Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... See more
Company replied
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Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... See more
Company replied
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... See more
Company replied
This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... See more
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Company details
Written by the company
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Contact info
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, United Kingdom
- 0333 900 0093
5.0
Excellent
3k reviews
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Gareth and Mark did a great job…
Gareth and Mark did a great job delivering my new television. Communicative and efficient.
8 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Very good experience
Very good experience, Karol and Paul both very pleasant. The Tv was delivered with care. Would recommend richer sounds.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Staff very helpful and patient
Staff very helpful and patient.
Matt in office
Garath and Mark on delivery.
Price very good also.
8 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Great service all round
Delivery service was great. The staff at Prestwich branch were really helpful. I will definitely use Richer Sounds again in the future
8 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Gents were clean and tidy
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory..
They checked to box for damage before leaving. All in all about 5 minutes.
You get a text with an approximate time slot bet them I got a phone call giving an update of 20 minutes until arrival. So none of the faffing about sitting waiting, you can actually get something done prior to them arriving.
Excellent delivery service
8 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great lads
Great lads. Products delivered safely and on time. Thanks.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Zak and Ian - Great Delivery...
Zak and Ian were fantastic today delivering our new TV.
A courtesy call 5 mins prior to arriving and then listened to my wife who had our sleeping baby at the time of delivery. They delivered the TV very quietly and she couldn't be happier.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great communication from Karol and Paul…
Great communication from Karol and Paul in the delivery of my new TV. Arrived when they said they would and were super careful in the handling of the TV to the required room. Very friendly and chatty and helpful.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind review, we look forward to your next visit.
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
The whole experience was excellent
The whole experience was excellent, from ordering, to delivery today by Trav and Rob. The delivery was very professional with the equipment being brought into the house and placed where we wanted it. Will definitely use again.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review!
Ordered the same item twice by mistake…
Ordered the same item twice by mistake but this was picked up by the staff who rang to check and quickly cancelled one order and refunded the money. This didn’t delay delivery date. Gareth, the delivery driver kept in touch about delivery time, was very helpful and polite and respectful of property.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Great job thanks to deliver drivers…
Great job thanks to deliver drivers Gareth and mark
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
Mark and Paul were excellent in…
Mark and Paul were excellent in communicating their delivery date and time which was well within the 5 day window provide by Richer Sounds Hanley who were themselves excellent but I will review separately.
They arrived almost to the minute on their earlest predicted time slot.
Delivery wasn’t helped by emergency road works on entrance to our driveway but they coped and dropped items in our lounge.
6 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Trav and Rob delivered our TV today
Trav and Rob delivered our TV today. We had great communication for delivery and they were very helpful with advice too. Very friendly.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Excellent delivery team
Excellent delivery team. Plenty of communication before and during the delivery. Would recommend them for any future deliveries.
7 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your 5 star review, we look forward to seeing you again next time
Reply from Richer Sounds - Distribution
Thanks for your great feedback and for supporting local business.
Kept in the picture for the full…
Kept in the picture for the full process, very friendly and polite on arrival of delivery.
1 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Excellent purchase experience
The guys kept us informed of the delivery schedule, were very professional during the delivery, advised us, if we have any queries to contact the showroom, all in all a very good experience
5 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your 5 star review, it’s lovely to read your comments.
Delivery was great
Delivery was great, Gareth was in touch early on to give me a heads up on time and he delivered a really professional service. I was happy with how it all went.
2 October 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thank you for your wonderful feedback
Brilliant service
Brilliant service from Rob and Paul for the delivery. Couldn’t be happier with Richer Sounds Stockport.
30 September 2026
Unprompted review
Reply from Richer Sounds - Distribution
Thanks for your feedback, great to read you were happy with our service.
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