Richer Sounds - Chester Reviews 

Service was second to non. Great help, advice, very explanatory, service with a smile and extremely patient. Cannot fault the staff at Richer Sounds Chester and would recommend to anyone.
Thank you. We've now bought from you twice and will come again.

Adam provided an indepth knowledge of the TV products which helped decide which one to purchase.
Upon purchase, we were asked what day would be best for delivery which they were able to facilitate. A day before we were sent a 3 hour delivery window which the product arrived within and the delivery people were polite and carried the product in the house with care. The product was well packaged when delivered. We got a call 30 minutes after delivery to double check that delivery had taken place and the packaging wasn't damaged. The process was easy and the customer service was excellent! It is clear that this company focus on every aspect of the customer experience. I was very impressed and will be a repeat customer. Fantastic service and customer experience

Great service and advice as always from Jon at Chester branch + helped with Equipment choice as usual! ~ I'm a repeat customer / wouldn't go anywhere else!

Good advice on what to buy and not trying to sell expensive options

Always great to deal with, Richer sounds is always our go to for TV and audio. We always recommend to friends and family

Excellent service as always from Richer Sounds , new television ordered and delivered less than a week.Many thanks to Joseph at Chester store and the other staff for their excellent customer service. After our old television could not be repaired.

We bought our old LG OLEV TV from Richer Sounds many years ago because they offered a 5 year warranty. We had a screen burn problem which they helped resolve under their warranty together with LG who recognised there was a problem with their oled screens burning. When it came to upgrading to a larger screen size Richer Sounds was our "goto" choice. We shopped around for the best deal on the TV we wanted and Richer Sounds not only matched the best price we found but offered a great total package that included a projector and a 4K Freeview box! The service was great, delivery prompt and on the 2 or 3 occasions I phoned the Chester store with queries, they phoned back when they said they would. The sales assistant, Adam, was really helpful, friendly and courteous and made us feel like a valued customer and that they appreciated our repeat business. I can't fault their service and can't recommend them highly enough. In this day and age of online shopping it's rare to receive such a quality personal service. Keep up the good work!

Bought a Freely TV. Very pleased with it and advice given. Excellent customer service and delivered on time. Thanks Chester

I have used Richer Sounds on many occasions, recently I bought a pair of shelf speaks, the first product I bought were actually too big for the space I had, I returned them to the shop and they were immediately changed without question for a alternative. I also had an issue with my new turntable where the belt snapped after several uses, I phoned up and a replacement was ordered for me to be sent directly to my home. Would definitely use Richer Sounds in the future

Lightning quick response to trade up requests, and a great deal offered.
The usual great customer service, friendly and informative.

Excellent service and good honest advice , always get a decent price as well . Can’t really fault the lads in Hoole Chester

The staff at the Chester store are extremely helpful and knowledgeable. Joe helped walk me through my entire cinema room set up. I have since started buying the items we discussed and have been very happy with the customer service I have recived.

I purchased a Denon mini Hifi ,Wharfdale speakers and record player for an excellent price,far cheaper than Curry’s and the staff were extremely helpful.Wouldn’t hesitate to recommend this company for anyone seeking good audio brands for a great price.

Really helpful staff

Very helpful phone call, good advice and price offered by someone allowed to take rersponsibility.

Really competent staff. Went home with a higher quality av amplifier at a good price. With 30 days return if not satisfied. It is taking some time to set up but the quality of the Arcam AVR with my existing speaker set up is noticeably better already. Paid Saturday delivery due Tuesday- arrived Monday!!

Excellent service & an exemplary experience.

I went into their Chester store for a stylus but my choice was not available, they offered to post one to me at no extra cost, the stylus arrived 2 days later, perfect

Great service, staff and products! Painless shopping. Thanks for all the help and advice!