New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... See more
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See what reviewers are saying
So pleased I used Richer Sounds to buy my new TV. Whole service from start to finish was just brilliant. It arrived less than 24 hours after I'd ordered it. Rob and Mike were fantastic handling the de... See more
Company replied
Seamless process. Text this morning confirming delivery slot. Phone call 20 mins in advance.Arrived on schedule Grant and Karol turn up. They unloaded put the TV where I needed it, had a chat signed t... See more
Company replied
Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... See more
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Company details
- #7 of 39 best companies in Hi-fi shop
- #12 of 193 best companies in Electronics store
- #5 of 48 best companies in TV shop
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3k reviews
Asks customers to review
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Trav and Paul were brilliant
Trav and Paul were brilliant, got my 85 inch tv in the house exactly where I wanted it. Said If I ever had any issues with it to contact them and were polite and efficient, giving notice before they arrived via a quick call.
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Superb as always
Superb as always. Tobias really helpful. Television brilliant. I would nt buy from anybody else.
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Large TV delivery
Karol and Rob provided great service and a friendly team. We’re also happy to help place the heavy TV in the most convenient place.
3 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent service
Excellent service, Gareth was very kind, rang before the delivery. Nothing less than superb
3 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Wow wasn't expecting delivery so fast…
Wow wasn't expecting delivery so fast and what a fabulous delivery team, Karol and Rob. So polite and friendly, excellent experience from the start. Highly recommend Richer Sounds.
3 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Zac and Ian did a great job with my…
Zac and Ian did a great job with my delivery. Friendly, great comms and generous with their time. Highly recommended.
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Rang and advised of delivery time,very…
Rang and advised of delivery time,very helpful. Carried TV and speakers round back of house. Very friendly and polite
1 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Richer Sounds is a great company to buy…
Richer Sounds is a great company to buy from I have no hesitation in recommending them. My latest TV from them was recommended by their website and I am not disappointed. Hand delivered with care by Zak and Ian who were very helpful. 6 year guarantee- no brainer.
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Excellent the delivery guys were very…
Excellent the delivery guys were very professional phoned 20 minutes prior and then put tv 📺 we’re we wanted it excellent
2 July 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Perfect delivery and Gareth was smiley…
Perfect delivery and Gareth was smiley and helpful, not like some who look who don't look happy in their job. The TV is a hit just what wanted. We always go to Richer Sounds John was so helpful in the shop
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Gareth was prompt polite and friendly
Gareth was prompt polite and friendly. He offered to remove his shoes. He carried the tv upstairs for us. Brilliant.
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
I had great advice from the Cheltenham…
I had great advice from the Cheltenham store for a previous piece of equipment I bought from them 10 years ago. So I rang and asked for advice about a new TV I was after. I spoke to Jason who gave me great service so I bought the tv from them. Jason arranged for it to be delivered to my home a couple of days later. Unlike some other companies, the tv did arrive in 2 days and the couriers, Zak and Ian, did contact me with a delivery window and did call 15 minutes or so before the delivery. Everything promised happened. Simple.
To quote a well- known phrase: I will be back. Thank you Richer Sounds Cheltenham.
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Great service
Got a next day delivery service without paying the extra, got clear, full communication. Driver & mate were cheerful, nice professional people. Brought the TV into my house and placed it exactly where I asked. Couldn't ask for better. Thank you Gareth & Mark :)
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Perfect delivery tv came with a…
Perfect delivery tv came with a pristine box and very friendly service will be using again in future
30 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great communication, rapid delivery
I ordered a LG G5 TV and Samsung Q900F soundbar/theatre system late on the Saturday. Confirmed delivery for the following Tuesday, but was then delighted to discover, on the Sunday, that Richer Sounds had managed to pull that order forward to the Monday.
From there, it was really great communications and the delivery arrived on time without issue.
Karol and Paul were really friendly, professional, and helpful - offering advice regarding the set up.
I would definitely order from Richer Sounds again - and the delivery service was about as good as I've experienced.
Thank you to Karol and Paul!
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
All spot on and no complaints at all
All spot on and no complaints at all
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Richer Sounds are always a pleasure
Richer Sounds are always a pleasure to deal with, in store, online or during delivery. Always pleasant, great guarantees and reasonably priced.
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Communication was amazing throughout
Communication was amazing throughout. Gareth sorted my delivery quickly and was very friendly 😊
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Richer Sounds get top marls from me
Great communication prior to the delivery and on the day of delivery'
Phone call to say the team of Karol and Paul were on their way.
Great delivery into home.
Richer Sounds get top marls from me from walking into the shop up until delivery
29 June 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
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