.
Fitted by wall by Alex and Paul from Crystal Tech Group (as recommended by R/S) brilliant installation, added additional power sockets, hid all the cables. So professional with a real attention to detail. Cannot speak highly enough of these guys, highly recommend.
Thanks all, I’m so pleased with the finish
2 February 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Sound Advice
I telephoned the Cardiff store and spoke to Andie. I told him I needed a new amplifier. He asked me about how I listen to music and recommented some amps for different budgets. I ordered an amp from web sales.
I had a problem setting up - my fault - and called the store and spoke to Aaron. He patiently helped me identify my mistake and my new amp sounds great. I've been an RS customer since the mid 80s. I'm always very pleased with RS's high quality service.
30 January 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
first class service very helpfull a…
first class service very helpfull a very good company to deal with will come again
31 January 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great deal
I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.
30 January 2026
Reply from Richer Sounds - Cardiff
Thank you for your wonderful feedback
Richer sounds Cardiff absolute legends…
Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond
2 February 2026
Unprompted review
Reply from Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Guiding staff
tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.
28 January 2026
Reply from Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service after problem…
Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!
23 January 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service
Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.
24 January 2026
Reply from Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great store
No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.
22 January 2026
Reply from Richer Sounds - Cardiff
Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.
I do hope everything with the item is ok but if you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
You can't beat Richer Sounds
You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.
23 January 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic customer service would highly…
Fantastic customer service would highly recommend
21 January 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Always love visiting this store
Always love visiting this store. Knowledgeable and attentive staff mean I always leave feeling happy with the experinece
19 January 2026
Reply from Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
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